Ratings based on 21 Verified Reviews
2.8 Room cleanliness
2.7 Service & staff
2.6 Room comfort
2.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
My reservation not accepted!
Posted 11 May 2017 on Orbitz
Pros: N/A
Cons: Could you please conduct your due diligence investigation on the legitimacy of this hotel?
Location: Alright
When I arrived at the place, I realized that the picture posted here is the entrance of the small mall. I walked in and found no sign for the "Aparthotel Zitouna". I had to ask one guy at the bakery to learn that the lady at the grocery store across the hallway was in charge of the hotel. After I showed her my reservation, she told me that she is not doing business with Orbitz anymore and it was not accepted. If so, why is this hotel still listed here?
by A verified traveler
no hotel
Posted 18 Feb 2017 on Orbitz
Cons: Make a actual visits to the hotels.
At arrival i called the hotel to know were is the hotel were the address given is a small shopping mole and had no hotel.
the person answerd me, told me that i have no reservation ( i confirmed that i hold a confirmation for my stay )he closed the line and did not want to reply to my further call.
i tried to contact orbit but no luck.
i went to other hotel near the address named consul hotel in which they told me that am not the first person that had this problem.
i think you are dealing with frude hotel., and please make me a full refund. this is my first booking with orbitz and had a bad experiance.
Kind regards
Dr Nader Tagiuri
by A verified traveler
Very conveniently located
Posted 13 Oct 2016 on HotelsWe really enjoyed the stay and will use it again for sure. This is not a hotel with a typical reception and lobby but an apartment complex above a small shopping center and check in is at one of the store, that's not many people know. There needs to be a large sign at least outside that particular store so people won't bypass it , also it would be nice if instructions are given with the reservation. The receptionist Moez a wonderful young very energetic and caring person. He takes care of guests as his own guests and pays personal attention. Cleaning staff very good and prompt
Comment from Hotel Management
17 Dec 2016 by General Manager, Hotel Management
Thinks for the comment sir
by Mahmoud
Posted 15 Jul 2016 on Hotels
Comment from Hotel Management
25 Jul 2016 by Fares, Hotel Management
Merci
by A verified traveler
Bad management property
Posted 20 Jun 2016 on HotelsHi
Unfortunately , this apartment has very rude mangement
The manager lied on us
We checked in late at night and he told us to check out at 12
In the morning he knocked our door at 10:45 am and asked us to leave now. We have many luggage and kids he pushed us to leave and we left and stayed outside waiting for taxi
One more thing , he did not trust the Internet booking and reservation and wants me to pay even though I showed him two emails from hotels.com assuring that the payment was done on full
He forced me to show him my master card payment on my master cards statement and he is still no convinced
I really don't recommend this place at all
Comment from Hotel Management
27 Jun 2016 by Fares, Hotel Management
I board just doing my job, explaining how you had paid and the check out to 11h..en any case we are sorry and thank you
by Hythem from Manchester
Posted 20 Jan 2016 on Hotels
Nothing to tell no breakfast as they saying..
Comment from Hotel Management
by Fares, Hotel Management
Thank you for your comment
Recommended
for Everyoneby A verified traveler
Nice apartment in downtown
Posted 29 Dec 2015Quiet and very secure district. 20 (max.) minutes from airport and close to avenue Bourghiba and the central Station. Equipped kitchen, high speed (really high!) wi-fi, in shot, everything to live independently.
Comment from Hotel Management
1 Jun 2016 by fares, Hotel Management
You are very kind
.Thanks for the comment
by A verified traveler from 東京
全く予約ができていなかった。
Posted 9 Jan 2018
Pros: 自炊施設が整ってた。
Cons: エクスぺディアでもう少しホテルの実態を把握していてもらいたい。
１２月２１日から２４日まで予約完了の連絡があり、１月３日も予約完了連絡あり。両日とも料金も払い込んだ。にもかかわらず両日とも予約が入ってないと。２１日からの分は現金を払い宿泊。
１月３日は予約もなし、部屋も満杯。他のホテルへ泊まらざるを得なかった。
ここのホテルはフロントがなく、まったくアパートの入口で、まったく初めてでは探せない…ホテルという看板も出ていない…
受け付けは１００メートルほど離れた旅行会社の事務所。
他の宿泊者には全くすすめられない宿泊施設。
by A verified traveler
Attention ils sont des tricheurs
Posted 15 May 2017 on EbookersTres mauvaise hôtel , les responsables se sont des tricheurs.
Tres mauvaise expérience :(...
by A verified traveler from gex
Mauvaise foi
Posted 3 May 2017Difficile à trouver aucune indication .. exiger de payer en euros...pour me dire que chambre pas disponible et me diriger vers un autre hôtel moyen et ne pas vouloir me rembourser afin que je choisisse moi même mon hôtel .... déconseille fortement
