Ratings based on 988 Verified Reviews
3.3 Room cleanliness
3.5 Service & staff
3.6 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Nov 2024
Comment from Hotel Management
21 Nov 2024 by Manager, Hotel Management
Hello Jeanndery,We are moved to hear that you had a wonderful experience during your stay with us! If you have any further comments or suggestions, please do not hesitate to share them with us directly. We hope to welcome you back soon for another fantastic stay!
by A verified traveler
Posted 13 Nov 2024
If you stay more then one nite no maid service. Other then that parking was difficult but comfortable bed,relatively quite I give 3 outta 5..
Comment from Hotel Management
15 Nov 2024 by Manager, Hotel Management
Hello Duana, We appreciate your feedback on your recent stay, and are glad to hear you found our beds comfortable and the environment relatively quiet. We'll pass your comments regarding the maid service and parking onto our team for review. Thank you for choosing to stay with us, and we hope to welcome you back in the future.
by A verified traveler
Posted 13 Nov 2024
Roaches' issues and the room is smelly!
Comment from Hotel Management
15 Nov 2024 by Manager, Hotel Management
Hello Basel, Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.
by A verified traveler
Posted 9 Nov 2024
The TV wouldn't work coffee maker wouldn't work burned holes all in the covers roaches ask for assistance with the tv was told maintenence was coming never showed up
Comment from Hotel Management
10 Nov 2024 by Manager, Hotel Management
Hello Bonita,We regret to hear about the inconveniences you experienced during your stay. Your feedback is valuable to us, and we will address these issues with our team to ensure a better experience for future guests. Please feel free to contact our management team directly to discuss your concerns further.
by A verified traveler
Posted 6 Nov 2024
Only cool thing is there is a bar mixed crowd,
Motel I seen several bugs, homeless people hanging around the motel, blankets look very dirty I asked for non smoking and yet the quilt has numerous burn holes, When I first walked in the room there was still trash in the room and the bed didn't seem to be made correctly, the chair has numerous stains and burn holes also. Room has a nasty odor, only one washing machine which is typically where few homeless people could around.
Free breakfast ha, that's a joke cereal and few fruit that looked old. I didn't eat a thing after seeing all the roaches running around. Truth be told Im sure it even has bed bugs. Lady working days was super sweet, however there is two people working nights English is poor, and the guy has a very very bad attitude at all times. But hey, the bar is awesome next door blacks,white,Mexicans, several pool tables and a nice dance floor. Don't think it has anything to do with the motel though. It is so close almost could be connected together.
Comment from Hotel Management
7 Nov 2024 by Manager, Hotel Management
Hello Brannon, Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.
by A verified traveler
Posted 3 Nov 2024
The manager was having a conversation with worker completely inappropriate in front of me and another quest checking in! Keys didn't work staff very short was not told where room was located or best way to get there! Just bad all around lobby was hot and stunk so you didn't want to eat breakfast for sure.
Comment from Hotel Management
5 Nov 2024 by Manager, Hotel Management
Hello Mindy, We are sorry to hear about your experience. We take all feedback seriously and will address your concerns with the team. Your comfort and satisfaction are important to us, and we apologize for any inconvenience you encountered during your stay.
by A verified traveler from La Grande
Posted 3 Nov 2024
Not what expected
Comment from Hotel Management
5 Nov 2024 by Manager, Hotel Management
Hello Kelly, We appreciate your feedback and apologize that your experience did not meet your expectations. Your comments will certainly be shared with our team for further review and improvement. Should you wish to discuss your stay further, please feel free to reach out to our management.
by A verified traveler
Posted 3 Nov 2024
Biological stains on both beds, horrible smell of the whole complex and room, plaster with the dry blood on the wall in the restroom, hair on the toilet seat, i was there with the child and i was forced to check out because of mentioned health and safety issues, i asked for the refund but i was told that it will be declined because i filed a complaint more than 30min after my arrival. They shouldn’t be even on 1star hotel market
Comment from Hotel Management
5 Nov 2024 by Manager, Hotel Management
Hello Kamil, We apologize for any inconvenience you experienced during your stay. Our team takes all feedback seriously and will address the issues you mentioned to ensure a better experience for future guests. Your concerns have been noted and will be shared with the relevant departments for further review.
by A verified traveler
Posted 3 Nov 2024
The carpet desperately needs cleaning in the room we stayed in and the room had a very musky/moldy smell also the first room my adult children stayed in was literally right in front of the back door of the bar not to mention they had our grand children with them,then they were moved to another room and it had roaches and upon checking out we literally had to walk beside a group of people smoking Marijuana right in front my husband and i
Comment from Hotel Management
5 Nov 2024 by Manager, Hotel Management
Hello Shanna, We appreciate you giving your feedback about your recent experience in our hotel. I want to assure you that we act promptly to pest alerts with expert extermination services and treat to deter pests regularly scheduled basis. We respond to all claims of a pest issue with prompt and professional action and ask that you bring these issues to our attention in real-time so we can quickly investigate and address the situation. Thank you again for taking the time to share your experience and to bring this matter to our attention. On behalf of our entire staff thank you for staying with us and for rating your stay.
by A verified traveler
Posted 3 Nov 2024
So smelly! Horrible, bleck! But the bed was so comfy, I want one for myself. I hope they don’t have bedbugs, they do have roaches, little ones. Missing tile in the bathroom ceiling, filled up holes with foam. Wonder if the bugs did that. It was cheap. I mean like pre-Covid cheap. The pool looked nice from far away, I never saw it close up. Also someone was grilling, it smelled good. The inner rooms were better than usual sound-wise.The room looked somewhat worn out. The lobby looked ok, but smelled like mothballs. Whoever takes care of their lobby plants does a good job, they’re huge. I liked their assortment of things for sale.
Comment from Hotel Management
3 Nov 2024 by ROSE, Hotel Management
"Thank you for sharing your detailed feedback with us! We're glad to hear that you found the bed comfortable and enjoyed the selection of items available for purchase, as well as the plants in the lobby. We apologize for the issues you mentioned, and we take your comments seriously to ensure we address areas needing improvement. Our team is dedicated to maintaining a clean and welcoming environment, and your feedback helps us focus on areas where we can do better. We hope to have the opportunity to make your next stay even more comfortable. Safe travels!"
