Ratings based on 966 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 31 Oct 2024
Room 145 had luke warm water ONLY in the kitchen sink and the bathroom basin, disappointing and somewhat inconvenient. The door to the balcony was difficult to open as the lock clip spring was either broken or had lost tension. Comments intended so these issues are addressed and future guests do not face said issues. Nothing major. Thanks
Comment from Hotel Management
1 Nov 2024 by Natasha, Hotel Management
Hi Stephen,Thank you for bringing these issues to our attention, our team will attend the room and rectify the areas of concern. We hope to have you stay again.
by A verified traveler
Posted 24 Oct 2024
Awesome sauna, pools,etc dining options great
Comment from Hotel Management
29 Oct 2024 by Natasha, Hotel Management
Thank you for your 5* rating, It is great to hear you enjoyed our hotel facilities and local dining options
by A verified traveler
Posted 10 Oct 2024
Was a average place to stay but far away from other things
Comment from Hotel Management
11 Oct 2024 by Natasha, Hotel Management
Thank you for rating your stay, Im sorry to hear our property did not meet your expectations, We hope to have the opportunity to serve you better in the future
by A verified traveler
Posted 10 Oct 2024
Had to place a towel across the bottom of the entry door to stop the wind whistling through it.
Quite a racket.
Comment from Hotel Management
11 Oct 2024 by Natasha, Hotel Management
Thank you for reviewing your stay, October is our windy month and I agree it can be loud at times, hopefully we can welcome you on a different time of year in the future
by A verified traveler
Posted 7 Oct 2024
I was absolutely delighted to stay here, even for a short time. Room was never too hot or too cold, bed was comfy and bathroom along with the shower was great.
Minor leakage from the shower head but aside from that everything was great. The kind lady who greeted me when checking in was also very friendly and helpful.
Another minor inconvenience would be transport, getting to Surfers Paradise if taking public transport results in a 1hr- 1hr 20min ride, or a measly $55-$70 uber ride for 45min - 1hr. (I estimate because the rates change due to Tweed Heads being a high demand area).
Overall, for first timers who don’t want to go to the heart of surfers paradise, this resort is good for a little quiet time.
Comment from Hotel Management
11 Oct 2024 by Natasha, Hotel Management
Thank you for your wonderful review and sharing details of your stay. we look forward to welcoming you again
by A verified traveler
Posted 7 Oct 2024
Was checked in to a disabled room
Comment from Hotel Management
11 Oct 2024 by Natasha, Hotel Management
Thank you for rating your stay, we have 6 easy access room and on occasions when the hotel is at high occupancy able body guests are allocated these rooms, I'm sorry to hear that this impacted your stay.
by A verified traveler
Posted 5 Oct 2024
Perfect when attending event at Twin Towns
Comment from Hotel Management
11 Oct 2024 by Natasha, Hotel Management
Its always a pleasure to receive positive feedback
by A verified traveler
Posted 2 Oct 2024
The building and facilities and staff were great, The unit size and outlook was fantastic however was in need of repair in some areas. Many of the kitchen items were missing which was frustrating for a three bedroom apartment. It seemed like they had thought of everything when first setting up the apartment however as things have broken or gone missing they have failed to replace them and this would be my feedback to improve for next time. Overall it was a great stay.
Comment from Hotel Management
11 Oct 2024 by Natasha, Hotel Management
Thank you for providing feedback on your stay, We will investigate the issues you have raised and work to rectify them. We hope to have the opportunity to welcome you back again
by A verified traveler
Posted 2 Oct 2024
Comment from Hotel Management
11 Oct 2024 by Natasha, Hotel Management
Thank you for your 5* review, We wish to welcome you on a future visit to coolangatta
by A verified traveler
Posted 23 Sep 2024
My husband and I stayed for 2 nights, had a show booked on the Saturday at twin towns rsl. It was so convenient they had a walkway that took you straight to the club. Everything you need is in the area. Great stay we will definitely be back
Comment from Hotel Management
30 Sep 2024 by The Reception Team, Hotel Management
Hello Christene, That sounds like a wonderful getaway! Having that direct walkway to the club must have made things so convenient, especially with the show you had planned. It’s great to hear that everything you needed was within reach. I’m glad you had a fantastic stay, and it sounds like you’ll have more great experiences when you return! Kind regards,
