Ratings based on 62 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.8 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler from Dearborn Heights
Posted 25 Feb 2024
Terrible
by A verified traveler
Posted 29 Sep 2023 on Hotels
Comment from Hotel Management
29 Sep 2023 by george, Hotel Management
hi even it was short stay .but we can see you are very nice man and very nice to work with you please come again
by A verified traveler
Good Place to Stay
Posted 5 Sep 2023 on HotelsClean hotel, very nice management, good rates, and its a very short drive to everything that you will want to do in Tyre.
Comment from Hotel Management
5 Sep 2023 by Khodor , Hotel Management
Hi thanks for your opinion .you was very nice guest please visit again
by A verified traveler
A friendly place.
Posted 1 Sep 2023 on HotelsIt was an amazing stay👏 . The owner of the hotel look after his guest by himself.
Comment from Hotel Management
1 Sep 2023 by Hotel Management, Hotel Management
Hi Richard,Thank you so much for your kind review! It was a pleasure to have you stay at the hotel. We wish you safe travels on your journey and hope to see you again in the future if you return to Tyre!
by A verified traveler
Posted 30 Jul 2023
Great location, friendly stuff
Comment from Hotel Management
30 Jul 2023 by Hotel Management , Hotel Management
Thank you for your review! We appreciate the feedback and are glad you enjoyed your time at the Crown Royal Hotel! We wish you safe travels on your journey!
by A verified traveler
Posted 22 Jul 2023
The rooms are Good but the toilts need maintenance. You cannot find the staff at the reception all the time.
The owner is a very nice and friendly person.
Comment from Hotel Management
23 Jul 2023 by Hotel Management , Hotel Management
Thank you for your review, Charles. We apologize for the inconvenience and will work to fix this issue with the toilet.We are currently short staffed so there are times when reception is empty for a few minutes while they are helping other guests, or overnight, when the reception is closed. We are working on bringing in more help soon!We wish you safe travels on your trip!
by A verified traveler
Posted 7 Jun 2023
Great place! Highly recommended for visiting tyre.
Comment from Hotel Management
25 Jun 2023 by Hotel Management , Hotel Management
Thank you so much for your review! We are glad you enjoyed your stay with us!
by A verified traveler
Posted 12 Dec 2022
The owner is a con artist. He gave my expensive room away and was trying to give me a cheap room for the same price. The Hotel was in a horrible location. No hot water and electricity is turned off by 9 pm. Don’t be fooled it’s plain horrible.
Comment from Hotel Management
12 Dec 2022 by Hotel management , Hotel Management
Hi Gabi, We are sorry you are upset and felt the need to leave a bad review for our hotel. When making a reservation, we have multiple standard suite photos and many different types of those rooms. You did not special request the room with the specific photo/artwork mentioned you saw in a photo. When you came here, you said you did not want to stay and we offered a full refund with no fees. Later in the day you came back, stayed in the hotel overnight, and left without making an update to your reservation on Expedia. So we did offer you a room and you stayed here overnight.In a different review you left for us, you said that we did not have rooms available for you to stay in but now you are saying you did stay with us. We wish you well on your travels. Thank you, l
by A verified traveler
Posted 4 Dec 2022
Very nice place and the host is a very welcoming person, making all to make you feel at home.
Comment from Hotel Management
11 Dec 2022 by George , Hotel Management
You was very valuable guest , I wish we Servce you better next time please come back Thank you your opinion about us
by A verified traveler
Posted 12 Sep 2022
Definitely not recommend this hotel. If you wish to have a good stay, this is not thr righg hotel. No ac whatsoever
Comment from Hotel Management
7 Oct 2022 by Hotel Management , Hotel Management
Hi Waheed,We're sorry you felt the need to leave a negative review because we did not want to approve your last-minute cancellation. When we asked you why you didn't want to stay after requesting a refund, it was not a problem with the electricity but you wanted to go to Beirut for family reasons (stay with your mom) and this is why they could not issue you a refund as the window for cancellation is 24 hours prior to your stay.Limited electricity is currently an issue all over Lebanon, but we have generators working and power/electricity in our rooms. Many other people staying with us were happy with their stay and did not mention anything about electricity or A/C. With this and the 24-hour cancellation policy, we are unable to give a refund. We wish you safe travels!
