Ratings based on 492 Verified Reviews

4.4 out of 5
86% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler

Posted 18 Jul 2024
I made a reservation for three adults and when I checked in they only gave me room for two people, they gave me a single bed when it was supposed to be two only because the other person at the time of check-in was not present.
Comment from Hotel Management
17 Aug 2024 by Best Western Plus Executive Hotel and Suites, Hotel Management
Dear Mayris,We sincerely apologize for any inconvenience caused during your stay. We regret to hear that there was a misunderstanding regarding your reservation and room allocation: since is our priority to provide our guests with a comfortable and enjoyable experience, we have asked at check-in time which room set up was better for your needs.Since we were surprised too to know that as soon as the second person arrived you needed a different set up we have tried to meet up your need at our best.Our team will look into this matter and take the necessary steps to ensure this does not happen in the future. We appreciate your feedback and hope to have the opportunity to make it up to you in the future.Best Regards,SaraGuest Relation Manager
5 out of 5
by A verified traveler

Posted 24 Jun 2024 on Hotels
Front desk was lovely and helpful. Highly recommend.
5 out of 5
by A verified traveler

Nice hotel

Posted 13 Jun 2024 on Hotels
Nice hotel, pleasant staff, room on the smaller side but ok for our one night stay. Bathroom ok, possible shower upgrade would be nice. Hotel just outside of city centre but plenty of restaurants within 5-10 minutes. Would recommend Pasion, Argentinian steakhouse. Hotel has its own car park under hotel.
4 out of 5
by A verified traveler

This traveler left a rating score only Posted 15 Apr 2024 on Hotels
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 11 Apr 2024 on Hotels
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 5 Apr 2024 on Hotels
4 out of 5
by A verified traveler

Posted 9 Oct 2023
The staff at the reception was excellent
4 out of 5
by A verified traveler from TUNBRIDGE WELLS

This traveler left a rating score only Posted 26 Aug 2023
4 out of 5
by A verified traveler

This traveler left a rating score only Posted 8 Aug 2023 on Hotels
5 out of 5
by A verified traveler

Posted 28 May 2023
Room was large clean comfortable breakfast was fantastic & great staff
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