Ratings based on 315 Verified Reviews
4.7 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 7 Nov 2024
We love the village. It is very nice and we also love and enjoyed our private pool
Comment from Hotel Management
7 Nov 2024 by Element Ubud Team , Hotel Management
Dear Amanda, Warmest Greetings from Element by Westin Bali Ubud! Thank you so much for your kind review! We’re thrilled to hear that you loved the village and had a great time. Just to clarify, our hotel has a main pool for all guests, divided into an adults-only pool and a kids' pool. We don’t have private pools on the property, but we strive to provide a relaxing and enjoyable experience for all our guests. We apologize for any confusion and truly appreciate your feedback. We look forward to welcoming you back in the future!
by A verified traveler
Posted 30 Oct 2024
I would stay again next time
Comment from Hotel Management
30 Oct 2024 by Element Ubud Team , Hotel Management
Dear Tiong Wei Dennis, Thank you for your great review! We're delighted to hear that you had such a positive experience with us. Your feedback means a lot to us, and we're thrilled that we were able to meet your expectations. We strive to provide top-notch service to all of our customers, and it's fantastic to know that we succeeded with you. We appreciate your support and look forward to serving you again in the future!
by A verified traveler
Posted 28 Oct 2024
Overall stay was good. The room was clean but shelves in bathroom were broken. The cases were too small for the pillows which made them too stiff. WiFi was weak.
Comment from Hotel Management
30 Oct 2024 by Element Ubud Team , Hotel Management
Dear Chau, Warmest Greetings from Element by Westin Bali UbudThank you for your review! We’re glad to hear you enjoyed your overall stay and found the room clean. We apologize for the issues you encountered with the bathroom shelves and the pillowcases. Your comments about the WiFi will also be addressed with our team to enhance our guests’ experiences. We appreciate that you bringing these matters to our attention, and we hope to have the opportunity to serve you better in the future!
by A verified traveler from Potomac
Posted 24 Oct 2024
The staff are so wonderful and helpful. Breakfast buffet was awesome. The spa was also wonderful. The on site restaurant had wonderful Balinese food.
Comment from Hotel Management
25 Oct 2024 by Element Ubud Team, Hotel Management
Dear Natalie, Thank you for taking the time to share your feedback! We're thrilled to hear that you had a positive experience during your stay. Our team strives to ensure that every guest feels comfortable and well taken care of, and we're glad we could meet your expectations. It’s wonderful to know that you enjoyed the breakfast buffet and had a great experience at our spa. We're also delighted that you loved the Balinese cuisine at our restaurant. We truly appreciate your feedback and hope to welcome you back for another great stay!
by A verified traveler
Posted 12 Sep 2024
Love that they have a shuttle bus that takes you to and from Ubud City Centre or the Monkey Forest. (
though it runs every two hours). My 3 year old loved it as its like a mini golf cart.
Comment from Hotel Management
12 Sep 2024 by Element Ubud Team , Hotel Management
Dear Angel,Warmest greetings from Element by Westin Bali Ubud!Thank you for your kind words. We are delighted to hear that you had a positive experience with us and that both you and your little one enjoyed the shuttle bus service. We’re always pleased to provide a convenient and enjoyable way to explore Ubud City Centre and the Monkey Forest. We appreciate your feedback and hope to welcome you back for another great stay!
by A verified traveler
Posted 6 Sep 2024
Amazing property and facilities close to Ubud city centre. Staff go above and beyond to provide services.
Best 5 star property in Ubud surrounded by lush tropical greenery .. will surely come back again.
Comment from Hotel Management
6 Sep 2024 by Element Ubud Team , Hotel Management
Dear Pooja,Warmest Greetings from Element by Westin Bali Ubud Thank you so much for your great review! We’re delighted to hear that you enjoyed our property and facilities, and that our team went above and beyond to make your stay special. It's wonderful to know that you appreciated our lush tropical surroundings and the proximity to Ubud city center. We can’t wait to welcome you back for another exceptional stay!
by A verified traveler
Posted 29 Aug 2024
Great stay. Friendly staff. Good food. Clean room. Not much to dislike.
Comment from Hotel Management
3 Sep 2024 by Element Ubud Team , Hotel Management
Dear Jeffrey, Warmest Greeting from Element by Westin Bali Ubud! Thank you for your great feedback! We're thrilled to hear you enjoyed your stay and found our staff friendly, the food to your liking, and the cleanliness of our room. We aim to provide a great experience for all our guests, and we are glad to know that we met your expectations. If you have any suggestions on how we could make your next visit even better, please let us know. We look forward to welcoming you back on your next stay!
by A verified traveler
Posted 25 Aug 2024
Hard to get to our room
Comment from Hotel Management
26 Aug 2024 by Element Ubud Team, Hotel Management
Dear Andrew, Warmest Greeting from Element by Westin Bali Ubud! Thank you for taking the time to share your feedback. We’re sorry to hear that you found it difficult to access your room. Your comfort and convenience are very important to us, and we appreciate your input as it helps us improve our services.If you have any specific details about the issue you encountered, please let us know so we can address it promptly. We hope to have the opportunity to provide a smoother experience on your next visit. Thank you for choosing to stay with us.
by A verified traveler
Posted 23 Aug 2024
Excellent care and attitude to serve with humility and smile
Comment from Hotel Management
23 Aug 2024 by Element Ubud Team , Hotel Management
Dear Chandra Shekhar, Warmest Greetings from Element by Westin Bali Ubud! Thank you for your kind words! We’re thrilled to hear that you had such a positive experience with us and appreciated the care and attitude of our team. Providing excellent service with a smile is at the heart of what we do, and your feedback is a great encouragement to us. We look forward to welcoming you back soon!
by A verified traveler
Posted 18 Aug 2024
This is a lovely piece of paradise in Ubud. It is not in the City center but a very drive will bring you to so many shops, cafes, restaurants and the monkey forest and temple too! It’s close to coffee plantations, wood working shops, waterfalls, rice terraces and so much more! My husband was sick with a bad cold and the staff who realized this really went out of their way to bring him little extras to make his stay feel more comfortable. The beds are also very comfortable too! The restaurant offers foods from all over the world as well as Indonesian foods too. We also loved happy hour by the pool and their pizza oven made great pizzas! The pool staff, the restaurant staff, the front desk staff are amazing and really make this resort a great home away from home. We can’t wait to return!!
Comment from Hotel Management
19 Aug 2024 by Element Ubud Team , Hotel Management
Dear Joie, Warmest Greetings from Element by Westin Bali Ubud!Thank you so much for your wonderful review! We're delighted to hear that you enjoyed your stay in our little slice of paradise in Ubud. It’s great to know that you appreciated the tranquil setting and the nearby attractions, from the coffee plantations to the stunning rice terraces.We’re especially pleased to hear that our staff went above and beyond to ensure your husband's comfort during his illness; we always strive to make our guests feel at home. It’s fantastic to hear you enjoyed our comfortable beds, diverse food offerings, and the happy hour by the pool. Our team takes great pride in providing exceptional service, and your kind words will surely motivate them further.We look forward to welcoming you back for another memorable stay. Thank you again for your kind words and for choosing us for your stay!
