Ratings based on 992 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Nov 2024
Great service from check in to check out! Room was more than adequate with 2 beds, small sofa, ottoman, chair, plenty of lighting in different areas, bench with storage. Ironing board, night light, blow dryer; refrigerator, coffeemaker
Comment from Hotel Management
21 Nov 2024 by M, Hotel Management
Dear Kathleen,Thank you for your wonderful feedback! We are thrilled to hear that you had a great experience from check-in to check-out and that your room exceeded your expectations. It’s fantastic to know you enjoyed the thoughtful design and amenities, including the comfortable seating options, lighting, and convenient features like the refrigerator, coffeemaker, and ironing board. Your satisfaction is our top priority, and it’s rewarding to know we could provide you with a pleasant and well-equipped stay. We look forward to welcoming you back for another exceptional visit in the future!Best Regards,Management Team
by A verified traveler
Posted 18 Nov 2024
Liked the large room. The lobby was not good.
Comment from Hotel Management
21 Nov 2024 by M, Hotel Management
Dear Fred,Thank you for sharing your feedback with us. We’re delighted to hear that you enjoyed the spaciousness of your room and found it to your liking. We appreciate your candid comment regarding the lobby. We strive to provide a welcoming and pleasant experience in all areas of our property, and your input helps us identify areas where we can improve. Please rest assured that we will review this matter to enhance our guest experience. We hope to have the opportunity to welcome you back and provide an even better overall experience in the future.Best Regards,Management Team
by A verified traveler
Posted 15 Nov 2024
Comment from Hotel Management
15 Nov 2024 by M, Hotel Management
Dear Hisham,Thank you for your time and valuable review of your recent stay with us. We are thrilled and truly appreciate your support and trust. Your review motivates us and serves as a constant reminder of why we love what we do. We will continue to provide exceptional experiences to make every stay with us remarkable. We look forward to being your preferred choice for your stay in the future.Best Regards,Management Team
by A verified traveler
Posted 10 Nov 2024
The room smelled bad
Comment from Hotel Management
15 Nov 2024 by M, Hotel Management
Dear Hector,Thank you for sharing your feedback with us. We sincerely apologize for the unpleasant odor you experienced in your room. This is certainly not the standard we aim for, and we will be addressing this with our housekeeping and maintenance teams to ensure that all rooms are properly cleaned and maintained. We appreciate you bringing this to our attention, and we hope you will consider staying with us again in the future for a more comfortable experience.Best Regards,Management Team
by A verified traveler from Conroe
Posted 10 Nov 2024
Empty condom wrappers in the folds of the hide-a-bed and a persistent musty smell in the bathroom. Enough said.
Comment from Hotel Management
15 Nov 2024 by M, Hotel Management
Dear Andrew,Thank you for bringing this to our attention. We are deeply sorry to hear about the issues you encountered during your stay, including the cleanliness concerns and the musty smell in the bathroom. This is not the standard we aim to provide, and we understand how disturbing this must have been for you. We take matters of cleanliness and guest comfort very seriously, and we will be investigating these issues immediately with our housekeeping team to ensure that they are addressed properly. We sincerely apologize for the inconvenience this caused and can assure you that steps will be taken to prevent this from happening again. We greatly appreciate your feedback, and we hope you’ll consider giving us another chance in the future to provide you with a much better experience.Best Regards,Management Team
by A verified traveler from HOT SPRINGS VILLAGE
Posted 8 Nov 2024
Comment from Hotel Management
15 Nov 2024 by M, Hotel Management
Dear Pamela,Thank you so much for your exceptional rating. We are glad we could win your trust and provide you with the best. It is pleasing to know that our efforts to maintain a clean and welcoming environment were noticeable during your stay. We enjoyed catering to your needs as much as you enjoyed and hope to enhance this experience further. We are indeed looking forward to your next visit. See you soon!Best Regards,Management Team
by A verified traveler
Posted 8 Nov 2024
awesome
Comment from Hotel Management
15 Nov 2024 by M, Hotel Management
Dear Zixin,Thank you so much for your exceptional rating. We are glad we could win your trust and provide you with the best. It is pleasing to know that our efforts to maintain a clean and welcoming environment were noticeable during your stay. We enjoyed catering to your needs as much as you enjoyed and hope to enhance this experience further. We are indeed looking forward to your next visit. See you soon!Best Regards,Management Team
by A verified traveler from Lafayette
Posted 31 Oct 2024
Nice stay - will be returning.
Comment from Hotel Management
7 Nov 2024 by M, Hotel Management
Dear Abigail,Thank you for choosing to stay with us! We're delighted you had a nice stay and look forward to welcoming you back on your next visit.Best Regards,Management Team
by A verified traveler
Posted 26 Oct 2024
Comment from Hotel Management
31 Oct 2024 by M, Hotel Management
Dear Lane,Thank you for your feedback and for choosing to stay with us. We're glad to hear your experience was positive overall. If there are any specific areas where you feel we could improve and earn a higher rating next time, we'd greatly appreciate your insights. Your feedback helps us to continually enhance our services for all our guests. We hope to have the opportunity to welcome you back for an even better experience in the future.Sincerely,Management Team
by A verified traveler from Natchitoches
Posted 19 Oct 2024
Would stay there again very kind & accommodating
Comment from Hotel Management
24 Oct 2024 by M, Hotel Management
Dear Kane,Thank you for your kind feedback! We're thrilled to hear that you found our staff accommodating and that you would stay with us again. We look forward to welcoming you back soon!Best Regards,Management Team
