Ratings based on 97 Verified Reviews
4.2 Room cleanliness
4.6 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 Dec 2024
The property was terrible! Air conditioning did not work. Mouldy rooms. Bathroom doors didn’t close. They hung inappropriate paintings in a family room. The price we paid was quite high and received such a horrible room. The only positive is the location- it’s in the city center and you can walk to most places.
by A verified traveler
Posted 22 Oct 2024
Comment from Hotel Management
5 Nov 2024 by Sawitri, Hotel Management
Dear Marie,We sincere appreciate you taking the time to share with us your experience. On behalf of our entire team, thank you for allowing us to serve you.Best Regard,Ubud Inn Families
by A verified traveler
Posted 27 Sep 2024
Bathroom was not clean. Property was a bit old. Ac was not efficient.
Comment from Hotel Management
5 Nov 2024 by Sawitri, Hotel Management
Dear Sandeep,We are very sorry to hear that you were so disappointed with your stay at our hotel. Our aim is to provide a clean, comfortable and pleasant place to stay, and we sincerely apologize that our hospitality and attention to details left something to be desired on this occasion - this is very unlike us. At our hotel, we take upkeep and cleanliness very seriously, and your room should always feel fresh and clean. Our staff generally does a great job when it comes to maintaining our facility and preparing the rooms for upcoming guests, so it is strange that this happened. We extend our heartfelt apologies for not achieving our goal of providing you with a top-notch stay, but we appreciate you staying with us on this visit, and we sincerely hope that you will give us another chance to restore your faith in our hotel and hospitality.Best Regard,Ubud Inn Families
by A verified traveler from ballarat
Posted 9 Sep 2024
Love this hotel, great location but also the bed was so so comfy and very private
Comment from Hotel Management
5 Nov 2024 by Sawitri, Hotel Management
Dear Robyn,You’ve left a smile on faces of our whole team with your kind reviews. Thank you so much for sharing this with us. We’re grateful that we had the opportunity to serve you.Best Regard,Ubud Inn Families
by A verified traveler
Posted 27 Aug 2024 on Hotels
by A verified traveler
Posted 5 Aug 2024
by A verified traveler
Posted 20 Jun 2024
That staff were great 👍
by A verified traveler
Posted 21 Mar 2024
Cute little place. The property is amazing, lush and has a pool, bar, restaurant, yoga. The rooms are older and more like 1965
Comment from Hotel Management
25 Mar 2024 by Sawitri, Hotel Management
Dear Sandra,We’re grateful for your feedback. it’s our pleasure to provide the best possible service to our guests and we’re glad that this commitment was reflected in your visit. We look forward to next time we’re able to serve you again. Have a wonderful day.
by A verified traveler
Posted 8 Mar 2024 on Hotels
It was more traditional Balinese style of a hotel. But it was very cute. Clean and very friendly staff. We were leaving early in the morning and they packed us a breakfast box for the road!
The gardens and pool were very peaceful
Short walk to monkey forest and to the Ubud palace.
Comment from Hotel Management
25 Mar 2024 by Sawitri, Hotel Management
Dear Our Beloved Customer,We sincere appreciate you taking the time to share with us your experience. On behalf of our entire team, thank you for allowing us to serve you.We hope that we could accommodate you again on your next vacation.Have a wonderful day.
by A verified traveler from Young Harris
Posted 22 Feb 2024
Great property! After checking in at the reception desk, I felt like we were in a jungle as we walked to our cottage, which is a good thing. Our cottage was spacious and we felt very relaxed and comfortable. I highly recommend Ubud Inn and Cottages.
Comment from Hotel Management
25 Mar 2024 by Sawitri, Hotel Management
Dear Roger,We’re grateful for your feedback. it’s our pleasure to provide the best possible service to our guests and we’re glad that this commitment was reflected in your visit. We look forward to next time we’re able to serve you again. Have a wonderful day.
