Ratings based on 70 Verified Reviews
4.4 Room cleanliness
4.8 Service & staff
4.6 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Nov 2024
Beautiful property
Amazing experience in ubud
Perfect setting for sometime away to relax
Comment from Hotel Management
18 Nov 2024 by Mega, Hotel Management
Hi Stephen, Thank you for your wonderful feedback! We're so glad you enjoyed the beauty of the property and had an amazing experience in Ubud. It’s fantastic to hear it was the perfect setting for relaxation. We hope to welcome you back soon for another peaceful getaway!Best Regards, Mega
by A verified traveler
Posted 5 Sep 2024
The facilities were run down but the staff were very helpful and accommodating to our requests. One thing to note is that Canvas Escape Resort is located a bit further outside of Ubud so it takes about 25 mins by car (considering the traffic).
Comment from Hotel Management
6 Sep 2024 by Mega, Hotel Management
Hi Antigone,Thank you so much for your honest feedback. We’re glad to hear that our staff was helpful during your stay. We continuously strive to improve our facilities, and your comments are valuable in helping us make necessary enhancements.We understand that our location is a bit further from Ubud’s center, but we hope that the tranquil surroundings and the escape from the busy city added to the experience. We appreciate your understanding and hope to welcome you back in the future for an even better stay!Best Regards,Mega
by A verified traveler
Posted 2 Jun 2024
Comment from Hotel Management
29 Jul 2024 by Yuli, Hotel Management
Dear Suzzanne,Thank you for taking the time to share your experience at Canvas Escapes Resort on Expedia. We are thrilled to hear that you enjoyed your stay with us and appreciate your kind words.We always strive to provide our guests with exceptional service and a memorable experience. Your feedback is incredibly valuable to us as it helps us identify areas where we can improve. If there are specific aspects of your stay that you believe could be enhanced, we would love to hear more about them.We hope to have the opportunity to welcome you back to Canvas Escapes Resort in the near future. Please do not hesitate to reach out to us directly if there is anything we can do to make your next stay even more enjoyable.Thank you once again for choosing Canvas Escapes Resort. We look forward to hosting you again soon.Warm regards,Canvas Escapes Resort
by A verified traveler
Posted 20 May 2024 on Lastminute
I cannot say enough good things about the staff here. They were welcoming and accommodating. They helped arrange safe transport.
The coffee here is good.
It is not suitable for people with limited mobility. I don’t do well on stairs and uneven ground and had to navigate these constantly while on the property, as with the rest of Bali that we saw.
Dining options were acceptable and not too expensive. You have to let them know in advance if you want breakfast or an evening meal. They hooked us up with a nearby restaurant that provided transport and outstanding meals and ambience but at a higher price point.
Even with my mobility issues I would book with them again if we ever returned to the Ubud area.
One thing I really appreciated was the private and tranquil atmosphere even though the property is located on a busy road. I loved the tiny chickens that inhabit the property. They hatched two chicks during our stay, and that was delightful. We also saw a large lizard.
I recommend you choose the villa over the regular rooms.
by A verified traveler
Posted 21 Apr 2024
Comment from Hotel Management
8 May 2024 by Yuli, Hotel Management
Dear Yetunde,Thank you for your feedback. We're deeply sorry to hear that your experience at Canvas Escapes Resort did not meet your expectations. Your satisfaction is our top priority, and we'd like to learn more about the aspects of your stay that were unsatisfactory. Your input is valuable to us as it helps us identify areas for improvement. Please feel free to reach out to us directly to discuss your concerns and see how we can address the situation. We hope to have the opportunity to regain your trust and provide you with an exceptional experience on a future visitSincerely,Canvas Escapes Management
by A verified traveler
Posted 16 Apr 2024
Property was not quite as described,room was very lovely but Property bit dated , bit isolated, and very expensive to get anywhere from there like shopping centre, staff were not very knowledgeable in simple things like getting us transport or where things were like shops atms dining, they were very friendly and tried to help
Comment from Hotel Management
16 Apr 2024 by Yuli, Hotel Management
Dear Amanda,Thank you for sharing your thoughts on your recent stay at our resort. We genuinely appreciate your feedback as it helps us to continuously enhance our offerings and guest experience.We're delighted to hear that you found your room lovely, and we're sorry to learn that certain aspects of our property did not meet your expectations. We take your comments about the property being a bit dated and isolated seriously, and we're actively working to address these concerns to ensure that future guests have a more fulfilling experience.Regarding the challenges you faced with transportation and local amenities, we sincerely apologize for any inconvenience caused. We understand the importance of providing accurate information and support to our guests, and we regret that our staff fell short in this regard. Rest assured, we will be conducting additional training to ensure that our team is better equipped to assist guests with their needs.Your feedback regarding the cost of transportation and accessibility to shopping centers is duly noted, and we will explore options to provide more convenient and affordable transportation solutions for our guests in the future.Once again, thank you for bringing these matters to our attention. We hope that you will consider giving us another opportunity to exceed your expectations on a future visit.Warm regards,Canvas Escapes Resort
by A verified traveler
Posted 22 Mar 2024
Comment from Hotel Management
16 Apr 2024 by Yuli, Hotel Management
Dear Rachael,Thank you for taking the time to share your feedback about your recent stay at Canvas Escapes Resort. We truly appreciate your insights as they help us continuously improve our services and offerings.We're glad to hear that overall, your experience with us was satisfactory. However, we also understand that there were aspects of your stay that didn't fully meet your expectations, leading to the 4 out of 5 rating.Your feedback is invaluable to us, and we would love to learn more about your experience in order to address any specific areas of concern and make necessary improvements. If you're willing to share more details or suggestions, please feel free to reach out to us directly.Once again, thank you for choosing Canvas Escapes Resort. We hope to have the opportunity to welcome you back in the future and provide you with an even better experience.Warm regards,Canvas Escapes Resort
by A verified traveler
Posted 15 Feb 2024
We love how culture the place looks its just so cute and the sounds of roosters in the early morning haha 😄 we didnt need to set up an alarm at all...We love love love this place 💗 💖 💕
Comment from Hotel Management
20 Feb 2024 by yuli, Hotel Management
Dear our valued guest,Thank you so much for your wonderful review! We're delighted to hear that you enjoyed the cozy atmosphere and found our place cute. The roosters' wake-up call is indeed a unique touch that many of our guests appreciate. We're thrilled to have provided you with such a delightful experience, and we're even happier to hear that you didn't need an alarm clock to start your day!Your kind words mean the world to us, and we're truly grateful for your love and support. We can't thank you enough for taking the time to share your positive experience. We hope to welcome you back again soon for another memorable stay. If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know.Warm regards,Canvas Escapes Management
by A verified traveler
Posted 29 Jan 2024
Absolutely the best place I have ever stayed. The staff were so welcoming and friendly I’ve never experienced anything like it. They made us feel like we were family. I cannot recommend this place enough. If you are looking for a less hustle and bustle experience in Bali, this is your place. Not as many options for shopping but it’s great for getting a closer look at actual Bali. Again the best part about this place is the staff. So amazing
Comment from Hotel Management
20 Feb 2024 by Yuli, Hotel Management
Dear Stephanie ,Thank you from the bottom of our hearts for your incredibly kind words and glowing review! We are overjoyed to hear that your stay with us was the best you've ever experienced.Our team takes great pride in creating a welcoming and friendly atmosphere, and we are delighted that you felt like part of our family. Your appreciation for the genuine connection with our staff means everything to us.It's wonderful to know that you found the tranquility of our location to be a perfect escape from the hustle and bustle of Bali. We understand that the fewer shopping options are a trade-off, but we're thrilled that you were able to experience the authentic beauty of Bali.We cannot thank you enough for recommending our place. It would be our absolute pleasure to welcome you back, and if there's anything specific you'd like to see or experience during your next visit, please let us know.Safe travels, and we can't wait to host you again!Warm regards,Canvas Escapes Resort Management
by A verified traveler
Posted 22 Jan 2024
Comment from Hotel Management
20 Feb 2024 by Yuli, Hotel Management
Dear Darshil,Thank you for taking the time to share your feedback with us. We appreciate your honesty and value your input.We're sorry to hear that your experience fell short of expectations and that we didn't fully meet your needs. Your feedback is crucial for us to identify areas for improvement.We would love the opportunity to learn more about your specific concerns and how we can make things better. Please feel free to reach out to us directly, as your satisfaction is our top priority.We hope to have the chance to welcome you again and provide an improved experience. Your feedback is a valuable tool for us to enhance our services.Thank you for your understanding.Best regards,Canvas Escapes Resort Management
