Ratings based on 24 Verified Reviews
4.7 Room cleanliness
4.5 Service & staff
4.7 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler from Park Ridge
Posted 22 Jan 2024
by A verified traveler
Below average. will not return.
Posted 16 Apr 2023 on HotelsThe property is definitely showing it’s age. We had multiple rooms and all of them just had a film of dirt on the floors, as though they hadn’t been mopped in months. The stone in the rooms were chipping all over the place. The AC units didn’t work in some of the rooms. We lost power in two of the rooms twice. Overall, it was very disappointing, especially given the extremely high price point. Last time we stayed at Casa de Uco and loved it. We were excited to try the Vines this time, but unfortunately we will be going right back to Casa de Uco next time. (Also, they charge everything in USD-converted at the official rate-so you don’t even get the benefit of the exchange rate. And if you ask to convert that rate to pesos, they do it at the unofficial rate, so there’s no way around getting screwed. That was extremely frustrating.)
by A verified traveler
Posted 27 Dec 2022
the view from room is spectacular and beautiful!!! I have to admit that it is really unbeatable.
BUT....
1.very inconvenient to drive, as the signboard is not clear, we lost our way to drive in and drive out.
2.restaurant very very upset, we chose to stay becoz of seven fires, but the food is not stunning at all, just very normal, not even nicer than the restaurant in Mendoza city, you can imagine how upset we were. the service staff in the restaurant is not observing, service level very low
4. swimming pool super dirty. I dunno why the pool is damn dirty that they dun want to clean it. at least get someone to check every few hours to clean the insects and leaves.
by A verified traveler
Posted 5 Feb 2022
This was our second stay and it was even better than before. Pictures cannot even begin to show how gorgeous this hotel and property are. The room is also extremely comfortable and the staff is always trying to please. We will definitely come again!
by A verified traveler
Posted 2 Sep 2024 on Hotels
Comment from Hotel Management
3 Sep 2024 by The Vines Team, Hotel Management
Estimada Patricia,Ante todo muchas gracias por la reciente visita a The Vines Resort & Spa.Nos complace saber que han disfrutado de la estadía con nosotros.Esperamos darles la bienvenida nuevamente.Saludos cordiales,Equipo de The Vines Resort & Spa
by A verified traveler
Posted 29 Jun 2024 on Hotels
by A verified traveler
Posted 22 Jun 2024 on Hotels
by A verified traveler
Posted 6 May 2024 on Hotels
Comment from Hotel Management
7 May 2024 by The Vines Resort & Spa, Hotel Management
Estimado/a,¡Saludos cordiales desde el Soleado y maravilloso Valle de Uco!Nos alegra mucho que haya disfrutado su estadia en nuestro Resort y esperamos se aloje con nosotros nuevamenteMuchas gracias
by A verified traveler
Posted 1 Mar 2024
by A verified traveler
Hotel the vines
Posted 31 Jan 2024 on HotelsO hotel é incrível: vista maravilhosa, quartos excelentes, área comum muito boa. Quanto ao serviço, apesar de toda boa vontade, os funcionários estão mal preparados para atender aos clientes, tanto quanto a pré chegada quanto as informações do tanto que tem para fazer ao redor do próprio complexo the vines. As senhoras Victoria e Veronica foram super simpaticas ao nos explicar que a equipe foi trocada há pouco tempo e estão em processo de mudanças, para melhor. A hidromassagem da área principal estava cheia de limo nas saídas de água e oxidada nos ralos. Falta um pouco mais de cuidado, em se tratando de um hotel 5 estrelas, membro da leading hotéis of the world “LHW” e que tem uma tarifa bem alta, em relação aos demais hotéis da região.
