Ratings based on 427 Verified Reviews
4.5 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 7 Sep 2024
Comment from Hotel Management
9 Sep 2024 by ilu, Hotel Management
Thank you for stay with us
by A verified traveler
Posted 6 Sep 2024
The room needs serious renovation. You have to take a shower in the bath but there is no curtain so you can be sure to flood the bathroom every time you take a shower. Everything in the room is very old. The breakfast is terrible. This hotel is really overpriced for the
Comment from Hotel Management
9 Sep 2024 by iluh, Hotel Management
Thank you for your feedback. We sincerely apologize for the inconvenience you experienced during your stay. We regret that the condition of the room and the quality of the breakfast did not meet your expectations. Your comments regarding the room's renovation needs and the bathroom setup are important to us, and we will address these issues with our maintenance and management teams as a priority.We deeply value your input as it helps us improve our services, and we hope you would give us another chance to provide you with a better experience in the future.
by A verified traveler
Posted 19 Jul 2024
Absolutely beautiful hotel with a wonderful and caring staff. The staff were always there to help with our luggage, getting a car, or answering any questions we had. The views of the river and mountains were incredible. Breakfast was delicious with many options available, great service from the staff, and amazing views. Overall such a nice experience!
Comment from Hotel Management
9 Sep 2024 by iluh, Hotel Management
Thank you so much for your kind words! We're thrilled to hear that you enjoyed your stay with us and that our staff made a positive impression. It's wonderful to know that you appreciated the beautiful views, delicious breakfast, and attentive service. Your feedback truly means a lot to us, and we hope to welcome you back for another memorable stay soon.
by A verified traveler
Posted 9 Apr 2024
We had a private pool with the river view villa, and it was beautiful. The villa was cleaned, great view, and amazing customer service. The staff are always friendly and will do whatever they can to accommodate your needs. Our water is always stocked, and when we need extra, they bring you extras. On top of that, you have your own dedicated butler that you can easily call by dialing #3 on your villa's phone.
The free breakfast buffet was amazing, especially compared to the free breakfast that these American hotels offer. Personally, Kupu Kupu Barong set the standard for free breakfast at a very high level for me now.
If we go back to Bali, we will definitely stay here again.
Comment from Hotel Management
31 May 2024 by iluh, Hotel Management
Thank you for stay with us
by A verified traveler
Posted 10 Jan 2024
Villa 28 is Amazing !
Spectacular view and all the team are so accommodating.
I would definitely return and recommend Kupu Kupu Barong.
by A verified traveler
Posted 30 Dec 2023
by A verified traveler
Posted 30 Dec 2023
Comment from Hotel Management
6 Mar 2024 by iluh, Hotel Management
Thank you for stay with us
by A verified traveler
Posted 15 Dec 2023 on Hotels
by A verified traveler
Posted 30 Oct 2023
We stayed in one of the River View Villas which was lovely. Amazing view and lovely plunge pool. The hotel itself was a little lacking in facilities and a little tired in areas. I was very disappointed that despite it being a L'Occitane hotel, the actual L'Occitane shop had no products available during our stay.
Comment from Hotel Management
31 Oct 2023 by iluh, Hotel Management
Dear Ms. Tina,Thank you for choosing our hotel and taking the time to share your feedback about your experience with us.
by A verified traveler
Posted 3 Oct 2023
Our stay at kupu kupu barong was beyond amazing. We were stunned at how wonderful our room was (with its own plunge pool) and loved the very friendly staff. We only ate at the restaurant once for dinner which was pretty good, the breakfast buffet had a good variety but f Balinese and “western” food. But the best part of our stay was our butlers Sugi and Sumadi, not to mention the gentlemen I called “everywhere guy” because he was always there when we needed him (I’m so sorry I forgot your name). They were both friendly and attentive. They predicted our requests, offered great tips and went above beyond for our needs. I can’t wait to have an excuse to go back.
Comment from Hotel Management
23 Oct 2023 by eka, Hotel Management
Thank you for stay with us
