Ratings based on 1,000 Verified Reviews
3.0 Room cleanliness
3.5 Service & staff
2.9 Room comfort
2.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 7 Aug 2024
Still haven’t received deposit back
Comment from Hotel Management
9 Aug 2024 by Customer Service, Hotel Management
Kiara, thank you for providing your feedback. It appears you are experiencing an issue, and we apologize for the inconvenience faced. Please contact the hotel directly to resolve any outstanding matters. We look forward to hearing from you soon.
by A verified traveler from Palmdale
Posted 5 Aug 2024
Convenient dinning. Staff was a bit inflexible as to
checking out --just absolutely check out at 11 a.m. without asking why a few more minutes is needed--especially after staying in the property as a guest for seven days!
Comment from Hotel Management
6 Aug 2024 by Customer Service, Hotel Management
Lenton,Thank you for your feedback. The team values all guest comments and is committed to providing an excellent experience. They will ensure to be more attentive in the future to guest requests. It's great to know that you found the dining convenient. Thank you for staying with us at Key Inn And Suites Tustin. They're looking forward to your next visit.
by A verified traveler
Posted 3 Aug 2024
Too match dirty
Comment from Hotel Management
4 Aug 2024 by Customer Service, Hotel Management
Bachera, thank you for your feedback. Cleanliness is taken seriously, and the team is addressing your concern. Your input helps us improve.
by A verified traveler
Posted 2 Aug 2024
The rooms are not clean enough. The electric plugs and appliances were sub par. But the biggest issue with our room was finding small cockroaches around the tv and sink area.
Comment from Hotel Management
4 Aug 2024 by Customer Service, Hotel Management
Saurav, thank you for sharing your feedback. Guest satisfaction is taken very seriously. Each concern you mentioned will be carefully looked into. Our team works hard to address any issues to ensure a better experience for all our guests.Best regards,The Management Team
by A verified traveler
Posted 31 Jul 2024
Comment from Hotel Management
21 Aug 2024 by Customer Service, Hotel Management
Marissa, it’s wonderful to hear you had a great experience at Key Inn And Suites Tustin. We hope to welcome you again soon!
by A verified traveler
Posted 28 Jul 2024 on Hotels
Comment from Hotel Management
29 Jul 2024 by Customer Service, Hotel Management
Walter, thank you for staying with us at Key Inn And Suites Tustin. We're pleased you had an enjoyable experience. We hope to welcome you back soon!
by A verified traveler
Posted 28 Jul 2024
We had a good time.
Comment from Hotel Management
28 Jul 2024 by Customer Service, Hotel Management
Fabian, thank you for staying with us at Key Inn And Suites Tustin. We're glad you had a good time. We look forward to your next visit!
by A verified traveler
Posted 27 Jul 2024 on Hotels
Comment from Hotel Management
28 Jul 2024 by Customer Service, Hotel Management
Shawn, thank you for staying with us at Key Inn And Suites Tustin. We're thrilled you had a pleasant stay and hope to welcome you back soon.
by A verified traveler
Posted 26 Jul 2024
Comment from Hotel Management
17 Aug 2024 by Customer Service, Hotel Management
Sherman, thank you for staying with us at Key Inn And Suites Tustin. We're glad to see that you had a pleasant experience. We hope to welcome you back soon!
by A verified traveler
Posted 24 Jul 2024
Comment from Hotel Management
15 Aug 2024 by Customer Service, Hotel Management
Cody, thank you for choosing Key Inn And Suites Tustin. It's wonderful to hear you had a positive experience with us. We hope to welcome you back soon!
