8/10 Good
Liza
Business traveler
Dec 10, 2024
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
My first impression was that this place was the worst. This was in room 3A. Maybe it was better in other rooms but I paid for a premium room. When I arrived, there were leaves on my shower head, so I thought it was a birds nest. The towel rack fell off on one side, and that isn't the biggest deal. The shower was horrible! THANK GOD I CHECKED IT OUT WHEN I ARRIVED! It only dripped for the cold water, and when I moved it to the left for hot water, it was scolding hot and didn't cool off! I asked the reception if they could fix it and they said the next day at 10am but I had to leave at 8am so I needed some where to shower. When I said this, the reception guy asked another worker to check it out. Lucky for me, the cold water came back when he went to check, so I was able to take like a sailors shower. I had to time it just right to not get 2nd degree burns! THEN the toilet was leaking. I thought it was from the rain so I didn't say anything at first thinking they would fix it on their own because they clean the rooms around 930am, but noooooooo. I had to ask one of the workers. Not only that but the bidet hurt to use, and it is my favorite part about Bali! Bidets every where. The water felt like it was shooting needles into my private parts.
I honestly felt like I had to ask for basic things 😕
On my second night, the patio flooded so much that I fell really hard on the tile and almost went into the planters right outside.
I gave more stars because it is not the staffs fault
Liza
Stayed 7 nights in Dec 2024
