Ratings based on 865 Verified Reviews
4.0 Room cleanliness
4.1 Service & staff
4.2 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 6 Nov 2024
Comment from Hotel Management
7 Nov 2024 by Dusit Beach Resort Guam, Hotel Management
Dear Moneka - Hafa Adai! Thank you for choosing Dusit Beach Resort Guam and rating your experience with us. We’re pleased that you enjoyed your stay and truly appreciate the time you took to rate us. If there’s anything specific we can do to make your next stay even better, please let us know. We look forward to welcoming you back! Si Yu'os Ma'ase (Thank you).
by A verified traveler
Posted 3 Nov 2024
Amazing place for a vacation or even a staycation. Connected to a mall directly on the Tumon strip and dusit has everything you’ll need. From food, drinks, entertainment and beautiful beach access
Comment from Hotel Management
4 Nov 2024 by Dusit Beach Resort Guam, Hotel Management
Dear Brian - Hafa Adai! Thank you for the fantastic review! We’re thrilled to hear that you enjoyed your stay with us and found our location convenient for both vacation and staycation. It’s great to know you appreciated the food, drinks, entertainment, and beautiful beach access we offer. We hope to welcome you back soon for another amazing experience! Si Yu'os Ma'ase (Thank you).
by A verified traveler
Posted 26 Oct 2024
Comment from Hotel Management
26 Oct 2024 by Dusit Beach Resort Guam, Hotel Management
Dear Fidele - Hafa Adai! Thank you for taking the time to share your experience and for the wonderful 4-star rating. We're glad you enjoyed your stay and appreciate your feedback, as it helps us continue to enhance our guest experience. If there's anything specific we could improve upon to make your next visit a full 5-star experience, please let us know. We’d love to welcome you back for another memorable stay here at Dusit Beach Resort Guam. Si Yu'os Ma'ase - thank you once again!
by A verified traveler from Cannon AFB
Posted 13 Oct 2024
Great hotel
Comment from Hotel Management
13 Oct 2024 by Dusit Beach Resort Guam, Hotel Management
Dear Cristina - Hafa Adai! Thank you for the fantastic 5-star review! We're thrilled to hear you had a great stay with us at Dusit Beach Resort Guam. We look forward to welcoming you back for more memorable moments at our resort! Si Yu'os Ma'ase!
by A verified traveler
Posted 4 Oct 2024
立地もプールもビーチアクセスも最高でした。もう少し値段が安いともっと最高です。
Comment from Hotel Management
4 Oct 2024 by デュシットビーチリゾートグアム, Hotel Management
Nicholas 様 - ハファデイ！デュシットビーチリゾートグアムをご利用いただき、誠にありがとうございます。立地やプール、ビーチアクセスにご満足いただけたようで嬉しく思います。料金に関しても、貴重なご意見をありがとうございます。今後の参考にさせていただきます。またグアムへお越しの際は、再びお迎えできることをスタッフ一同楽しみにしております。Si Yu'os Ma'ase - ありがとうございました。
by A verified traveler
Posted 30 Sep 2024
Comment from Hotel Management
3 Oct 2024 by Dusit Beach Resort Guam, Hotel Management
Hafa Adai Jason – Thank you for taking the time to share your feedback with us. While we notice that your stay might not have fully met your expectations, we are grateful for choosing to stay with us at Dusit Beach Resort Guam. We are always striving to improve, and please feel free to share your comments to help guide us in enhancing the guest experience. We hope to have the opportunity to welcome you again in the future. Si Yu'os Ma'ase (Thank you)
by A verified traveler
Posted 23 Sep 2024
I didn’t like that my air conditioner was broke in my room and the maintenance never came, until the next day right before my check out.
Comment from Hotel Management
23 Sep 2024 by Dusit Beach Resort Guam, Hotel Management
Dear Joshua - Hafa Adai! Thank you for staying with us at Dusit Beach Resort Guam and for sharing your experience. I sincerely apologize for the inconvenience you faced with the air conditioner and the delay in resolving the issue. Please know that we had prepared another room for you that evening, but we were unable to reach you at the time to inform you of the room change. I understand how frustrating this must have been, and this is not the level of service we strive for. We will review our procedures to ensure better communication in the future. I hope we have the chance to welcome you back and provide a more seamless experience. Si Yu'os Ma'ase - Thank you
by A verified traveler
Posted 22 Sep 2024
Good customer service
Comment from Hotel Management
24 Sep 2024 by Dusit Beach Resort Guam, Hotel Management
Dear Carmen - Hafa Adai! Thank you so much for your recent stay with us at Dusit Beach Resort Guam and for your kind words regarding our customer service. We apologize for any inconvenience caused during your stay, but we are thrilled to hear that our team was able to turn it around and provide a positive experience. We look forward to welcoming you back for another wonderful stay in the future. Si Yu'os Ma'ase - Thank you.
by A verified traveler
Posted 15 Sep 2024
Leaking water in the main lobby, no bathroom ventilation, no ac in the room, only a fan. The tv does not have a casting option, the pillow was flat, very out dated hotel.
Comment from Hotel Management
15 Sep 2024 by Dusit Beach Resort Guam, Hotel Management
Dear Ngoc Nga - Hafa Adai! Thank you for staying at Dusit Beach Resort Guam and for sharing your feedback with us. We sincerely apologize for the inconvenience you experienced during your stay. We understand that these issues did not meet your expectations, and we regret that this impacted your overall experience. Your comments are invaluable in helping us improve, and we will address these concerns to ensure future enhancements. We hope to have the opportunity to provide you with a more comfortable stay in the future. Si Yu'os Ma'ase - Thank you.
by A verified traveler
Posted 3 Sep 2024
Comment from Hotel Management
4 Sep 2024 by Dusit Beach Resort Guam, Hotel Management
Dear 222 - Hafa Adai! Thank you for choosing to stay with us at Dusit Beach Resort Guam. We appreciate your excellent rating and are delighted to hear that you enjoyed your stay with us. Your feedback is truly appreciated, and we hope to welcome you back to our resort in the future. Si Yu'os Ma'ase - Thank you once again.
