Ratings based on 51 Verified Reviews
4.9 Room cleanliness
5.0 Service & staff
4.8 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 8 Oct 2024
Wonderful honeymoon stay in Ubud
Comment from Hotel Management
10 Oct 2024 by WM, Hotel Management
Dear Jeff , Thank you for sharing such an excellence review of your recent stay at the property. It would be our top notch guidance to maintain and improve facilities and quality of service to exceed our valued customers expectation. Best regards Management
by A verified traveler
Posted 2 Sep 2024
Honestly my favorite part about Bali. Staff is so friendly and accommodating. We couldn’t decide on which part of Bali we’d we enjoy more (Ubud or Legian) but it’s all perspective. If you enjoy relaxation this is the spot for you if you want to party choose the beach area.
Comment from Hotel Management
6 Sep 2024 by Wayan , Hotel Management
Dear Joseph, Thank you very much for the time taking to express such great review of your recent stay at the property. Your feedback shall be our top guidance and reference to keep serving our valued customers personally and nicely. Best regards Management
by A verified traveler
Posted 28 Jul 2024
Comment from Hotel Management
21 Aug 2024 by Wayan , Hotel Management
Dear ThanhThank you very much for expressing and sharing an excellence review of your recent accommodation at the property. Best regards Management
by A verified traveler
Posted 7 Jul 2024
Omgggggg I had the Time and Vacation of my life everything was AMAZING the food, the Service, the Spa, the Staff, the Ambiance all gets 5 stars….
Comment from Hotel Management
8 Jul 2024 by Wayan , Hotel Management
Dear Icilma,We really appreciate for expressing an excellence feedback of your recent stay at the property. It will be our best reference to maintain our personalize service to exceed our valued customers expectation Best regards Management
by A verified traveler
Posted 15 Jun 2024
The facilities, services, and views at Kastara are amazing. We ordered room service for breakfast and ate on our patio multiple times. They give great massages at their spa. The food at the two restaurants was delicious. There are other restaurants within a ten minute drive.
There were a couple things I didn’t like. First, they don’t allow Grab drivers (or any online taxi) to pick you up at the resort. They provide their own local drivers but they are more than double the price.
Second, we went on one private tour which they organized as well. The tour details specified an English speaking driver but our driver knew about 5 English words. He also did not follow the tour itinerary and took us to the wrong waterfall which was disappointing and wasted a couple hours or our time. We didn’t have time to see 2 out of the 4 places on the itinerary.
Overall our stay at Kastara was amazing and I recommend staying there. I would just not recommend their tour.
Comment from Hotel Management
20 Jun 2024 by Wayan , Hotel Management
Dear Anastasia, We greatly appreciate for the time taking to express such a very supportive and constructive feedback of your recent stay at this property.Your review would be our top priority guidance to have better communication and coordination with the outside transportation partner to be more alert on delegating the excursion order.Regards to the Grab Online taxi is prohibited on entering to pick up the guest, actually is not the Hotel policy however we have got negatively impact. We had set a very flexible option on solving the case of difficulty of un failure to calling Grab taxi, by contacting our FO team to provide short distance free transportation whom willingly to be out of the property. Best regards Management Best regards Management
by A verified traveler
Posted 2 Jun 2024
Comment from Hotel Management
5 Jun 2024 by Wayan , Hotel Management
Dear Mercy,Thank you very much for the time taking to share your review regards to the services, facilities, product and quality assurance that you have faced whilst accommodating at the property. Your review shall be primary reference and guidance to improve staff quality of services, and upgrade our facilities and products. Best regards Management
by A verified traveler
Posted 31 May 2024
Comment from Hotel Management
6 Jul 2024 by Wayan , Hotel Management
Dear Exel, Thank you for taking the time to share and express an excellence review of your recent stay at the property Best regards Management
by A verified traveler
Posted 7 May 2024
This was the most gorgeous resort Ive ever been to! Very kind staff, very clean and helpful. Food was delicious. I was sad to leave!
Comment from Hotel Management
14 May 2024 by Wayan , Hotel Management
Dear Chandra, Thank you very much delivering such a very positive and great feedback of your recent stay. Your review would be our top notch of reference to be consistent on serving our valued customers.Best regards Management
by A verified traveler
Posted 26 Feb 2024
an excellent hotel, lovely rooms and setting. Staff were excellent
Comment from Hotel Management
29 Feb 2024 by Wayan , Hotel Management
Dear John, It is such very genuine feedback that you had shared directly, of your recent stay at this property. We really appreciate and to be our primary guidance on maintaining our excellent service to our valued customers. Best regards Management
by A verified traveler
Posted 6 Jan 2024
Very quiet & romantic. Staff's were very hospitable. Perfect for honeymoon.
Comment from Hotel Management
24 Jan 2024 by Wayan , Hotel Management
Dear Christine, Thank you very much for your positive feedback of your recent stay at the property. It will be using as our best guidance on maintaining an excellent services to exceed our valued customers expectation. Best regards,Management
