Ratings based on 524 Verified Reviews
4.0 Room cleanliness
4.3 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Oct 2024
by A verified traveler
Posted 30 Sep 2024
Property was great and convenient..staff was amazing
by A verified traveler
Posted 29 Sep 2024
Meh
by A verified traveler
Posted 28 Sep 2024
by A verified traveler from Coquitlam
Posted 28 Sep 2024
This is the third time I've stayed at this SureStay, and first time I've encountered any major issue. First of all, I'd say if you are on a budget and want a comfortable place this should be one to consider. However, my main issue was that they did not take security serious. I was there 5 days, usually ask for cleaning services every second day. Well, they came and cleaned my room after the 2nd night, but left my door unlocked. I don't know if mgmt has instructed cleaning staff on what to do when their keys cannot lock a door, but when I went up to my room after the cleaning the staff had gone but my door was unlocked. When he came back I showed him this, and he showed me that his key was malfunctioning. My polite response was that he should have gotten help immediately and returned to lock it. After that, I turned down every other cleaning request. In the process I also discovered that the room telephone didn't work. We all sign a disclosure of how items left in the room are left at the owner's risk, but that doesn't hold water if even the room cannot be secured. Nothing was stolen thankfully. Also, the breakfast is tepid. Both times I tried it the eggs, potatoes and sausage were not warm. Staff are pleasant, but the young woman I told my concern to didn't really seem to interested. Please do better.
by A verified traveler
Posted 26 Sep 2024
This was the best hotel I stayed at on my road trip between Boston and Houston. And it was one of the most affordable. The staff was absolutely stellar and put a smile on our face. The lobby is gorgeous and I was taking pictures of the murals etc. like a tourist. The hot breakfast was delicious; omelets and sausage and gravy! Amazing chandelier and flowers in the dining area. The gazebo has an outdoor sink and grille, and beautiful outdoor lighting. The furniture in the rooms is modern and I want every piece for my apartment lol, complete with a cool sliding barn door. Hands down best hotel I've stayed in for this price; you will feel like you're at a 5 star hotel.
by A verified traveler
Posted 16 Sep 2024
Excellent price and room for one night. Thanks for helping on my first visit to Alabama!
by A verified traveler
Posted 10 Sep 2024
Traveled all day went to football game got soaked from rain checked in at 11 pm exhausted cold wet looking forward to hot shower. Shower was dirty wouldn’t drain properly brown dingy water coming up from drain. My 2?daughters bed was made up dirty hair stains and a dirty dock was in bed they were completely grossed out and slept w me and my husband in a double bed we couldn’t wait to get out of there checked out at 645 am without showers
$300 terrible
by A verified traveler
Posted 8 Sep 2024
by A verified traveler
Posted 3 Sep 2024
When we went to check in the staff would not get off the phone. Took almost ten minutes before she would talk to us. The pictures are very deceiving. The check in and dining area are nice. The room is not. The bathtub/shower was nasty. The mattress was awful. It was a very old spring mattress on a metal box. The room had a smell to it. The couch sunk in when you set on it. The toilet seat wouldnt stay up when you use it. We will not be staying here again.
