Ratings based on 25 Verified Reviews
3.6 Room cleanliness
3.6 Service & staff
3.5 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
Recommended
for Getaway With Friendsby A verified traveler
Disappointed stay for a 4 Star rated hotel
Posted 3 Apr 2018 on HotelsThe hotel was old, given a damaged wire hair dryer, when plug in whole room black out, called the front office and maintenance takes 10 minutes before they come to your room to fix it. I stayed there for 4 nights and they never change the bed sheets, pillow case and it stinks, always need to put a towel over my pillow case. Never vacuum or mop the floor. Most of the staffs don't speak English and we have communication problem. Breakfast was good. Service staffs at breakfast, front office an security were helpful.
by A verified traveler from delawate
Posted 18 Dec 2017
Just ok. It looks better online than in person. Manager was not helpful. On major street.
Recommended
for Everyoneby A verified traveler
Hotel in good location. Closed to all entertainmen
Posted 23 Apr 2017Friendly staff, bathroom have a bit problems with water over floor, bed and pillows had bad smells that you need to asked for replacement with new. Good food, if you expect staying in three star hotel then it's good one.
by Lorraine
Pleasant hotel in good location
Posted 18 Mar 2017 on HotelsPleasant hotel in a good location, a short walk to the beach which we had to ourselves. Room was large and so very spacious. It appears to be the best hotel in Tuy Hoa, which is not used to seeing foreign tourists (which is how they refer to westerners). It's a great place getting away from the hustle and bustle of some of the bigger places in Vietnam. Only gripe is that the hotel shows pictures of sunbeds by the pool and there aren't any. Only hard chairs. Price was good for this standard of hotel.
Recommended
for Everyoneby A verified traveler
Vacation
Posted 8 Feb 2017Convenient at the city center, eassy to go around.
by A verified traveler
Kaya Hotel. Needs some staff training
Posted 13 Oct 2016 on HotelsI didn't know what to expect at Kaya Hotel. I arrive daily early and was told they were full and the room wasn't ready. The hotel was not full, in fact when I did check in, I never saw another person on my floor. No problem, they looked after my luggage for me. The staff were friendly. But what seems to be the problem here, is a severe lack of staff training. I dined in all 3 areas that sell food. I have dined in all of them several times before with no problem. This time was a little different. The top restaurant on the 15th floor had great tasting food and great service. Their staff were very friendly and the food peortions were big. Well done. I had breakfast on the ground floor. Breakfast was ok. I had cereal and scrambled eggs and a juice. These were all good. But there was only green tea. Please supply black tea (liptons or the like). I tried the sausages. They were not nice, so didn't eat any more than 1 bite. Again, the staff were friendly and nice, but a bit of staff training, to show them what a bowl is, would help. I asked for one for my corn flakes and was handed a coffee mug. But the pool bar was where the problems were for this hotel. I was handed a menu by one of the staff (male) and I pointed to a vanilla ice cream milkshake and told him the name in Vietnamese. He bought me 2 scoops of ice cream. I said no and asked for the menu. A great girl brought it out to me and I showed what I had ordered. The fries with cheese I ordered was a very small serving too.
by A verified traveler
Manager he should be replaced
Posted 16 Aug 2016I was told that I had to leave today when I went to front desk with my luggage all packed they told me I had 1 more day after I packed all my things in my luggage manager made mistakes and no compansation for all my trouble I had to go thru packing and unpacking
Recommended
for Everyoneby A verified traveler
Great Experience
Posted 17 Jul 2016
Pros: Love the breakfast buffet selection. Room is spacious. The Japanese style tea area is a nice touch. We love it.
Definitely recommend this hotel.
Cons: The shower drain couldn't evacuate the water fast enough and water ended on the bathroom floor.
It was an overall great experience. Location is convenient.
by Robert from Boston, MA USA
Great Staff with good food
Posted 6 Feb 2016 on HotelsIt was very good but beds were hard but to be expected in Vietnam. I am not sure it is worth a 4 star rating but very nice anyway.
by The doanh from Sydney
Terrible 4 stars hotel
Posted 23 Jan 2016 on HotelsThe hotel is more like a two stars than a 4 stars. One thing which I found very disturbing was people are allowed to smoke in the eating area.many Flies were seen flying and landing on food . We had two rooms and there were problems with the bath rooms in both. One was fixed, but the other could not be fixed , water was leaking out on the floor every time we had a shower, which was dangerous. I can point out many other things are wrong with this hotel but I don't think management would care to take action by the look of it.
