Ratings based on 38 Verified Reviews
4.7 Room cleanliness
4.9 Service & staff
4.8 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 Sep 2024
Beautiful and peaceful resort. Perfect for couples looking for a getaway. Highly recommend the villa rooms as you have your own private pool.
The restaurant food was delicious. The spa was an experience of its own!
The staff were amazing. Very helpful and always smiling :D
Shout out to the guy in reception and the spa ladies.
by A verified traveler
Almost perfect.
Posted 27 Apr 2024 on HotelsHotel is starting to show its age and could do with some TLC. Otherwise it’s a nice tranquil place to be away from the hustle and bustle of the town.
Comment from Hotel Management
10 May 2024 by Dayu Dewi (Mrs), Hotel Management
Dear Mr/ Mrs Genuine to the world greetings from The Alena Resort by Pramana.Thank you so much for staying with us , and we do hope you had an amazing time with us.We are delighted to know that you enjoyed your experience with us and thoroughly enjoy our company during your stay.You're sharing your experience and giving us a review is highly appreciated, it really means a lot to us.Once again, thank you for recommending us, and we hope to see you again in the future!!Best RegardsThe Alena Resort A Pramana Experience's Team
by A verified traveler
Posted 6 Feb 2024
Comment from Hotel Management
10 May 2024 by Dayu Dewi (Mrs), Hotel Management
Dear MR/S SureshGenuine to the world greetings from The Alena Resort by Pramana.Thank you so much for staying with us , and please accept our sincere apology if our Resort is not meet your expectation .You're sharing your experience and giving us a review is highly appreciated, we will use this for our better improvement in the future.Once again and we hope to see you again in the future!!Best RegardsThe Alena Resort A Pramana Experience's Team
by A verified traveler
Posted 4 Nov 2023
I felt the vibe of tranquility as soon as i arrived to the property. I was welcome with a cold smoothie. The staff is very nice and polite. The food is amazing. I loved this place!
Comment from Hotel Management
5 Nov 2023 by Dayu Dewi, Hotel Management
Dear Ann Marie,Genuine to the world greetings from The Alena Resort by Pramana.Thank you so much for staying with us , and we do hope you had an amazing time with us.We are delighted to know that you enjoyed your experience with us.You're sharing your experience and giving us a review is highly appreciated, it really means a lot to us.Once again, thank you for recommending us, and we hope to see you again in the future!!Best RegardsThe Alena Resort by Pramana's Team
by A verified traveler
Relaxing comfortable stay, good for honeymooners
Posted 26 Sep 2023 on HotelsVery friendly and attentive staff, the flower bath and floating breakfast were lovely additions. Food options were plenty and delicious. They confirmed with their meat supplier that chicken and meat is halal. Shuttlebus takes 20 mins to Ubud central which is ideal for trips/dinner and a cheap taxi back if needed. Do recommend to others.
Comment from Hotel Management
5 Nov 2023 by Dayu Dewi, Hotel Management
Dear Meerwais,Genuine to the world greetings from The Alena Resort by Pramana.Thank you so much for staying with us, and we do hope you had an amazing time during your stay.We are delighted to know that you enjoyed your experience.You're sharing your experience and giving us a review is highly appreciated, it really means a lot to us.Once again, thank you for recommending us, and we hope to see you again in the future!!Best RegardsThe Alena Resort by Pramana's Team
by A verified traveler
Posted 25 Sep 2023
Comment from Hotel Management
5 Nov 2023 by Dayu Dewi, Hotel Management
Dear Andrea,Genuine to the world greetings from The Alena Resort by Pramana.Thank you so much for staying with us, and we do hope you had an amazing time during your stay.We are delighted to know that you enjoyed your experience.You're sharing your experience and giving us a review is highly appreciated, it really means a lot to us.Once again, thank you for recommending us, and we hope to see you again in the future!!Best RegardsThe Alena Resort by Pramana's Team
by A verified traveler
Posted 12 Sep 2023
Overall it was a good stay. The only 2 negatives were: The toilets smelt terrible for the first few days until we asked them to do a deep clean, and there were several spiders in the corners of the cupboards which obviously don’t get cleaned/ dusted
Comment from Hotel Management
5 Nov 2023 by Dayu Dewi, Hotel Management
Dear Karishma,Genuine to the world greetings from The Alena Resort by Pramana.Thank you so much for staying with us, and we do hope you had an amazing time during your stay.We are delighted to know that you enjoyed your experience.You're sharing your experience and giving us a review is highly appreciated, it really means a lot to us.Once again, thank you for recommending us, and we hope to see you again in the future!!Best RegardsThe Alena Resort by Pramana's Team
by A verified traveler
Posted 2 Jul 2023
Private poll was amazing, although water was a little cold as it was mainly in the shade. Some chlorine in the pool would have been preferable.
Food was excellent, transport to Ubud town centre was complimentary and reliable.
Staff were friendly and helpful. Nothing was too much trouble to organise.
Staff organised all our tours in advance with a private taxi driver, who was knowledgeable and helpful.
Comment from Hotel Management
10 Jul 2023 by Dayu Dewi, Hotel Management
Genuine to the world greetings from The Alena Resort by Pramana.Thank you so much for staying with us during your vacation, and we do hope you had an amazing time with us.We are delighted to know that you enjoyed your experience with us.You're sharing your experience and giving us a review is highly appreciated, it really means a lot to us.Once again, thank you for recommending us, and we hope to see you again in the future!!Best RegardsThe Alena Resort by Pramana's Team
by A verified traveler
Posted 21 May 2023
The Arena Resort is a wonderful place and the staff are amazing. The pools are both beautiful, and the in-house spa is a god-send. Although a little distant from the center of Ubud, the resort offers a convenient to-and-from shuttle a few times a day.
Comment from Hotel Management
25 May 2023 by Dayu Dewi, Hotel Management
Dear Anthony JamesGenuine to the world greetings from The Alena Resort by Pramana.Thank you so much for staying with us during your vacation, and we do hope you had an amazing time with us.We are delighted to know that you enjoyed your experience with us.You're sharing your experience and giving us a review is highly appreciated, it really means a lot to us.Once again, thank you for recommending us, and we hope to see you again in the future!!Best RegardsThe Alena Resort by Pramana's Team
by A verified traveler
Posted 12 Apr 2023
Arrived late night , beautiful room friendly staff, restaurant was closed, we were promised Honeymoon cake and welcome drinks, it was late at night so weren’t provided. Water pressure first day was low to none really, took us 45 minutes to take shower, beautifully decorated surely.
Breakfast was beautiful. Booked massage wonderful masseuse great massage.
Booked candle light dinner paid about, 2.2 million Rupiah(£130), again absolutely beautiful decorations but food was unexpectedly bland poor preparation and tasteless really, barely ate, most expensive meal of our lives. Didn’t say much at that time didn’t wanted to spoil mood of the special day.
Paid for Decorations basically not for food.
Airport pick up was 2.5 x time pricer than standard rate.
We had good time but unfortunately prices we were charged as absurdly expensive and overpriced.
Rather go to restaurant and order meal there , candle light dinner end up very bad experience.
Comment from Hotel Management
27 Apr 2023 by Dayu Dewi, Hotel Management
Dear Manjinder,Genuine to the world greetings from The Alena Resort by Pramana.Thank you so much for staying with us during your vacation, and our deeply apologize that you found the Romantic dinner its not meet your expectation .You're sharing your experience and giving us a review is highly appreciated, it really means a lot to us.Once again, thank you for sharing your experience, and we hope to see you again in the future!!Best RegardsThe Alena Resort by Pramana's Team
