Ratings based on 432 Verified Reviews
4.5 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Oct 2024
First of all embracing the amazing jungle view from the river front villa is amazing, also the room is huge and the breakfast is among the best in Bali island. Amy and Sugara are quite professional and they were able to meet all our requirements in a timely fashion. I found laundry service fee kind of expensive but it would not matter considering all the positive aspects. Its a quite hotel close to ubud market area and other attractions. If i visit the island again, Kupu Kupu Barong would be a great place to stay again.
Comment from Hotel Management
1 Nov 2024 by iluh, Hotel Management
Thank you for staying with us. We appreciate your feedback, which will help us improve in the future. Kind regards, Kupu Kupu Barong Teams
by A verified traveler
Posted 7 Sep 2024
Comment from Hotel Management
9 Sep 2024 by ilu, Hotel Management
Thank you for stay with us
by A verified traveler
Posted 6 Sep 2024
The room needs serious renovation. You have to take a shower in the bath but there is no curtain so you can be sure to flood the bathroom every time you take a shower. Everything in the room is very old. The breakfast is terrible. This hotel is really overpriced for the
Comment from Hotel Management
9 Sep 2024 by iluh, Hotel Management
Thank you for your feedback. We sincerely apologize for the inconvenience you experienced during your stay. We regret that the condition of the room and the quality of the breakfast did not meet your expectations. Your comments regarding the room's renovation needs and the bathroom setup are important to us, and we will address these issues with our maintenance and management teams as a priority.We deeply value your input as it helps us improve our services, and we hope you would give us another chance to provide you with a better experience in the future.
by A verified traveler
Not worth it
Posted 16 Aug 2024 on HotelsReally bad smell in the room.
Comment from Hotel Management
9 Sep 2024 by iluh, Hotel Management
Thank you for stay with us and we will investigate the issue in the room
by A verified traveler
Posted 19 Jul 2024
Absolutely beautiful hotel with a wonderful and caring staff. The staff were always there to help with our luggage, getting a car, or answering any questions we had. The views of the river and mountains were incredible. Breakfast was delicious with many options available, great service from the staff, and amazing views. Overall such a nice experience!
Comment from Hotel Management
9 Sep 2024 by iluh, Hotel Management
Thank you so much for your kind words! We're thrilled to hear that you enjoyed your stay with us and that our staff made a positive impression. It's wonderful to know that you appreciated the beautiful views, delicious breakfast, and attentive service. Your feedback truly means a lot to us, and we hope to welcome you back for another memorable stay soon.
by A verified traveler
Posted 9 Apr 2024
We had a private pool with the river view villa, and it was beautiful. The villa was cleaned, great view, and amazing customer service. The staff are always friendly and will do whatever they can to accommodate your needs. Our water is always stocked, and when we need extra, they bring you extras. On top of that, you have your own dedicated butler that you can easily call by dialing #3 on your villa's phone.
The free breakfast buffet was amazing, especially compared to the free breakfast that these American hotels offer. Personally, Kupu Kupu Barong set the standard for free breakfast at a very high level for me now.
If we go back to Bali, we will definitely stay here again.
Comment from Hotel Management
31 May 2024 by iluh, Hotel Management
Thank you for stay with us
by A verified traveler
Posted 10 Jan 2024
Villa 28 is Amazing !
Spectacular view and all the team are so accommodating.
I would definitely return and recommend Kupu Kupu Barong.
by A verified traveler
Posted 30 Dec 2023
by A verified traveler
Posted 30 Dec 2023
Comment from Hotel Management
6 Mar 2024 by iluh, Hotel Management
Thank you for stay with us
by A verified traveler
Posted 15 Dec 2023 on Hotels
