Ratings based on 266 Verified Reviews
2.9 Room cleanliness
3.3 Service & staff
3.3 Room comfort
2.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Oct 2024
Comment from Hotel Management
22 Oct 2024 by Hotel Manager, Hotel Management
Dear Rodo,It is disappointing to see that your stay was not satisfactory at our hotel. It would have been better if you could have specifically mentioned the key areas that bothered you so that we would have focussed on improving that. Anyway, your feedback is important to us and you can contact us any time to inform your concerns. Guest feedback is important to us for improvement. Looking forward to seeing you again. Sincerely, Hotel Manager
by A verified traveler
Posted 6 Oct 2024
Comment from Hotel Management
7 Oct 2024 by Hotel Manager, Hotel Management
Dear Saudia,It is disappointing to see that your stay was not satisfactory at our hotel. It would have been better if you could have specifically mentioned the key areas that bothered you so that we would have focussed on improving that. Anyway, your feedback is important to us and you can contact us any time to inform your concerns. Guest feedback is important to us for improvement. Looking forward to seeing you again. Sincerely, Hotel Manager
by A verified traveler
Posted 6 Oct 2024
Comment from Hotel Management
7 Oct 2024 by Hotel Manager, Hotel Management
Dear The Kizzy,Thank you for taking the time to write a wonderful review. It is very rewarding to hear your perspective of our hotel and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. We look forward to serving you again and giving you another five-star experience.Sincerely, Hotel Manager
by A verified traveler
Posted 28 Sep 2024
Comment from Hotel Management
30 Sep 2024 by Hotel Manager, Hotel Management
Dear The Kizzy,It is disappointing to see that your stay was not satisfactory at our hotel. It would have been better if you could have specifically mentioned the key areas that bothered you so that we would have focussed on improving that. Anyway, your feedback is important to us and you can contact us any time to inform your concerns. Guest feedback is important to us for improvement. Looking forward to seeing you again. Sincerely, Hotel Manager
by A verified traveler
Posted 15 Sep 2024
Great
Comment from Hotel Management
16 Sep 2024 by Hotel Manager, Hotel Management
Dear The Kizzy,Thank you for your valuable feedback! We are so glad you had a wonderful experience with us. We certainly try our best to offer the best and most comfortable stay possible. We look forward to hosting you again for another peaceful stay very soon! Sincerely, Hotel Manager
by A verified traveler
Posted 12 Sep 2024
The whole environment was dirty they took a $25 dollar deposit to be refunded and never gave it back
Comment from Hotel Management
13 Sep 2024 by Hotel Manager, Hotel Management
Dear Ukiwe,We have noted your comments as mentioned for further review and investigation. Please allow us time to do the necessary verification of your claims. We are sorry for any inconvenience.Sincerely, Hotel Manager
by A verified traveler
Posted 2 Sep 2024
Comment from Hotel Management
2 Sep 2024 by Hotel Manager, Hotel Management
Dear Ashley,Thank you for your stay. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. We look forward to welcoming you again. Sincerely, Hotel Manager
by A verified traveler
Posted 1 Sep 2024
Has to be the absolute worst hotel stay. First get there and they try ti give me a different room than what i reserved. Then has me recheck in 3 times. 1st room I had literally had an entire wall of outlets that didnt work, nor did it have lights. Not to mention you walk into the room and its an absolute Sauna and 90 degrees in there. After further inspection there were quite literal roaches in out sink and bathtub, i went to left the sheets to check and found MORE ROACHES. I told them and had my room switched. MORE BUGS FOUND IN THE MORNING. Went down stairs the dirty hallway and frayed rug staircase to the breakfast and their breakfast was a JOKE. They had 2 micro muffins in plastic and two jars of cereal. Frosted flakes and raisen brand. And get this... there was a bug in the jar of frosted flakes. THAT was their breakfast. Not even milk or other drinks. I told the front desk and they LAUGHED. Honestly only part worth a damn was the nice maintenance man asking me if we need anything.
Comment from Hotel Management
2 Sep 2024 by Hotel Manager, Hotel Management
Dear Lawrence,We are deeply sorry to hear about your experience. This is far from the level of service and cleanliness we strive to provide. The issues you encountered, including the room conditions and breakfast, are unacceptable, and I understand your frustration. I’m glad the maintenance man was helpful, but we fell short in many areas. Your feedback is crucial, and I will ensure it’s shared with our team to address these problems immediately. Sincerely, Hotel Manager
by A verified traveler
Posted 14 Aug 2024 on Hotels
Comment from Hotel Management
16 Aug 2024 by Hotel Manager, Hotel Management
Dear Regina,Thank you for taking the time to write a wonderful review. It is very rewarding to hear your perspective of our hotel and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. We look forward to serving you again and giving you another 10-star experience. Sincerely, Hotel Manager
by A verified traveler
BUGGED OUT!
Posted 2 Aug 2024 on HotelsBugs bugs bugs run as fast as you can. Booked post tornado due to power outage at home, was to hot to sleep and this was only thing in town left available that night so figured it would do for night, I just want air and sleep. Woke up about 2 hours after arrived and opened my eyes to a bed bug walking across the pillow beside me. I flipped out straight out of bed I went took video to take downstairs cause at this point no way was I staying. Was after 2am when checked in and by then it was approaching 5am. So much for sleep. Showed guys at desk pictures and videos and they laughed and asked if was piece of paper because it was the white sheets but clearly see the black bug walking across them. Needless to say I paid for a room I refused to sleep in and was no problem with management it wasted my money or that they had bugs which tells me they already knew they were there. If you are into sleeping with unknown things all over you this is your place to stay but it wasn't my cup of tea!
Comment from Hotel Management
5 Aug 2024 by Hotel Manager, Hotel Management
Dear Guest,We are truly sorry to hear about your experience. It’s unacceptable that you encountered bed bugs and felt dismissed by our staff. Your health and comfort are our top priorities, and we take such matters very seriously. We apologize for the inconvenience and distress this caused. Your feedback will be shared with our management team to address these issues urgently. Sincerely, Hotel Manager
