Ratings based on 467 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Jan 2025
I liked this place very nice big rooms and bathrooms only thing i didn't like was 75 bucks for pet fee it should be cheaper that's the most expensive pet fee I've paid
Comment from Hotel Management
2 Jan 2025 by GM, Hotel Management
Dear Tobias Leonardo, Thank you for choosing Candlewood Suites Turlock, an IHG Hotel, and for taking the time to share your valuable feedback. We are thrilled to hear that you enjoyed our spacious rooms and bathrooms, and we appreciate your kind words. We understand your concern regarding the pet fee and we regret any inconvenience this may have caused. We assure you that this fee is in place to ensure that we can maintain the highest standards of cleanliness for all our guests. However, we value your feedback and will take it into consideration as we continuously strive to enhance our services. Thank you for your understanding and we look forward to welcoming you back in the future.Warm Regards,Guest Relations Manager.
by A verified traveler
Posted 30 Dec 2024
Comment from Hotel Management
31 Dec 2024 by GM, Hotel Management
Dear Lidia,Thank you for taking the time to rate your stay at Candlewood Suites Turlock, an IHG Hotel. We're delighted to see that you've given us a 5-star rating! It's always encouraging to know that our effort to provide the best service and accommodation has been recognized and appreciated.Even though you didn't leave a detailed review, your rating speaks volumes about your experience with us. We hope your stay was comfortable, enjoyable, and memorable. Please do consider us again for your future stays, we'd be more than happy to welcome you back. Your satisfaction is our top priority, and we look forward to continuing to meet and exceed your expectations.Warm Regards,Guest Relations Manager.
by A verified traveler
Posted 30 Dec 2024
I've travelled a lot, and this was probably the best extended stay chain hotel I've stayed at. Nice room with huge desk and work area, WiFi router in the room, thermostat that actually works, and nice staff. Direct TV could be better, but that's not the hotel's fault.
Comment from Hotel Management
31 Dec 2024 by GM, Hotel Management
Dear Robert,Thank you for taking time out of your busy schedule to share your wonderful experience at Candlewood Suites Turlock, an IHG Hotel. We are thrilled to hear that you found us to be among the best extended stay chain hotels you've stayed at. Your positive comments about our spacious work area, efficient WiFi router, and effective thermostat are greatly appreciated. Our team strives to provide a comfortable and convenient experience for all our guests, and your feedback is a testament to their efforts.We noted your comments about the Direct TV, and while we don't have control over their programming, we do our best to ensure our guests have a variety of entertainment options. Your kind words about our staff are deeply appreciated and we look forward to welcoming you back on your next trip to Turlock.Warm Regards,Guest Relations Manager.
by A verified traveler
Posted 15 Dec 2024
Good spot QUIET!!!
Comment from Hotel Management
16 Dec 2024 by GM, Hotel Management
Dear Raul,Thank you for taking the time to share your experience at Candlewood Suites Turlock, an IHG Hotel. We are thrilled to hear that you found our location to be a good, quiet spot. Our team works tirelessly to provide a peaceful environment, and your feedback validates those efforts.We appreciate your four-star rating and we're always looking for ways to improve our guests' experiences. If there's anything specific you believe we can enhance, we would love to hear your thoughts. Your feedback is invaluable to us as we strive to exceed guests' expectations. Thank you once again for your review and we look forward to welcoming you back in the near future.Warm Regards,Guest Relations Manager
by A verified traveler
Posted 14 Dec 2024
Comment from Hotel Management
16 Dec 2024 by GM, Hotel Management
Dear Thomas,Thank you for taking the time to rate your stay at Candlewood Suites Turlock, an IHG Hotel. We're thrilled to see that you've given us a 5-star rating! Even without any specific comments, your rating speaks volumes about the quality of your stay with us.We continually strive to provide an exceptional experience for our valued guests like you. Your feedback is an affirmation of the hard work and dedication our team puts into making every guest's stay a memorable one. We look forward to welcoming you back on your next visit to Turlock. Warm Regards,Guest Relations Manager
by A verified traveler
Posted 14 Dec 2024
Bathroom light and vent shut off about 2 hours after check in. Strange thing is, it happened twice.
Comment from Hotel Management
16 Dec 2024 by GM, Hotel Management
Dear Kyle,Thank you for choosing Candlewood Suites Turlock and for taking the time to share your experience. We appreciate your valuable feedback as it helps us identify the areas we can improve the guest experience. We're sorry to hear about the issue you encountered with the bathroom light and vent. This is certainly not typical of our hotel, and we understand how this could have inconvenienced you.We have taken note of your concern and have shared it with our maintenance team to ensure such incidents do not occur in the future. We truly appreciate your patience and understanding and want to assure you that we are committed to providing the highest level of service to our guests. We hope that despite this setback, you were able to enjoy your stay with us, and we look forward to welcoming you back for an even better experience next time.Warm Regards,Guest Relations Manager
by A verified traveler
Posted 9 Dec 2024
Enjoyed my stay at this facility. Had all that I needed, quite and comfortable.
Comment from Hotel Management
10 Dec 2024 by Management, Hotel Management
Hi Randy, Thank you for taking the time the rate our property. I am glad that we were able to provide you with all that you needed while here. It is what we strive to do for all guests.
by A verified traveler
Posted 8 Dec 2024
love the room, staff was friendly
Comment from Hotel Management
10 Dec 2024 by Management, Hotel Management
Hi James, Thank you for taking the time to review our property. We appreciate your feedback. We are happy you loved the room and staff was welcoming.
by A verified traveler
Posted 3 Dec 2024
It was quiet and easy to get to
Comment from Hotel Management
3 Dec 2024 by Management, Hotel Management
Hi Javier,Thank you for taking the time to rate our property. We appreciate your comments and use reviews like yours to continually improve our services to current and future guests. We look forward to welcoming you back again in the future.
by A verified traveler
Posted 29 Nov 2024
Comment from Hotel Management
2 Dec 2024 by Management, Hotel Management
Hi Jeffrey,Thank you for taking the time to rate our property. We appreciate you choosing to stay with us and look forward to hosting you again in the future.
