Ratings based on 994 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 12 Dec 2024
The first stay, the room was very clean, staff was very helpful. The bed however was horrible. It felt like we were sleeping on a board with a sheet on it. We went ahead and stayed again. This second stay, the room bathroom shower was not clean. Mold on the tiles. Again the bed was hard and horrible. Looking for another hotel for our next trip.
Comment from Hotel Management
17 Dec 2024 by M, Hotel Management
Dear Deborah,Thank you for taking the time to share your feedback. We’re pleased to hear that you found the staff helpful and the room clean during your first stay. However, we sincerely apologize for the issues you encountered during your second visit, particularly with the cleanliness of the bathroom and the discomfort of the bed. We understand how important a comfortable bed and a clean bathroom are for a positive stay, and we deeply regret that we fell short in these areas. Please know that we are addressing the concerns you raised with our housekeeping team to ensure that the cleanliness standards in our bathrooms are met, and we are also reviewing the condition of the mattresses to improve guest comfort. We truly appreciate your feedback and hope that you’ll consider giving us another opportunity to provide a better experience in the future.Best Regards,Management Team
by A verified traveler
Posted 6 Dec 2024
The rooms are very nice but the breakfast is terrible. Plan to eat elsewhere.
Comment from Hotel Management
10 Dec 2024 by M, Hotel Management
Dear Jonathan,Thank you for sharing your feedback. We’re glad to hear that you found our rooms very nice and comfortable. However, we’re truly sorry to learn that our breakfast did not meet your expectations. Your comments are important to us, and we will share them with our team to explore ways to improve our offerings. We appreciate you taking the time to share your experience and hope to welcome you back in the future for another stay.Best Regards,Management Team
by A verified traveler
Posted 5 Dec 2024
Great customer service... Please steam vacuum carpets.
Comment from Hotel Management
5 Dec 2024 by M, Hotel Management
Dear Yolanda,Thank you for your kind words about our customer service! We truly value your feedback and will pass along your suggestion to steam vacuum the carpets to ensure an even better experience for our guests. We hope to welcome you back soon!Best Regards,Management Team
by A verified traveler
Posted 4 Dec 2024
I try to stay here every time I visit East Texas/Tyler. Great location and the room was nice. Love the handicap room also.
Comment from Hotel Management
5 Dec 2024 by M, Hotel Management
Dear Cassandra,Thank you for being a loyal guest! We're delighted to hear you enjoy staying with us and appreciate the great location and comfortable room, especially the accessible accommodations. It's always a pleasure to have you, and we look forward to welcoming you back on your next visit. Safe travels!Best Regards,Management Team
by A verified traveler from Dallas
Posted 2 Dec 2024
The property was clean and the staff was courteous
Comment from Hotel Management
5 Dec 2024 by M, Hotel Management
Dear Dwayne,Thank you for your positive feedback! We're glad to hear you found the property clean and the staff courteous. Your kind words motivate us to continue providing excellent service. We look forward to welcoming you back on your next visit!Best Regards,Management Team
by A verified traveler
Posted 19 Nov 2024
Great service from check in to check out! Room was more than adequate with 2 beds, small sofa, ottoman, chair, plenty of lighting in different areas, bench with storage. Ironing board, night light, blow dryer; refrigerator, coffeemaker
Comment from Hotel Management
21 Nov 2024 by M, Hotel Management
Dear Kathleen,Thank you for your wonderful feedback! We are thrilled to hear that you had a great experience from check-in to check-out and that your room exceeded your expectations. It’s fantastic to know you enjoyed the thoughtful design and amenities, including the comfortable seating options, lighting, and convenient features like the refrigerator, coffeemaker, and ironing board. Your satisfaction is our top priority, and it’s rewarding to know we could provide you with a pleasant and well-equipped stay. We look forward to welcoming you back for another exceptional visit in the future!Best Regards,Management Team
by A verified traveler
Posted 18 Nov 2024
Liked the large room. The lobby was not good.
Comment from Hotel Management
21 Nov 2024 by M, Hotel Management
Dear Fred,Thank you for sharing your feedback with us. We’re delighted to hear that you enjoyed the spaciousness of your room and found it to your liking. We appreciate your candid comment regarding the lobby. We strive to provide a welcoming and pleasant experience in all areas of our property, and your input helps us identify areas where we can improve. Please rest assured that we will review this matter to enhance our guest experience. We hope to have the opportunity to welcome you back and provide an even better overall experience in the future.Best Regards,Management Team
by A verified traveler
Posted 15 Nov 2024
Comment from Hotel Management
15 Nov 2024 by M, Hotel Management
Dear Hisham,Thank you for your time and valuable review of your recent stay with us. We are thrilled and truly appreciate your support and trust. Your review motivates us and serves as a constant reminder of why we love what we do. We will continue to provide exceptional experiences to make every stay with us remarkable. We look forward to being your preferred choice for your stay in the future.Best Regards,Management Team
by A verified traveler
Posted 10 Nov 2024
The room smelled bad
Comment from Hotel Management
15 Nov 2024 by M, Hotel Management
Dear Hector,Thank you for sharing your feedback with us. We sincerely apologize for the unpleasant odor you experienced in your room. This is certainly not the standard we aim for, and we will be addressing this with our housekeeping and maintenance teams to ensure that all rooms are properly cleaned and maintained. We appreciate you bringing this to our attention, and we hope you will consider staying with us again in the future for a more comfortable experience.Best Regards,Management Team
by A verified traveler from Conroe
Posted 10 Nov 2024
Empty condom wrappers in the folds of the hide-a-bed and a persistent musty smell in the bathroom. Enough said.
Comment from Hotel Management
15 Nov 2024 by M, Hotel Management
Dear Andrew,Thank you for bringing this to our attention. We are deeply sorry to hear about the issues you encountered during your stay, including the cleanliness concerns and the musty smell in the bathroom. This is not the standard we aim to provide, and we understand how disturbing this must have been for you. We take matters of cleanliness and guest comfort very seriously, and we will be investigating these issues immediately with our housekeeping team to ensure that they are addressed properly. We sincerely apologize for the inconvenience this caused and can assure you that steps will be taken to prevent this from happening again. We greatly appreciate your feedback, and we hope you’ll consider giving us another chance in the future to provide you with a much better experience.Best Regards,Management Team
