Ratings based on 78 Verified Reviews
4.7 Room cleanliness
4.7 Service & staff
4.4 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Oct 2024
Very nice property. Friendly staff. We rented the downstairs single bedroom villa that had an outdoor kitchen area and pool. The upstairs was a two bedroom villa that I am assuming would use the same pool as us. No one had regrets it so we had the whole thing to ourselves. The villa is surrounded by a tall wall and locking gate. Very secure and pretty quiet.
Comment from Hotel Management
31 Oct 2024 by The Hidden Paradise Ubud by EPS, Hotel Management
Dear Mr/s. DanielWarmest greetings from The Hidden Paradise UbudThank you for your stay with us and for sharing your experience with other travelers.Firstly, thank you for your feedback.We are pleased that you are happy to stay with us.We are looking forward to welcoming you back to our accommodation on your next visit and we do believe that your next visit to our accommodation will be a memorable experience.Thank you and have a great day ahead.Best regards,The Hidden Paradise Ubud by EPSCorporate Management Team
by A verified traveler
Posted 4 Oct 2024
The property is stunning and overlooks the jungle. I stayed in one of the rooms that open up to the infinity pool overlooking the jungle. Waking up every morning and opening the curtains to the pool and view were the highlight of my stay. The staff was great and i had the most amazing hot stone massage by Eka. The property is a bit away from town but there is a free shuttle available if needed.
Comment from Hotel Management
31 Oct 2024 by The Hidden Paradise Ubud by EPS, Hotel Management
Dear Mr/s. TakeshiaWarmest greetings from The Hidden Paradise UbudThank you for your stay with us and for sharing your experience with other travelers.Firstly, thank you for your feedback.We are pleased that you are happy to stay with us.We are looking forward to welcoming you back to our accommodation on your next visit and we do believe that your next visit to our accommodation will be a memorable experience.Thank you and have a great day ahead.Best regards,The Hidden Paradise Ubud by EPSCorporate Management Team
by A verified traveler
Posted 4 Oct 2024
Everything about the facility is great, but that they don't have anyone up in the morning to check out and handle machine to accept payment for services occured during the stay and I had to wait for 30 minutes for a guy to drive over, I think this can be done better, 1 online portal, 2 keep card on file at check in, 3 remind me of that a day or so before. Maybe this information was somewhere but a reminder would be nice
Comment from Hotel Management
31 Oct 2024 by The Hidden Paradise Ubud by EPS, Hotel Management
Dear Mr/s. JiaJieWarmest greetings from The Hidden Paradise Ubud Thank you for your stay with us and for sharing your experience with other travelers. Firstly, thank you for your feedback. We are pleased that you are happy to stay with us, but we do apologize to hear there were some issues. And for the rest please be assured we have addressed this with the team to ensure we improve on this. Once again we would like to apologize for the inconvenience. Your satisfaction is our top priority. This is much important for us, to know our guest satisfaction and hope we could always improve from all of our best quality to give our excellent service to all of our guest. We are looking forward to welcoming you back to our accommodation on your next visit and we do believe that your next visit to our accommodation will be a memorable experience. Thank you and have a great day ahead. Best regards, The Hidden Paradise Ubud by EPS Corporate Management Team
by A verified traveler
Posted 3 Oct 2024
All good!
Comment from Hotel Management
31 Oct 2024 by The Hidden Paradise Ubud by EPS, Hotel Management
Dear Mr/s. kaljuWarmest greetings from The Hidden Paradise UbudThank you for your stay with us and for sharing your experience with other travelers.Firstly, thank you for your feedback.We are pleased that you are happy to stay with us.We are looking forward to welcoming you back to our accommodation on your next visit and we do believe that your next visit to our accommodation will be a memorable experience.Thank you and have a great day ahead.Best regards,The Hidden Paradise Ubud by EPSCorporate Management Team
by A verified traveler
Posted 11 Sep 2024
Comment from Hotel Management
1 Oct 2024 by The Hidden Paradise Ubud by EPS, Hotel Management
Dear Mr/s. Sahdev PatelWarmest greetings from The Hidden Paradise UbudThank you for your stay with us and for sharing your experience with other travelers.Firstly, thank you for your feedback.We are pleased that you are happy to stay with us.We are looking forward to welcoming you back to our accommodation on your next visit and we do believe that your next visit to our accommodation will be a memorable experience.Thank you and have a great day ahead.Best regards,The Hidden Paradise Ubud by EPSCorporate Management Team
by A verified traveler
Posted 8 Sep 2024
Comment from Hotel Management
1 Oct 2024 by The Hidden Paradise Ubud by EPS, Hotel Management
Dear Mr/s. Nathan BartholomewWarmest greetings from The Hidden Paradise Ubud Thank you for your stay with us and for sharing your experience with other travelers. Firstly, thank you for your feedback. We are pleased that you are happy to stay with us, but we do apologize to hear there were some issues. And for the rest please be assured we have addressed this with the team to ensure we improve on this. Once again we would like to apologize for the inconvenience. Your satisfaction is our top priority. This is much important for us, to know our guest satisfaction and hope we could always improve from all of our best quality to give our excellent service to all of our guest. We are looking forward to welcoming you back to our accommodation on your next visit and we do believe that your next visit to our accommodation will be a memorable experience. Thank you and have a great day ahead. Best regards, The Hidden Paradise Ubud by EPS Corporate Management Team
by A verified traveler
Posted 24 Aug 2024
It was fun.
Comment from Hotel Management
29 Aug 2024 by The Hidden Paradise Ubud by EPS, Hotel Management
Dear Mr/s. PuneetWarmest greetings from The Hidden Paradise UbudThank you for your stay with us and for sharing your experience with other travelers.Firstly, thank you for your feedback.We are pleased that you are happy to stay with us.We are looking forward to welcoming you back to our accommodation on your next visit and we do believe that your next visit to our accommodation will be a memorable experience.Thank you and have a great day ahead.Best regards,The Hidden Paradise Ubud by EPSCorporate Management Team
by A verified traveler
Posted 24 Jul 2024
Amazing view (valley suite) with a very friendly and helpful staff. Breakfast tasted great, would definitely recommend and come back here again.
Comment from Hotel Management
1 Aug 2024 by The Hidden Paradise Ubud by EPS, Hotel Management
Dear Mr/s. BryceWarmest greetings from The Hidden Paradise UbudThank you for your stay with us and for sharing your experience with other travelers.Firstly, thank you for your feedback.We are pleased that you are happy to stay with us.We are looking forward to welcoming you back to our accommodation on your next visit and we do believe that your next visit to our accommodation will be a memorable experience.Thank you and have a great day ahead.Best regards,The Hidden Paradise Ubud by EPSCorporate Management Team
by A verified traveler
Posted 20 Jul 2024
One of the most beautiful places I have ever stayed at! The staff was so welcoming and nice, I got a little sick the morning of my check out and they brought me some food and warm green tea. The room was beyond beautiful, the pool clean. 10/10!!
Comment from Hotel Management
1 Aug 2024 by The Hidden Paradise Ubud by EPS, Hotel Management
Dear Mr/s. SamanthaWarmest greetings from The Hidden Paradise UbudThank you for your stay with us and for sharing your experience with other travelers.Firstly, thank you for your feedback.We are pleased that you are happy to stay with us.We are looking forward to welcoming you back to our accommodation on your next visit and we do believe that your next visit to our accommodation will be a memorable experience.Thank you and have a great day ahead.Best regards,The Hidden Paradise Ubud by EPSCorporate Management Team
by A verified traveler
Fantastic stay
Posted 11 Jul 2024 on HotelsLovely stay at The Hidden Paradise. Great room with balcony. Comfortable bed and good shower. Wardrobe/ cupboard door runners needed fixing but this was a minor inconvenience. We had a valley view and although the view didn't stretch out across the valley seeing the lush vegetation, listening to the sounds and watching the birds endlessly flit about was amazing. Great breakfast. Excellent service all round - Dewi in particular served us at breakfast every day and lunch on our last day and was lovely. The hotel is outside Ubud in a beautiful peaceful setting. We made use of the free shuttle into town (depending on time of day you're better off getting dropped on the edge of town due to traffic). We indulged in a massage which we both thoroughly 'enjoyed'. They worked on us well! I had the Abhyanga massage and had never had two people working on me simultaneously before. I was pushed and pulled in all sorts of ways but by the end of it felt incredibly relaxed. I also had a pedicure. The spa rooms are open-sided so you have that amazing valley setting. The bar is also next to the spa with that setting. We had use of the main pool which also has the beautiful garden setting and the view over the valley. I booked a cookery class through the hotel which was such a fab experience. Highly recommend as Wayan and his family were brilliant. Finally, we arranged a shuttle to the airport on our final day and that was very straightforward. Just a perfect end to our holiday.
Comment from Hotel Management
1 Aug 2024 by The Hidden Paradise Ubud by EPS, Hotel Management
Dear Mr/s. EmilyWarmest greetings from The Hidden Paradise UbudThank you for your stay with us and for sharing your experience with other travelers.Firstly, thank you for your feedback.We are pleased that you are happy to stay with us.We are looking forward to welcoming you back to our accommodation on your next visit and we do believe that your next visit to our accommodation will be a memorable experience.Thank you and have a great day ahead.Best regards,The Hidden Paradise Ubud by EPSCorporate Management Team
