Ratings based on 155 Verified Reviews
4.3 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 Sep 2024
Awesome resort!!
Comment from Hotel Management
9 Sep 2024 by iluh, Hotel Management
Thank you for stay with us
by A verified traveler from LONDON
Posted 6 Apr 2024
Very lovely staff, always helpfull. Good food, great views from the hotel.
by A verified traveler
Posted 21 Jan 2024
Great place to stay.
Comment from Hotel Management
5 Mar 2024 by iluh, Hotel Management
Thank you for stay us
by A verified traveler
Posted 13 Jan 2024
This property has a beautiful setting overlooking a lush valley. There are so many pools we virtually had one to ourselves. The staff are so helpful and friendly. The room was large and well appointed, including a generous balcony with a lovely view, covered so we could even sit out when it was raining.
The only downside is that the walk between the room and other facilities is in poor condition and smelly in parts.
by A verified traveler
Posted 11 Nov 2023
Comment from Hotel Management
22 Nov 2023 by iluh, Hotel Management
Thank you for stay with us
by A verified traveler
The Jungle retreats..
Posted 30 Dec 2019 on HotelsRooms and views are fantastic. Room cleanliness and room service is excellent.
Restaurants were not clean including breakfast area apart from Japanese restaurant ( acceptable).
Breakfast food quality not great.
Roof top pools were unswimmable. Full of jungle flora and not maintained.
Bar pool was ok.
Paths between buildings are precarious and slippery. Only safe after rain with butler buggy.
Again rooms are great and views outstanding but the hotel is a 15 minute taxi outside Ubud which is the real attraction here with excellent shopping.
In hindsight would have stayed in town for convenience
Comment from Hotel Management
3 Jan 2020 by iluh, Hotel Management
Thank you for stay with us
by A verified traveler from Adelaide
Posted 22 Dec 2019 on Wotif
Very peaceful. Staff were extremely helpful and happy. Would definitely go back again.
Comment from Hotel Management
23 Dec 2019 by iluh, Hotel Management
Thank you for stay with us
by A verified traveler
Posted 6 Nov 2019 on Hotels
Comment from Hotel Management
7 Nov 2019 by iluh, Hotel Management
Thank you for stay with us
by A verified traveler from Egypt
Posted 4 Nov 2019
The only good thing about this hotel is the nice view of the jungle and the friendliness of the manager. Other than this, everything else was disappointing. The decoration is depressing, the level of cleanliness is below average, the staff is not qualified to deal with tourists, the hotel is in poor area and far from the city center which makes it difficult to commute. Overall it was a bad exoerience. We checked in for one night only then left to another hotel.
Comment from Hotel Management
7 Nov 2019 by iluh, Hotel Management
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.
by A verified traveler
Posted 23 Oct 2019 on Hotels
The resort seemed liked it needed to be renovated. The areas that
Comment from Hotel Management
25 Oct 2019 by iluh, Hotel Management
Thank you for stay with us
