Ratings based on 635 Verified Reviews
4.6 Room cleanliness
4.3 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Nov 2024
It was recently refurbished (furniture) so very nice.
Comment from Hotel Management
3 Nov 2024 by Oaks Santai Resort, Hotel Management
Hi Emma,We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Best regards,Guest RelationsOaks Santai Resort
by A verified traveler
Posted 25 Aug 2024
The apartment style was great and there was a small BBQ on the balcony. Will definitely come back again.
Comment from Hotel Management
2 Sep 2024 by Oaks Casuarina Santai Resort, Hotel Management
Dear Alyssa,Thank you for choosing our Oaks Casuarina Santai Resort, and for sharing with us your lovely feedback. We are delighted to learn that our hospitality and service exceeded your expectations, and to know that our team had the opportunity to craft unforgettable memories with and for you.We are looking forward to welcoming you back in our beautiful Hotel!Sincerely,Guest relations Oaks Casuarina Santai Resort
by A verified traveler
Posted 26 Jul 2024 on Hotels
Had a wonderful stay. Great location. Room was fabulous with spa bath ( necessary after doing Northern Rivers Rail Trail); balcony with BBQ ; good kitchenette & very comfortable bed.
by A verified traveler
Posted 9 Jul 2024 on Wotif
Comment from Hotel Management
16 Jul 2024 by Guest Relations, Hotel Management
Dear Donna, Thank you for your positive review, we look forward to welcoming you back at our hotel soon. Kind regards, Guest RelationsOaks Casuarina Santai Resort
by A verified traveler
Posted 30 Jun 2024 on Hotels
Comment from Hotel Management
7 Jul 2024 by Guest Relations - Oaks Casuarina Santai Resort, Hotel Management
Dear Keiko,Thank you for taking the time to review your stay with us.We are saddened to hear that your stay did not live up to your expectations. We hope to have an opportunity to welcome you back and improve on your experience.Kind regards,Guest RelationsOaks Casuarina Santai Resort
by A verified traveler
Posted 22 Jun 2024 on Lastminute
Absolutely best stay very clean and comfortable spa was amazing i love everything about it.
Comment from Hotel Management
29 Jun 2024 by Guest Relations, Hotel Management
Thank you for taking the time to review your recent stay.We appreciate your feedback and are delighted to see you enjoyed your stay.We look forward to seeing you again.Kind regards
by A verified traveler
Posted 8 Jun 2024 on Hotels
Comment from Hotel Management
29 Jun 2024 by Guest Relations, Hotel Management
Thank you for taking the time to review your recent stay.We look forward to seeing you again.Kind regards
by A verified traveler
Posted 30 May 2024
Beautiful location and lovely spacious rooms.
Comment from Hotel Management
30 May 2024 by Guest Relations, Hotel Management
Dear Marni,Thank you for your review.We are delighted to hear that you enjoyed your stay and hope to welcome you again soon.Kind regards
by A verified traveler
Posted 30 May 2024 on Wotif
The management and staff are always very accommodating. The rooms are excellent value for money and always presented well.
Comment from Hotel Management
30 May 2024 by Guest Relations, Hotel Management
Dear PaulThank you for your review.We are delighted to hear that you enjoyed your stay and hope to welcome you again soon.Kind regards
by A verified traveler
Posted 28 Apr 2024 on Wotif
Comment from Hotel Management
30 Apr 2024 by Guest Relations - Oaks Casuarina Santai Resort, Hotel Management
Dear Joe,Thank you for taking the time to review your stay with us.We appreciate your positive rating and hope to welcome you back soon.Kind regards,Guest Relations
