Ratings based on 175 Verified Reviews
4.9 Room cleanliness
4.9 Service & staff
4.9 Room comfort
4.9 Hotel condition
Expedia Verified Reviews
by A verified traveler from Medina
Posted 11 Sep 2024
Comment from Hotel Management
18 Sep 2024 by Desy Setiawati, Hotel Management
Dear DONG IL,Thank you for your 5-star rating and look forward to welcome you again soon.Best regards,Desy SetiawatiHotel ManagerMandapa, a Ritz-Carlton Reserve
by A verified traveler
Posted 6 Sep 2024
Comment from Hotel Management
9 Sep 2024 by Desy Setiawati, Hotel Management
Dear Masaki,Thank you for your 5-star review and taking the time to share your feedback.We hope to welcome you again soon.Best regards,Desy SetiawatiHotel ManagerMandapa, a Ritz-Carlton Reserve
by A verified traveler
Posted 30 Jul 2024 on Hotels
by A verified traveler
Posted 12 Jul 2024 on Hotels
by A verified traveler
Posted 11 Jul 2024
Mandapa is an idyllic place. Beautiful and peaceful, a very friendly and very attentive staff. Delicious food in every single property restaurant. Had the best massage I have ever had.... all around incredible. It took my breath away.
Comment from Hotel Management
19 Aug 2024 by Desy Setiawati, Hotel Management
Dear Claudia,On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most –you! Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Best regards,Desy SetiawatiHotel ManagerMandapa, a Ritz-Carlton Reserve
by A verified traveler
Excellent
Posted 11 Jun 2024 on HotelsOne of the best Ritz Carlton we have stayed around the world.
by A verified traveler
Posted 18 Apr 2024
Comment from Hotel Management
29 May 2024 by Reka Yanti, Hotel Management
Dear mohab ,Thank you for your 5-star review and taking the time to share your feedback.We hope to welcome you again soon.Regards,Reka YantiResort ManagerMandapa, a Ritz-Carlton Reserve
by A verified traveler
Posted 18 Apr 2024
Having visited 32 countries in 50 years and so many hotels this is by far the best hotel I have ever been to. Hospitality and staff coordination is outstanding they answer your needs before you even ask.
Comment from Hotel Management
25 Apr 2024 by Reka , Hotel Management
Dear mohab,On behalf of all Mandapa, a Ritz-Carlton Reserve Ladies and Gentlemen, I would like to thank you for staying with us and for taking the time to share about your experience while staying with us.We were delighted to learn how much you enjoyed your stay and we look forward to welcoming you back to Mandapa, a Ritz-Carlton Reserve in the very near future.Best regards,Reka YantiResort ManagerMandapa, a Ritz-Carlton Reserve
by A verified traveler
Posted 21 Mar 2024
This was the best hotel experience we’ve ever had. Everything from the beautiful environment to the attentive staff (particularly our amazing personal butler Kewin) to the amazing tours (especially our waterfall tour guide Gus De and our rafting guide whose name we unfortunately can’t remember…it began with M!) to the unique experiences they crafted for us, this was a truly luxury travel experience. Can’t wait to visit again!
Comment from Hotel Management
25 Apr 2024 by Reka, Hotel Management
Dear Alex,On behalf of all Mandapa, a Ritz-Carlton Reserve Ladies and Gentlemen, I would like to thank you for staying with us and for taking the time to share about your experience while staying with us. We appreciate for the special mentioned of our team members who are very grateful for the recognition to their service and dedication.We were delighted to learn how much you enjoyed your stay and we look forward to welcoming you back to Mandapa, a Ritz-Carlton Reserve in the very near future.Best regards,Reka YantiResort ManagerMandapa, a Ritz-Carlton Reserve
by A verified traveler
Posted 17 Jan 2024
Best hotel and service. Love the food and personalized service.
Comment from Hotel Management
28 Aug 2024 by Desy Setiawati, Hotel Management
Dear Saeeda,Thank you for your 5-star review and taking the time to share your feedback.We hope to welcome you again soon.Best regards,Desy SetiawatiHotel ManagerMandapa, a Ritz-Carlton Reserve
