Ratings based on 961 Verified Reviews
4.2 Room cleanliness
4.3 Service & staff
3.9 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Dec 2024
The hotel is well placed for Hong Kong Airport and connects well with the large Citygate shopping mall and the MTR. It provides a useful courtesy bus to the airport. Bus connections to Lantau Island are good and also to the big buddha cable car nearby. We had a room with a great view. The chap on reception on check in was very helpful and welcomed us back as we have stayed at the hotel before.
by A verified traveler
Posted 23 Nov 2024
Good receptionists
by A verified traveler
Posted 18 Nov 2024
Attached to a huge shopping centre. In a high density apartment area but with great green walking paths. Within 10 minutes from the airport with a free shuttle. Also only a $36HK taxi ride to the cruise port. The main restaurant has a decent buffet for breakfast and supper. Staff very friendly and helpful. Hotel common areas and rooms are super clean.
by A verified traveler
Posted 13 Nov 2024
Great
by A verified traveler
Posted 12 Nov 2024
Perfect hotel for an overnight on Lantau island, perfect for visiting Tian Tan Buddha and Disneyland with the subway station and the cable car just 5 min from the hotel. Very friendly staff.
by A verified traveler
Posted 5 Nov 2024
We loved the view from our room (20th floor). The closeness of the gondola (5 minute walk) to get up to the Big Buddha! Only a 15 minute Uber ride to Disneyland. Hotel shuttle to the airport. Huge shopping mall attached to the hotel with plenty of dining options. Great place to finish up a trip to Hong Kong!!
by A verified traveler
Posted 5 Nov 2024
the best hotel near airport with walking distant to outlet and dine, in face it was attached .only stayed one night while connecting flight for the next day this hotel offered what I needed
by A verified traveler
Posted 5 Nov 2024
by A verified traveler
Posted 3 Nov 2024
Sadly, the breakfast buffet was not up to the standard we had expected.
We'd particularly like to note that the people at reception were excellent.
Comment from Hotel Management
5 Nov 2024 by Mark Baje - Guest Experience Manager , Hotel Management
Dear Guest,We very much appreciate your comments regarding your stay at the Novotel Citygate. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Mark Baje Guest Experience Manager
by A verified traveler
Posted 3 Nov 2024
The location is perfect who wants to have a quiet place. There is a big shopping mall next to the hotel, you can shopping and dining.
Comment from Hotel Management
5 Nov 2024 by Mark Baje - Guest Experience Manager , Hotel Management
Dear Guest,We very much appreciate your comments regarding your stay at the Novotel Citygate. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Mark Baje Guest Experience Manager
