Ratings based on 49 Verified Reviews
3.8 Room cleanliness
4.0 Service & staff
4.1 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Nov 2024
The location was easy to navigate in the Medina. The staff offered to come and meet us to bring us in when a taxi dropped us outside the Medina. The staff was friendly and welcoming offering us a snack when we came in.
by A verified traveler
Posted 25 Sep 2024
The property is a particular old riad. Is in the madina but you can reach it only walking and with a bag is not easy. The adress is not enough you have to be lucky to find someone who knows it. Brekfast is terrible and the girl there doesn't look to have idea what does it mean work. No cleaning in 3 days. Outside the hotel at 3 p.m. everything closed. You can find just a little shop to buy water and is not so safe if you are alone. Very nice the young boy working the night.
by A verified traveler
Posted 19 Apr 2024
First hostess did not speak any English. There were absolutely no room cleaning done during our 4 night stay. Wifi and data only worked in very specific parts of the room. Floors dusty and lighting dim. For the price point was left disappointed.
The other host and hostess were at least very helpful.
by A verified traveler from Vancouver
Posted 30 Mar 2024
I feel this property is in need of renovation and some care and attention to the details
by A verified traveler
Posted 22 Feb 2024 on Hotels
by A verified traveler
Posted 13 Oct 2023
Authentic Medina experience. Located in a quiet area, hotel and rooms are spacious and historical. Service was excellent. Breakfast every morning was a highlight. If you're looking for something a little out of the ordinary, I would recommend.
by A verified traveler
Posted 9 Oct 2023
We stayed in the Sophie room for 4 nights. It was incredibly small. We had to take turns opening our suitcases since there was no where to do it. There was no storage- no closet, no drawers, no shelves. There was no trash can, no soap, and only one towel. We did request and receive another towel and a used bar of soap. There was no where to hang the wet towels. Between the open shower and leaking sink the bathroom floor was always wet. The bathroom was DARK and the window was broken. The breakfast was barely adequate. I am allergic to eggs and that was the best thing on offer so I was out of luck. Instant coffee made in the microwave.
The staff was lovely, the bed was comfortable and it was quiet at night. We made the best of it. I would not go back and I would not recommend. We paid $80 per night, maybe one person paying $30 per night would feel better about it. We did see into some of the other rooms and they looked much better.
by A verified traveler
Posted 19 Sep 2023
Customer service is definitely the number one reason why I'm giving this property 5 stars out of 5, overall. I don't care that the only way to access this place is by foot, or that getting lost finding one's way to it is guaranteed, or that it may not be for folks other than adventurous solo travelers or couples with no children, or those with nostrils that can stomach the smell of sewer or cat poo. I will go back to this place again and again as long as the same staff who welcomed me on my first visit to the beautiful country of Tunisia are still there.
by A verified traveler
Posted 13 Sep 2023
The location is very hard to find especially with luggages, there is no indication anywhere and the GPS doesn’t recognize where it is once in the Medina.
The woman at the reception is a liar and tries to rip you off.
The decor is nice but they also changed the room I had picked to another one and pretended I booked only for 1 person when I booked for 2.
by A verified traveler
Posted 29 May 2023
It was an old building which was beautiful. The host genuinely wanted you to make you feel comfortable and to have your needs met. Definiley more of a Bed and Breakfast vibe than a hotel which was very quaint.
