Ratings based on 991 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Nov 2024
Good
Comment from Hotel Management
25 Nov 2024 by General Manager, Hotel Management
Dear Mirle,We're delighted you enjoyed your stay at Hilton Garden Inn Tyler, and we hope you'll come back.
by A verified traveler
Posted 21 Nov 2024
The hotel itself is showing its age but the staff was great and it was clean and in a good location.
Comment from Hotel Management
22 Nov 2024 by General Manager, Hotel Management
Dear Sharon, Thank you for your feedback. We apologize if our facilities did not meet your expectations, but we're delighted that you enjoyed our location, service, and amenities. We strive to create a welcoming and enjoyable experience for all our guests, and it's great that we succeeded with your stay. We look forward to welcoming you back to Hilton Garden Inn Tyler soon!
by A verified traveler
Posted 20 Nov 2024
by A verified traveler
Posted 19 Nov 2024
Nice, friendly and homey in the king family suite
Comment from Hotel Management
20 Nov 2024 by General Manager, Hotel Management
Dear Edward,We are so happy to know that you enjoyed everything about your time with us, from our wonderful accommodations to our friendly team members. It is our hope that you'll consider joining us again soon!
by A verified traveler
Posted 18 Nov 2024
The service was amazing. The lady working the evening I arrived was incredibly helpful and caring. It was such a long journey for me to get there and she was incredibly accomodating when I arrived. Thank you for your awesome staff and I will definitely return if I am in the area.
Comment from Hotel Management
19 Nov 2024 by General Manager, Hotel Management
Dear Alicia,Thank you for your wonderful feedback! We’re thrilled our team made your long journey worthwhile with their helpful and caring service. Your kind words mean a lot, and we look forward to welcoming you back to Hilton Garden Inn Tyler the next time you’re in our area!
by A verified traveler
Posted 16 Nov 2024
The vent fan in the bathroom didn’t work. We told the front desk & they said Hilton corporate decision was to disconnect them. Does that make any sense???? Also, only fake creamer available for coffee.
Comment from Hotel Management
18 Nov 2024 by General Manager, Hotel Management
Dear Kathleen,Thank you for choosing Hilton Garden Inn Tyler and sharing your valuable feedback. While we are sorry your experience wasn't quite perfect, we are happy you enjoyed a nice stay overall. Your comments will be shared with the team, and we look forward to welcoming you back and impressing you further.
by A verified traveler
Posted 16 Nov 2024
by A verified traveler
Posted 10 Nov 2024
The hotel was by everything and very convenient.
Comment from Hotel Management
12 Nov 2024 by General Manager, Hotel Management
Dear Lia,Thank you for sharing your thoughts. It’s great to hear that the hotel’s location made your stay more convenient and enjoyable. Being close to key attractions is something we aim for, and it’s wonderful that it suited your needs. We hope to welcome you back for another pleasant stay in the future at Hilton Garden Inn Tyler.
by A verified traveler
Posted 8 Nov 2024
Nice
Comment from Hotel Management
10 Nov 2024 by General Manager, Hotel Management
Dear Zixin,Thank you for staying with us and for your feedback. We're glad you had an excellent experience. We hope to welcome you back to Hilton Garden Inn Tyler soon for another great stay!
by A verified traveler
Posted 2 Nov 2024
Horrible check in! Send us to two wrong rooms that were occupied.
Comment from Hotel Management
3 Nov 2024 by General Manager, Hotel Management
Dear Elizabeth,While we thank you for being our guest and sharing your feedback, we sincerely apologize for the concerns you encountered at check-in. Please know this is not a common occurrence, but one we understand is frustrating. Your comments will be reviewed with the team to ensure we always offer our best. We hope the rest of your stay was wonderful, and we look forward to welcoming you back and impressing you with our improvements.
