Ratings based on 978 Verified Reviews
3.5 Room cleanliness
4.0 Service & staff
3.6 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Jan 2025
by A verified traveler
Posted 2 Jan 2025
Average
Comment from Hotel Management
3 Jan 2025 by Manager, Hotel Management
Hello Niza,We value your feedback and regret to learn of your average experience. Our team is constantly working to provide excellent service to all our guests. Your comments will be shared with the relevant departments for further improvement. Thank you for taking the time to share your thoughts with us, as it helps us enhance our guests' future stays.
by A verified traveler
Posted 29 Dec 2024
I paid extra for a room with a jacuzzi bathtub, and it did not work. There was no hot water in the tub no matter how long I ran it. I advised the front desk and was told I would receive a partial credit for this, since the room cost extra for an amenity I could not use, and I was not credited anything.
Comment from Hotel Management
30 Dec 2024 by Manager, Hotel Management
Hello Molly, We apologize for the inconvenience you experienced with the jacuzzi bathtub during your stay. Your feedback is valuable to us, and we have shared your comments with the team for improvement. We recommend reaching out to our management team directly for further assistance with the credit you were promised. Thank you for bringing this to our attention, and we hope to welcome you back for a better experience in the future.
by A verified traveler
Posted 15 Dec 2024
Comment from Hotel Management
17 Dec 2024 by Manager, Hotel Management
Hello Alex, We're sorry to hear that you didn't fully enjoy your stay with us. Please feel free to contact us directly with any specific feedback you may have so we can address your concerns and improve our services for future guests.
by A verified traveler
Posted 5 Dec 2024
About what one would expect.
Comment from Hotel Management
7 Dec 2024 by Manager, Hotel Management
Hello Oliver,Thank you for sharing your feedback with us. We appreciate your comments and will use them to improve our services. If there is anything else we can assist you with, please don't hesitate to contact us.
by A verified traveler
Posted 30 Nov 2024
Pictures are not what it looks like! Very dirty room (my sink had throw up in it and bath tub had mold).
Comment from Hotel Management
3 Dec 2024 by Manager, Hotel Management
Hello Yarenni, We regret to hear about your experience. Please know that we take cleanliness seriously and address any issues promptly. Your feedback will be shared with the team for improvements. We hope you will consider staying with us again in the future for a better experience.
by A verified traveler
Posted 30 Nov 2024
Comment from Hotel Management
1 Dec 2024 by Manager, Hotel Management
Hello Melissa,We appreciate you choosing our hotel for your stay and are delighted to hear that you had a wonderful experience with us. We look forward to welcoming you back soon for another fantastic stay!
by A verified traveler from Alexandria
Posted 29 Nov 2024
Ice maker was broken and the pool area looked like a disaster. The place was not fully booked and even though I asked for a first floor room they gave me a second floor room. The rooms are dated and clearly the place hasn't been renovated in 30 years.
Comment from Hotel Management
29 Nov 2024 by Manager, Hotel Management
Hello Patricia,We regret to hear about the inconvenience you experienced during your stay. Guest feedback is valuable, and we appreciate you bringing these matters to our attention. We encourage you to reach out to management directly to discuss your concerns further. Thank you for sharing your thoughts with us.
by A verified traveler
Posted 28 Nov 2024
Comment from Hotel Management
29 Nov 2024 by Manager, Hotel Management
Hello Patricia, Thank you for taking the time to complete our survey! We want you to know that your feedback and rating of our hotel is of utmost importance to us. We would appreciate it if you could kindly reach out to us directly with any specific feedback you may have, so that we may address your concerns accordingly. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!
by A verified traveler
Posted 27 Nov 2024
Roaches
Comment from Hotel Management
29 Nov 2024 by Manager, Hotel Management
Hello Erica, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience even with limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.
