Ratings based on 376 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 6 Sep 2024
Staff was very friendly and helpful, they go the extra mile to make your stay delightful!
Comment from Hotel Management
9 Sep 2024 by Daniel Urbina - Gerente Interino, Hotel Management
Thank you for sharing your positive experience, Betty! We are thrilled to hear that our staff went the extra mile to make your stay delightful. Providing exceptional service is our top priority, and we are glad you felt welcomed and well taken care of. We look forward to welcoming you back soon at Costa Del Sol Wyndham Tumbes!
by A verified traveler
Posted 6 Sep 2024
I thought everything was good. The only thing was that they have the music too loud on the fourth floor Monday, Tuesday, Wednesday, Thursday, so I think that they’re doing the week they need to be more conservative when it comes to the music and the fourth floor, making sure the door is closed so the guest are sleeping at 10 and not listening to the music still playing until 12 PM during the weekday since Since I do have to go to work, then there for that reason.
Comment from Hotel Management
6 Sep 2024 by Daniel Urbina - Gerente Interino, Hotel Management
Dear Richard, thank you for sharing your feedback with us. We apologize for the inconvenience caused by the loud music on the fourth floor. Rest assured, we will address this issue and ensure a more peaceful environment for our guests. Your comfort is important to us and we appreciate you bringing this to our attention. We hope to welcome you back for a much improved experience in the future.
by A verified traveler
Posted 23 Aug 2024
Nice place, friendly staff.
Comment from Hotel Management
24 Aug 2024 by Daniel Urbina - Gerente Interino, Hotel Management
Dear Guest,Thank you for sharing your experience.Best regards,
by A verified traveler
Posted 20 Aug 2024
Clean and good service
Comment from Hotel Management
21 Aug 2024 by Daniel Urbina - Gerente Interino, Hotel Management
Dear Guest,Thank you for your visit.Best regards,
by A verified traveler
Posted 9 Aug 2024
This facility had a lot to offer its guest
Comment from Hotel Management
10 Aug 2024 by Daniel Urbina - Gerente Interino, Hotel Management
Dear Guest,Thank you for your visit!Best regards,
by A verified traveler
Posted 3 Aug 2024
Breakfast and excellent waitress.
Reception very poor. Not information on anything . Very disappointed.
Comment from Hotel Management
8 Aug 2024 by Daniel Urbina - Interim Manager, Hotel Management
Dear Patricia, thank you for your feedback. We're thrilled to hear you enjoyed the breakfast and appreciated our waitress's service. However, we sincerely apologize for the experience you had at reception. Your comments regarding the lack of information will be addressed with our team to ensure we provide all our guests with the assistance they need. We value your input and hope to have the opportunity to welcome you back for a more enjoyable stay.
by A verified traveler
Posted 14 Jul 2024
Comment from Hotel Management
8 Aug 2024 by Daniel Urbina - Gerente Interino, Hotel Management
Estimado Huesped,Gracias por su preferencia.Saludos,
by A verified traveler from Cutler Bay
Posted 12 Jul 2024
Buen servicio y atención por parte de sus trabajadoras en el check in , restaurante y todas las instalaciones.
Comment from Hotel Management
12 Jul 2024 by Cynthia M., Hotel Management
Gracias Úrsula por compartir tu experiencia en el hotel Costa Del Sol Wyndham Tumbes. Es genial saber que recibiste un servicio amable y atención especial durante tu estadía. ¡Esperamos verte de vuelta pronto!
by A verified traveler
Posted 11 Jul 2024
Comment from Hotel Management
8 Aug 2024 by Daniel Urbina - Gerente Interino, Hotel Management
Estimado Huesped,Gracias por su visita!Saludos,
by A verified traveler
Posted 6 Jul 2024
Comment from Hotel Management
30 Jul 2024 by Daniel Urbina, Hotel Management
Estimado Huésped,Gracias por su preferencia.Saludos,
