Ratings based on 433 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Dec 2024
Nice stay. Nothing negative to say
Comment from Hotel Management
23 Dec 2024 by The management and the Rivoli Hotel Staff, Hotel Management
Thank you so much for your positive review! We are truly delighted to hear that your stay was enjoyable. We look forward to welcoming you back soon!Best regards
by A verified traveler
Posted 7 Nov 2024
Ok
Comment from Hotel Management
8 Nov 2024 by La direzione e tutto lo Staff del Rivoli Hotel ***, Hotel Management
grazie per il tuo feed back cordialmente
by A verified traveler
Posted 28 Oct 2024
Worst stay in years.
Expedia shows it has Air/Con - it does not.
At checkin I asked if the room had A/C and was told to my face YES.
In the room it was baking. I asked reception to turn it on as it was switched off and they said they would. I called again 10 minutes later and they said they would. After 20 minutes I called again and just got rude "open the window as there is an electrical fault so it cannot be turned on" with clearly no intention of enabling the Air/Con. The following morning I was told the A/C was switched to heating and so could not be turned on. So reception had been bare faced lying.
I contacted expedia and was further fobbed off leading to an offer of moving to another hotel, at 1am ? Really ? Based on inaccurate information.
Not wanting to move at this time I agreed to a discount to stay. In order to open the window and let in slightly cooler air you have to have the curtains wide open due to their installation. The room is directly in front of reception and the front so the lights lit up the entire room. As the windows are open I ended up with bites all over me but to be fair this could have been bugs in the mattress given the state of them.
The bathroom was disgusting, the edges of the shower had mould all over them, the floor was black with grime between the tiles. There were hairs in the shower. The hairdryer was damaged.
During the night it rained, with the window open I got the full benefit of the rain on the large plastic roof skylights.
Comment from Hotel Management
30 Oct 2024 by The Management and Entire Staff of Rivoli Hotel, Hotel Management
Thank you for sharing your feedback. We would like to clarify that, as established by Italian regulations, from October 1st onward, the use of air conditioning is prohibited in all public and private buildings. Therefore, during your stay, the air conditioning could not be activated, in compliance with the law.We apologize if this information was not clearly communicated by our staff at check-in; however, we have already taken steps to ensure that the entire team is properly informed to prevent misunderstandings in the future.We have already offered, via the booking platform, a partial refund or a voucher for a future stay. With this, we hope to provide you with a new experience and the opportunity to reassess your opinion of us.Best regards,
by A verified traveler from rego park
Posted 19 Oct 2024
Very clean professional
Comment from Hotel Management
21 Oct 2024 by The Management and all the Staff of the Rivoli Ho, Hotel Management
Thank you for your kind words! We’re glad to hear that you found everything very clean and appreciated our professionalism. It’s always rewarding to receive such positive feedback.We look forward to welcoming you back for another great stay!Best regards,
by A verified traveler
Posted 21 Sep 2024 on Hotels
Comment from Hotel Management
25 Sep 2024 by Il Management e tutto lo Staff del Rivoli Hotel **, Hotel Management
Thank you, Derek, for giving us the highest rating! We hope you will return to stay with us soon.Best regards,
by A verified traveler
A nice place to stay
Posted 2 Sep 2024 on HotelsHotel Rivoli is a great hotel. The staff are very friendly and helpful, the rooms are spotlessly clean.
Comment from Hotel Management
2 Sep 2024 by The Management and all the Staff of the Rivoli Ho, Hotel Management
Thank you so much for your review! We're thrilled to hear that you enjoyed our hotel, our staff, and the cleanliness of the rooms. We strive every day to provide a pleasant and comfortable experience for our guests, and your feedback motivates us to keep up the good work. We hope to welcome you back to the Rivoli Hotel soon!
by A verified traveler
Posted 10 Aug 2024 on Hotels
Comment from Hotel Management
12 Aug 2024 by La direzione e tutto lo Staff del Rivoli Hotel ***, Hotel Management
Grazie speriamo di accoglierti presto cordialmente
by A verified traveler
Posted 4 Aug 2024 on Hotels
Comment from Hotel Management
12 Aug 2024 by La direzione e tutto lo Staff del Rivoli Hotel ***, Hotel Management
Grazie per il tuo feed back Cordialmente
by A verified traveler
Posted 29 May 2024 on Ebookers
Beautiful
Comment from Hotel Management
2 Jun 2024 by The management and all the Rivoli Hotel Staff ***, Hotel Management
Dear Mario,thank you very much for your excellent rating and review. Meeting our customers' expectations is our most important goal. Our staff thanks you and looks forward to your next visit to Rivoli.Cordially.
by A verified traveler from Corona
Posted 8 Mar 2024
Best experience!!! Room, service, staff, property!!!
Comment from Hotel Management
9 Mar 2024 by The Management and all the Staff ***, Hotel Management
Dear Roberto,a heartfelt thank you for your beautiful review. We are really pleased with what we have communicated to you because it repays us for the daily effort we put into making all our guests' stays live up to their expectations.We look forward to the next opportunity that will bring you here to Rivoli, certain that we will be able to offer you a 10-star service again!Cordially
