Ratings based on 67 Verified Reviews
3.9 Room cleanliness
4.4 Service & staff
4.1 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler from rocky View
Posted 5 Nov 2024
Nice beach. Property and pool are run down. And $6us for a small coffee
by A verified traveler
Posted 1 Sep 2024
by A verified traveler
Posted 26 Aug 2024 on Hotels
I should have read the other reviews... the loud party scene was oppressive and nearly non-stop from noon 'till after midnight. After two nights, we couldn't take it anymore and departed earlier than planned.
The first room we stayed in, did not have a lock on the sliding door to the beach, and we did not feel safe leaving our valuables in the room. When we shared the issue with the Frontdesk manager, he said there was nothing to be done, because there was no maintenance person working that day... again, should have read the reviews, as there are other reviews about, what I'm guessing, is the same issue with the same door... still hasn't been fixed.
The next day they moved us to a room on the 2nd floor... this room had much better safety and all door locked. Luckily it didn't rain, because we would have gotten soaked! There were a number of large holes in the thatch roof, two over the bed... so we would have been soaked in our sleep (if we could have slept through the loud music next door). Again... should have read the reviews... 'cause there are reviews of holes in the roof and other guests getting wet during a rain storm.
It had been many years since my last visit to this part of Tulum... last time I stayed a few doors to the north and ate lunch at Las Estrellas... my memory was that it was extremely nice and "high end"... I don't think there has been any investment into the property for years.
Comment from Hotel Management
12 Oct 2024 by Villa Las Estrellas, Hotel Management
Dear Damien, we are sorry that we did not meet your expectations as a boutique hotel with only 14 rooms. We appreciate your review so that we can continue to improve for the future and we hope that you can give us another chance.Regards Staff Villa Las Estrellas
by A verified traveler
Posted 23 Aug 2024
The staff were fantastic and so helpful. They assisted with tours, ATV rentals and made sure to get us excellent prices. The resort is lovely, a bit rustic. The location on the beach is fantastic. The only drawback was the hotel directly next door place booming dance music from 11-7 every day. But it is the party zone! And you can walk down the beach to get away from it.
Comment from Hotel Management
12 Oct 2024 by Villa Las Estrellas, Hotel Management
Kim! Thank you so much for sharing your experience with us. Our goal is to help our guests enjoy our beaches and attractions to the fullest. We hope you visit us again soon.Best regards, Villa Las Estrellas
by A verified traveler
do it if on a budget
Posted 8 Aug 2024 on Hotelsthis place is wonderful. Less expensive than others in the same area. Great location although all the food around it is overpriced except for the café across the street which I wish I'd learned about earlier. Overall, the host hotel staff were extremely helpful and wonderful people. Our towels and sheets all had stains on them however, since we weren't staying many days, we just let it go. suggested. Request a place with the balcony facing the beach. It was an amazing experience and a beautiful location. Thank you to all of the staff.
by A verified traveler
Posted 27 Jul 2024
It was very disappointing for us to be left without electricity and water in the middle of the night. And that they only told us sorry. We have a baby and it was a terrible night without air conditioning mosquitoes debited us, changing her diaper in the dark and without water was the worst experience. The hotel lacks maintenance, the curtains are very dirty and the doors are a little old and broken.
by A verified traveler
Posted 7 Jul 2024
by A verified traveler from Brooklyn
Posted 10 Jun 2024
I had a great experience at the suite pool. I loved that I could enjoy breakfast and drinks by the beach. I felt it was private and cozy. It was also in a great area at walkable distance to nearby restaurants. The reception desk staff, owner, basically all the support staff was very helpful. I will return. And yes there are clubs in the area but it wasn’t that bad. I live in a city so I could be used to hearing music on weekends. I truly recommend this little gem.
Comment from Hotel Management
10 Jul 2024 by Reception, Hotel Management
Thanks for your review! It will be a pleasure to receive you again. We are waiting for you!Greetings Staff Villa Las Estrellas
by A verified traveler
Posted 23 May 2024
Nice
Comment from Hotel Management
10 Jul 2024 by Reception, Hotel Management
Thank you for choosing us! Come back soonGreetings Staff Villa Las Estrellas
by A verified traveler
Posted 21 May 2024
I’m from America and what I did not want was to be at a place that reminded me of the states. The atmosphere wasn’t Americanized, you have the opportunity to immerse yourself in the Mexican and Maya culture. The location of this place is great, literally ocean beach, and only meters away lush greenery. I wasn’t excepting the creatures comforts of a 5 star hotel, which this location doesn’t promoted itself as, however the staff was very personable and accommodative. I would recommend this place.
Comment from Hotel Management
10 Jul 2024 by Reception, Hotel Management
Thanks for leaving your review Derrick. We are glad to know that you enjoyed your stay with us. We hope you return to Tulum soon to visit us!Greetings Staff Villa Las Estrellas
