Ratings based on 318 Verified Reviews
4.8 Room cleanliness
4.9 Service & staff
4.8 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler from North Caldwell
Posted 25 Nov 2024
Wonderful and helpful staff who goes above and beyond. Very nice people who genuinely care about the guests.
by A verified traveler
Posted 20 Oct 2024
by A verified traveler
Posted 19 Oct 2024
From the moment we arrived, we felt extremely welcome. It is a beautiful property in excellent location and the staff is first class.
The front desk staff and the bar and dining room staff are among the best my wife and I have ever met.
We will definitely return.
by A verified traveler
Posted 19 Oct 2024
by A verified traveler
Posted 28 Sep 2024
by A verified traveler
Posted 6 Sep 2024
Incredible staff - very helpful and accommodating! Will be coming back for sure
Comment from Hotel Management
17 Sep 2024 by Kade Adnyana, Hotel Management
Dear Jessie,Warmest greetings from COMO Uma Ubud!Thank you for sharing your amazing stay experiences with us.Your kind appreciation towards our team member had been shared and boost our spirit to moving forward providing another COMO experience for our guest. We are definitely ready for your upcoming stay, please kindly drop us a message on the platform whenever your travel plan bring you back to COMO Uma Ubud.Kind regards,Kade Adnyana
by A verified traveler
Posted 13 Aug 2024
The staff knew our names and introduced themselves always. So attentive and friendly and fast. An oasis of beauty in a busy town.
Comment from Hotel Management
17 Sep 2024 by Kade Adnyana, Hotel Management
Dear Martha,Warmest greetings from COMO Uma Ubud!Thank you for set aside your valuable time to share your recent stay experience on the platform.Our strategic location that merge with the natural surrounding often highlight by our guest who enjoy the serenity of the resort. Support by our team member that provide a genuine Balinese hospitality for all of our guest.Once again thank you for your review and waiting forward for your upcoming visit.Kind regards,Kade Adnyana
by A verified traveler
Posted 11 Jul 2024 on Hotels
by A verified traveler
Posted 23 Jun 2024
I had an accident at the hotel where I bumped my head on a low overhang at our Villa and lost a top front tooth. The overhang was not well lit at night, area around it did not have a warning about it, and frankly is a design flaw as the overhang is much lower than the actual door. HOWEVER, after I complained to the staff about the incident and design flaw, the staff agreed and comped me one night of stay. Moreover, the hotel allowed us a late check out to stay as long as we wanted. The hotel itself is beautiful, and the staff were friendly, very helpful, and knew us by name. The food is Five Star and beyond expectations. Best food we've had in Bali and our entire trip. Highly recommended!
by A verified traveler
Posted 14 Jun 2024
Our best hotel experience yet!
Como uma Ubud was simply fantastic. From the welcome from the ever attentive staff to our gorgeous villa. We had an incredible stay and the team helped me with a wonderful surprise to propose to my partner
It’s a 30 minute walk into town making it doable but out of the way at the same time. The shuttle service is handy but it would be nice if it ran a little later
The team were excellent in organising drivers for day trips and airport transfers
Could not recommend more, we are looking at the wider como group now for our next trip!
Comment from Hotel Management
20 Jun 2024 by Kade Adnyana, Hotel Management
Dear Rupert,Thank you for choosing COMO Uma Ubud as a part of your special occasion. Delighted to hear that everything was running smoothly and become memorable experiences to you and your partner. We note for your kind feedback regarding the shuttle services and bring up to our management for further improvement. Once again thank you for your feedback and waiting forward to welcoming you to another COMO experiences on your upcoming travel plan.Kind regards,Kade AdnyanaRoom Division Manager
