Ratings based on 28 Verified Reviews
4.5 Room cleanliness
4.8 Service & staff
4.9 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Oct 2024
Wonderful hidden little place. Very beautiful, perfect stay for a romantic trip. The bed was very comfortable, good TV channels, bathroom was lovely, the staff was extremely accommodating.
Comment from Hotel Management
24 Oct 2024 by Batu Agung Villa Ubud, Hotel Management
Dear Mr/s Katie Nessler,Sunniest greeting from Batu Agung Villa Ubud We are appreciate the time that you take a written up and share your reviews about your experience stay at Batu Agung Villas Ubudwe are thrilled to hear that you enjoyed your stay at our wooden room which is perfect room for couple stay honeymoon or anniversary trip to Ubud Bali. It's great to know that you found wonderful with beautiful place that surrounded by the jungle and garden area that made your stay feel peaceful and far away from hustle and bustle. This is our priority to make our guest feel comfort as their second home when holiday in Bali, of course our bed quality is good standard for sure you will feel comfortable while sleeping Our television channels have channels mixes with local and english movie so you could choose the channel that you prefer. The bathroom provide with the shower hot and cold running water, also we are so happy that our staff were always accommodating you and ready to always helping you everyday It's always our priority to make your stay satisfy and thank you for your kind words given to us, we truly appreciate it and hope to welcoming you once when you stay again to our villa Thank you RegardsBatu Agung Villa Ubud
by A verified traveler
Posted 22 Oct 2024
We booked the 2-bedroom villa.
Compliments to their staff. Everyone was friendly and always ready to help. They sent us a message to inform us ahead of time that their restaurant will not be available for the evening so we could plan accordingly. I asked them to unplug my sister's phone which she forgot to take with her to our tour. The staff immediately asked which room it was at and sent us a picture of the phone after it was unplugged. The staff at the restaurant packed our lunch for us on our first day because our driver was already waiting for us for our tour. They also provided us with adapters so we could charge our gadgets.
It was nice having our own private pool but the stairs were unstable and wobbly. Needs to be secured for safety! Also, our bathroom constantly needed repairs. The faucet in our bathroom sink started malfunctioning from day one. It stopped producing cold water and only had hot water. If we wanted cold water we had to turn the handle to the left (which was supposed to be for hot water) and very minimal water comes out! So it was hard to wash our face, hands, brush teeth etc. We called the front desk for repair. It was repaired the next day but didn't last. We had the same issue that night. This issue continued through our entire stay.The soap dish & towel rack were also obviously previously removed as the holes were they were supposed to be were visible. I requested for soap dish to be installed, which was done the next day. Needs more maintenance
Comment from Hotel Management
24 Oct 2024 by Batu Agung Villa Ubud, Hotel Management
Dear Mr/s Lady Deeanne Francisco,Sunniest greeting from Batu Agung Villa Ubud Thank you for shared your review about experience stay and choosing our villa as your accommodation stay in Ubud Bali We are so happy that our effort of our team are delighted to assists you for all you needed during stay with us. We deeply apologize for the inconvenience experienced regarding the private pool leader, and water bathroom sink, we are still process to maintenance it and has been reported to our team to take this serious action to fix it soon. For the soap dish that has been installed by the requested and for the towel rack we put the bamboo leader to hanger your towel instead of the towel rackAllow us to improve our quality and we wish that we could get the second chance to accommodate you next in the future with the improvement and quality of the property We very much appreciate your reviews which we need to urgent actionsThank youBest regardsBatu Agung Villas Ubud
by A verified traveler
Posted 20 Oct 2024 on Lastminute
We loved the beautiful gardens and accomodation and the staff were very friendly and helpful. The only issues we had was the very limited breakfast menu and room service menu, choice between beer and two cocktails and tv was all local shows so no movies or chill time in English. So much potential if these things were improved.
Comment from Hotel Management
21 Oct 2024 by Batu Agung Villa Ubud, Hotel Management
Dear Mr/s Elizabeth ClaassensSunniest greeting from Batu Agung Villa UbudThank you for sharing us your review about experience stay at Batu Agung Villa Ubud We are appreciate the time that you take a written up and share your reviews about your experience stay at Batu Agung Villas UbudIt's such a pleasant to know that you loved our beautiful gardens area and our villa with effort of our staff.Apologize that we have only 3 type of breakfast which are American breakfast, Continental Breakfast and Indonesian Breakfast, with limited choice of room service menu. We have shared this review to our team in food and beverage department to upgrade our menu.Our televisions are so many channels mixes between indonesian and english movie, so we have shared this review too our team to take priority action in which need to get attention urgent We deeply apologize for inconvenience during staycation with us Thank you for your kind feedback and for sure we will improve our quality property and we hope that we could get a second chance to accommodate you next when you stay again in Ubud Bali Thank youRegardsBatu Agung Villa Ubud
by A verified traveler
Posted 13 Oct 2024
Amazing place and great staff. It was like an oasis where you get to escape the crowd and truely enjoy what ubud has to offer. The team was amazing and super helpful. Gave us a room upgrade and floating breakfast. Will definitely recommend and stay again.
Comment from Hotel Management
14 Oct 2024 by Batu Agung Villa Ubud, Hotel Management
Dear Mr/s Susan Sun,Sunniest greeting from Batu Agung Villa Ubud Thank you for shared your review about experience stay at Batu Agung Villa We are so happy to hearing your amazing stay and what an happiest to know that our effort team could assists you with free upgrade room upon you check in with lovely floating breakfast that such a wonderful they could gave for your comfortable stay. Along to our villa is quite place far away from hustle and bustle with surrounded by the beautiful jungle.It's always our priority to make your stay satisfy and thank you for your kind words given to us, we truly appreciate it and hope to welcoming you once when you stay again to our villa Thank you RegardsBatu Agung Villa Ubud
by A verified traveler
Posted 31 Jul 2024 on Hotels
Comment from Hotel Management
17 Aug 2024 by Batu Agung Villa Ubud, Hotel Management
Dear Valued Guest,Sunniest greeting from Batu Agung Villas UbudWe are appreciate the time that you take a written up and share your reviews about your experience stay at Batu Agung Villas UbudWe have shared this your feedback to our staff to take priority actions for our villa improvements especially the cleanliness, facilities and service from the staff and quality of our food We deeply apologize for the disappointed review you given to us cause your stay was not the expectation and far from the reality that you wish for stay in ubud bali Allow us to improve our quality and we wish that we could get the second chance to accommodate you next in the future with the improvement of services and quality of the property We very much appreciate your reviews which we need to urgent actionsThank youBest regardsBatu Agung Villas Ubud
by A verified traveler
Posted 1 Jul 2024
The villas were nice and clean. The staff were friendly and helpfull.
Comment from Hotel Management
9 Jul 2024 by Batu Agung Villa Ubud, Hotel Management
Dear Valued Guest,Sunniest greeting from Batu Agung Villa UbudThank you for your kind review We are appreciate the time that you take a written up and share your reviews about your experience stay at Batu Agung Villas UbudThank you for your wonderful reviews about our facilities, cleanliness and services all the staff in the villa with very delighted smiles and hospitality to our beloved guest. We are pleased to learn in how much you enjoy staycation. We hope we could assist you once when you stay or booking again to our villa.Thank you for your wonderful reviews and experience stayThank youBest regardsBatu Agung Villas Ubud
by A verified traveler
One of the best places to stay at ubud
Posted 20 Jun 2024 on HotelsBeautiful ambience, feels in the midst of nature, with all luxury amenities. Must stay in Ubud
Comment from Hotel Management
9 Jul 2024 by Batu Agung Villa Ubud, Hotel Management
Dear Valued Guest,Sunniest greeting from Batu Agung Villa Ubud Thank you for your kind reviewWe are appreciate the time that you take a written up and share your reviews about your experience stay at Batu Agung Villas UbudThank you for your wonderful reviews about our facilities, cleanliness and services all the staff in the villa with very delighted smiles and hospitality to our beloved guest. We are pleased to learn in how much you enjoy staycation. We hope we could assist you once when you stay or booking again to our villa.Thank you for your wonderful reviews and experience stayThank youBest regardsBatu Agung Villas Ubud
by A verified traveler
Posted 26 May 2024 on Hotels
by A verified traveler
Posted 30 Apr 2024
Fantastic property that looks just like the pictures! We were very comfortable here and will definitely stay again in the future.
Comment from Hotel Management
22 Sep 2024 by Batu Agung Villa Ubud, Hotel Management
Dear Mr/s Patricia Bowen,Sunniest greeting from Batu Agung Villa UbudThank you for your kind review We are appreciate the time that you take a written up and share your reviews about your experience stay at Batu Agung Villas UbudThank you for your wonderful reviews and we are pleased to learn in how much you enjoy staycation with us. We hope we could assist you once when you stay or booking again to our villa.Thank you for your wonderful reviews and experience stayThank youBest regardsBatu Agung Villas Ubud
by A verified traveler
Posted 14 Apr 2023
Comment from Hotel Management
3 Jun 2023 by BatuAgungVillasUbud, Hotel Management
Dear Mr/s ZoeySunniest greeting from Batu Agung Villas UbudWe are appreciate the time that you take a written up and share your reviews about your experience stay at Batu Agung Villas UbudThank you for your wonderful reviews about our facilities, cleanliness and services all the staff in the villa with very delighted smiles and hospitality to our beloved guest. We are pleased to learn in how much you enjoy staycation. We hope we could assist you once when you stay or booking again to our villa.Thank you for your wonderful reviews and experience stayThank youBest regardsBatu Agung Villas Ubud
