Ratings based on 198 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Dec 2024
Booked two rooms and only one room was ready upon check in. The other room was only made available after 5pm. Daily cleaning of room is terrible. Very obvious that the sofa was not dusted/cleaned. Bedside table not cleaned (both still had crumbs showing) after cleaning was completed. Floor not swept/vacuumed, can still see hair. Not attentive enough to replace an almost empty box of tissues. Poor design of bathroom/toilet area; not enough hooks around. Room is probably suitable for adults only, not family friendly….can see person showering….
by A verified traveler
Posted 20 Nov 2024
員工非常親切友善
知道有小孩入住，還主動提供小孩的備品包
樓下就是商場，很多餐廳及逛街的選擇
Comment from Hotel Management
22 Nov 2024 by Katherine /Guest Experience Manager, Hotel Management
親愛的 Erica,非常感謝您的精彩點評！我們很高興聽到您發現我們的員工友好且樂於助人，尤其是為您的孩子提供的特殊設施。很高興您喜歡我們位置的便利，樓下有許多餐飲和購物場所。我們希望盡快歡迎您再次光臨，享受愉快的住宿體驗！溫暖的問候，凱瑟琳賓客體驗經理
by A verified traveler
Posted 11 Nov 2024
Comment from Hotel Management
22 Nov 2024 by Katherine /Guest Experience Manager, Hotel Management
Dear Yuki,Thank you so much for your wonderful 5-star review! We're thrilled to hear that you enjoyed your stay with us. Your feedback means a lot to our team, and we appreciate you taking the time to share your experience.We hope to welcome you back soon for another fantastic stay!Warm regards,KatherineGuest Experience Manager
by A verified traveler
Posted 6 Nov 2024
All around excellent stay, highly recommened for transitioning travelers, but ecen travelers to HK can stay there with such an easy access to MTR. But for first time visitor to the hitel from inside HK, make sure tou follow the signage for the hotel. Can be challenging to locate the wentrance.
Comment from Hotel Management
11 Nov 2024 by Katherine /Guest Experience Manager, Hotel Management
Dear Peter,Thank you so much for taking the time to share your feedback regarding your recent stay with us. We’re thrilled to hear that you had an excellent experience and appreciate your recommendation for both transitioning travelers and those visiting Hong Kong.We understand that finding the entrance can be a bit challenging for first-time visitors, and we appreciate your helpful tip! We are continually working on improving our signage to ensure a smoother arrival for our guests.We hope to welcome you back on your next visit to Hong Kong. If there’s anything we can do to make your next stay even more enjoyable, please don’t hesitate to let us know.Warm regards,KatherineGuest Experience Manager
by A verified traveler from Wheaton
Posted 27 Oct 2024
Very good
Comment from Hotel Management
27 Oct 2024 by Katherine /Guest Experience Manager, Hotel Management
Dear WENHUI,Thank you so much for your fantastic review! We're thrilled to hear that you had a wonderful stay with us and that we were able to meet your expectations. Your kind words motivate our team to continue providing the best service possible.We look forward to welcoming you back on your next visit!Warm regards,KatherineGuest Experience Manager
by A verified traveler
Posted 25 Oct 2024
Amazing staff and service!
Comment from Hotel Management
27 Oct 2024 by Katherine /Guest Experience Manager, Hotel Management
Dear Lorraine,Thank you so much for your wonderful review! We are thrilled to hear that you enjoyed your stay and found our staff and service to be amazing. Your kind words motivate us to continue providing the best experience possible for our guests.We hope to welcome you back soon!Warm regards,KatherineGuest Experience Manager
by A verified traveler
Posted 9 Oct 2024
Great bed, bathroom facilities are new and great. Will choose this hotel next time.
Comment from Hotel Management
16 Oct 2024 by Katherine, Hotel Management
Dear yINGQI,Thank you so much for your glowing review! We're thrilled to hear that you enjoyed our comfortable beds and the newly renovated bathroom facilities. We strive to provide our guests with a fantastic experience, and your kind words are greatly appreciated.We look forward to welcoming you back during your next visit!Warm regards,KatherineGuest Experience Manager
by A verified traveler
Posted 1 Oct 2024
Very good service
Comment from Hotel Management
5 Oct 2024 by Katherine, Hotel Management
Dear Ming Wai,Thank you for your positive feedback! We're thrilled to hear that you enjoyed our service. We strive to provide the best experience possible and it’s rewarding to know we met your expectations. We look forward to serving you again!Warm regards,KatherineGuest Experience Manager
by A verified traveler
Posted 24 Sep 2024
Friendly staff, shopping and eating conveniences.
Closed to public transportation MTR.
Comment from Hotel Management
26 Sep 2024 by Katherine, Hotel Management
Dear Francis,Thank you for taking the time to share your experience with us! We’re delighted to hear that you enjoyed the friendly service provided by our staff and found our location convenient for shopping, dining, and accessing public transportation.We strive to create a welcoming atmosphere and make every aspect of your stay as enjoyable as possible.We look forward to welcoming you back soon!Warm regards,KatherineGuest Experience Manager
by A verified traveler
Posted 14 Sep 2024
Stay with a young toddler to go to Disneyland. Excellent hotel and service. Very clean and luxurious. Room is slightly small for 3 people. Had access to the breakfast and lounge with had a good spread. Will come back to stay again
Comment from Hotel Management
15 Sep 2024 by Katherine, Hotel Management
Dear TECK MENG LAWRENCE,Thank you for sharing your experience! We're thrilled to hear that you enjoyed your stay with your toddler and found our hotel to be excellent and luxurious. We appreciate your feedback about the room size and will take it into consideration. It's great to know that you enjoyed the breakfast and executive lounge offerings as well. We look forward to welcoming you back for another visit!Warm regards,KatherineGuest Experience Manager
