Ratings based on 81 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler from Chicago
Posted 21 May 2023
horrible
by A verified traveler
Shameful
Posted 8 May 2023 on HotelsThis was a nice enough hotel, but mid-way through my stay, all of the guests were evacuated to a different hotel. Apparently, the hotel went out of business. This closure was planned, but it did not stop Hotels.com or the hotel from making the reservation, beyond the date of closure, and collecting my money. The transfer to the new hotel, under the same management, was arduous. The new hotel demanded that I leave my passport with them as a deposit! I traveled back and forth from the old hotel to complain and they waived this arbitrary requirement in light of my "inconvenience." The new hotel had a faulty A/C. Moreover, walking into town required walking down dirt roads through a shanty town. The management and Hotels.com should be ashamed.
by A verified traveler
Posted 22 Apr 2023
This was such a beautiful property to stay at. Will definitely recommend it.
Comment from Hotel Management
25 Apr 2023 by Saludos cordiales. , Hotel Management
Agradecemos su preferencia al escoger Xperience tulum hotel para su estancia en tulum. Un placer tenerle de huesped.
by A verified traveler
Posted 11 Apr 2023
by A verified traveler
Posted 10 Apr 2023
The hotel was beautiful. The staff were all friendly and helpful. I love that the room had a full fridge and kitchen and all the amenities for cooking as an option. Unfortunately, everyday something went missing. Bringing it up to the concierge solved nothing as the stealing got worse. First day, they cleaned the room they stole my charger. Second day, an entire pack of pads. Third day, they stole my lotion. These are all replaceable but it's the principle. I didn't want them cleaning the room the first night and I put the sign to not clean the room but its windy outside so the sign that I hung on the doorknob was pointless because it flaps in every direction. Thankfully I was smart enough to not bring any valuables with me on this trip. The lotion and pads were in my bookbag so they definitely went through my belongings. I will never come back here regardless of how beautiful this place looks. And to add one more thing, at night you hear everything. If people downstairs are having a good time with their friends, you're guaranteed to hear the music, screaming, laughter and talking. You hear it all. I would've given it 4 stars if it weren't for the stealing.
Comment from Hotel Management
12 Apr 2023 by Laura, Hotel Management
Dear Sheila, thank u for your comments, we apologize for the situation, we are work on it.
by A verified traveler
Posted 7 Apr 2023
Everything was amazing! Staff 10/10 I'd definitely recommend hotel!!!!!
Comment from Hotel Management
8 Apr 2023 by Lau F, Hotel Management
agradecemos completamente su preferencia al escoger Xperience tulum hotel para su estancia en tulum. Hasta la proxima! Un placer tenerla de huesped.
by A verified traveler
Posted 4 Apr 2023
The people for hotel they are super, Friendly’s
Comment from Hotel Management
5 Apr 2023 by Lau F, Hotel Management
Querido Samuel, agradecemos su preferencia al escoger Xperience Tulum Hotel para su estancia. Saludos cordiales
by A verified traveler
Posted 13 Mar 2023 on CheapTickets
Great location. Staff was really good at answering questions and meeting needs. Only issue experienced was the smell of the bathroom which was easily resolved by keeping the door closed.
Comment from Hotel Management
13 Mar 2023 by Lau F, Hotel Management
Querida Dalila, agradecemos su preferencia al escoger Xperience Tulum Hotel. Un placer tenerla de huesped. Saludos cordiales
by A verified traveler
Posted 6 Mar 2023
We stayed in a two level apartment looking over the pool and entrance. The air conditioning and wifi worked well. They have a restaurant on site during the day and some brick oven pizza at night; if you don’t feel like leaving the hotel. It’s close to two gas stations and in a great spot to walk into town. The staff was bilingual and a lot of help. My daughter forgot her stuffed elephant and they held onto it for over 4 days until I could come back and get it.
Comment from Hotel Management
7 Mar 2023 by Lau F, Hotel Management
Querida Taylor, agradecemos completamente su preferencia y los excelentes comentarios posteriores a su estancia en Xperience Tulum Hotel.Saludos cordiales
by A verified traveler
Posted 15 Feb 2023
Great staff, location, price, food, and much more. I cant say enough good things about this hotel. I highly recommend - it's my favorite place I've ever stayed.
Comment from Hotel Management
16 Feb 2023 by Rumba Hospitality Guest Experience Team, Hotel Management
Dear Andrew, how wonderful to hear that you are leaving so happy. thank you so much for choosing us. It was a pleasure to have you with us and to know that you enjoyed both the hotel and the food. We hope to see you again soon. A big hug from @xperiencetulumhotel
