Ratings based on 973 Verified Reviews
2.1 Room cleanliness
2.8 Service & staff
2.4 Room comfort
1.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 Jun 2024
Half of the property was in a fire- has not been touched. Room was clean.
Comment from Hotel Management
28 Jun 2024 by Manager, Hotel Management
Hello Dawn,We are pleased to hear that you found your room clean during your stay. We regret any inconvenience caused by the fire incident on the property. Your feedback is important to us, and we will continue to strive for the satisfaction of all our guests.
by A verified traveler
Posted 27 Jun 2024
The staff was very friendly and helpful. The breakfast was fabulous. The building is a bit rundown and in need of a little TLC: new carpets, a coat of paint and replacement of some of the doors could do wonders for the place. The spare pillow in the closet was in poor condition, the staff was very apologetic and rectified the situation immediately. The close proximity to the airport was perfect for our 11pm arrival!
Comment from Hotel Management
27 Jun 2024 by j, Hotel Management
Thank you for staying with us and your feedback. Have a nice trip.
by A verified traveler
Posted 27 Jun 2024
The hotel is too old and not in good shape.
Comment from Hotel Management
27 Jun 2024 by j, Hotel Management
I am sorry that hotel did not meet your expectations and your feedback helps us to improve the hotel.
by A verified traveler
Posted 25 Jun 2024
The property is old, dirty and needs a lot of work. Staff was nice but the property needs an overhaul. We had to change rooms toilet was plugged and dirty. No elevator and we were out on 3rd floor. Staff brought suitcases up but we had to bring down. The property is run down.
Comment from Hotel Management
26 Jun 2024 by J, Hotel Management
I am sorry that hotel did not meet your expectations and your feedback helps us to improve the hotel.
by A verified traveler
Posted 25 Jun 2024
Comment from Hotel Management
26 Jun 2024 by J, Hotel Management
Thank you for staying with us. Have a nice trip.
by A verified traveler
Posted 25 Jun 2024
Dirty and no internet
Comment from Hotel Management
26 Jun 2024 by Manager, Hotel Management
Hello mary elaine, We apologize for any inconvenience you experienced during your stay. Please be assured that we are addressing the cleanliness and internet issues to enhance the guest experience. We appreciate your feedback and hope to welcome you back for a better stay next time.
by A verified traveler
Posted 24 Jun 2024
I recently stayed at this property and had an extremely disappointing experience. The entire place was dirty and unlivable. There was no elevator, which meant I had to carry my luggage up multiple flights of stairs.
The room itself was in terrible condition. The floors were unswept, and there were uncovered plugs with live wires showing, posing a serious safety hazard. The stove was filthy, and the bathroom was stained and disgusting. Overall, this property was far below acceptable standards. I strongly recommend avoiding this hotel.
Comment from Hotel Management
25 Jun 2024 by Manager, Hotel Management
Hello Ramanan, I'm sorry to hear about your experience and appreciate your feedback. We strive to provide a comfortable environment for all our guests. Your concerns will be brought to the attention of our team to improve our services. Your safety and comfort are our top priorities, and we will address the issues mentioned accordingly. Thank you for taking the time to share your feedback with us.
by A verified traveler
Posted 23 Jun 2024
Due to a problem with the airline, we missed our connecting flight to Anchorage. This happened 9 hours prior to our booking, so we could not comply with the 24 hour booking policy. The hotel was not understanding of this being out of our control and refused to issue any type of refund.
Comment from Hotel Management
24 Jun 2024 by Manager, Hotel Management
Hello Doris, We're sorry to hear about the challenges you faced with your travel plans. Our policies are in place to ensure fairness to all guests. For any concerns with your booking, we recommend reaching out to our management team directly for further assistance. Thank you for sharing your feedback with us.
by A verified traveler from Gig Harbor
Posted 22 Jun 2024
The whole building smelled bad and the room was even worse. It looks as though they may be doing some upgrades because the hallway was filled with furniture. WIFI did not work.To get the TV to work, the lamp on the desk needed to be unplugged.
Comment from Hotel Management
23 Jun 2024 by J, Hotel Management
I am sorry that hotel did not meet your expectations and your feedback helps us to make a better hotel.
by A verified traveler
Posted 22 Jun 2024
Half hotel burnt down, parking lot and entry dirty. Really terrible conditions. Noisy above room till late at night.
Comment from Hotel Management
23 Jun 2024 by J, Hotel Management
Thank you for staying with us and your feedback helps us to make a better hotel.
