Ratings based on 81 Verified Reviews
4.7 Room cleanliness
4.8 Service & staff
4.6 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 10 Sep 2024
My stay at the Yellow Nest far exceeded my expectations. The communication prior to arrival, the ambience and beauty of the location, and the impeccable service from staff made my stay at the Yellow Nest the best overnight night experience I have ever had. I can’t speak highly enough to the care and attention received from all staff but especially Sam and Miguel. Loved it!
Comment from Hotel Management
11 Sep 2024 by EG, Hotel Management
We truly appreciate your kind words! It’s fantastic to know that the communication, ambiance, and service left such a positive impression on you. We’re grateful for your stay and hope to see you again soon!
by A verified traveler
Posted 5 Sep 2024
This place was the BEST place to stay at if you’re looking for seclusion and quiet. This hotel is away from all the tourist areas. In the middle of the jungle. Extremely quiet and luxurious at the same time! The villas were perfect size and had everything we needed. The private pool and area outside was perfect for myself and my daughter. The star of the visit was the staff, especially Luis Miguel. He was extremely helpful, attentive, knowledgeable and extremely patient. He was amazing and given it was just me and my daughter he helped to make us feel comfortable and safe. I’d definitely recommend this place! I already can’t wait to go back!
Comment from Hotel Management
5 Sep 2024 by EG, Hotel Management
Thank you for your kind words! It’s fantastic to know that you enjoyed the quiet, luxury, and privacy that The Yellow Nest offers. We're especially proud of Luis Miguel for making you feel at home and safe during your stay. We’d love to have you back soon—and hopefully, next time with your husband! Warmest regards,Ernesto GaleanaHotel Manager
by A verified traveler
Posted 23 Aug 2024
You need to contact the property 24 hours prior to confirm that you’re coming. Otherwise they will assume you will not show up. They will not reach out to you. I tried to call them to let them know we were coming in late and no one picked up. This is one of those Instagram vs reality situations. Room was beautiful but dirty. Of course this is in the middle of the jungle so expect bugs and spiders creeping everywhere. Sheets and pillows smelled so bad, like sweat. All pools were dirty. The pool bed in our villa was wet and smelly. In the morning when I talked to the staff, he smelled like alcohol and he couldn’t walk straight. This could have been a wonderful experience and I was really looking forward to it only to be disappointed. For the price you pay, it’s not worth it. Hopefully they train their staff better and maintain the property like they advertise.
Comment from Hotel Management
27 Aug 2024 by Manager, Hotel Management
Dear Lee:We are truly sorry your experience did not meet your expectations. We take service very seriously and truly care for customer experience.We will work closely with our team to learn from this comment and keep working on improving our standards. Thank you for choosing us and helping us improve.Best regards,The Yellow Nest Team
by A verified traveler
Posted 19 Aug 2024
I stayed at the Yellow Nest for 5 nights. Staff was amazing and very attentive. We were a group of four 4 girls and felt completely safe. They provided transportation when we wanted to escape downtown, and recommended amazing cenotes. I would recommend to stay a max of 3-4 nights because the property is deep in the jungle. And bring a lot of insect repellent. Other than that everything was good and Josi, Ossi, Miguel, and so many other people made this trip a time to remember.
Comment from Hotel Management
24 Aug 2024 by Manager, Hotel Management
Dear Julia thank you very much for your kind review and for giving time to share your experience with us. Thank you for choosing for your stay, we are glad to know that the service of our staff, the facilities and especially your safety exceeded expectations. It was a pleasure to have them in our hotel in the middle of the jungle. We continue at your service for your next visit.
by A verified traveler
Posted 18 Aug 2024
The service was exceptional. Right from when we arrived until we departed, we were provided with so much attention at any minute of the day and night. My company and I are vegetarian , the chef Julio, made us really good vegetarian authentic mexican food. Besides that, Miguel provided us with such a nice tour of the Taak Bi ha cenote and the Manager Ernesto was really accomodating and provided us with every service possible. The villa was astonishingly beautiful. Our stay at the Yellow Nest was the highlight of our trip and I highly highly recommend visiting it.
Comment from Hotel Management
24 Aug 2024 by Manager, Hotel Management
We are very happy that you enjoyed Yellow Nest and our personalized service, we really appreciate the words from our staff and we are happy with your recommendation.
by A verified traveler
Posted 8 Aug 2024
They are bugs lol but it’s a beautiful place and we enjoyed our stay! They all were so nice and friendly.
Comment from Hotel Management
12 Aug 2024 by Manager, Hotel Management
Thank you very much for your rating Mateo, we think it is great that you enjoyed your experience with us. Thank you for sharing your opinion! What a nice comment.Thank you very much for your rating Mateo, we think it is great that you enjoyed your experience at Yellow Nest Tulum. Thank you for sharing your opinion! What a nice comment.We hope you come back soon
by A verified traveler from BEDFORD
Posted 3 Jul 2024
Great people. Amazing food. 4 cenotes on the same road.
Comment from Hotel Management
10 Jul 2024 by Front Desk, Hotel Management
Thank you for your review! We are glad to hear that you found our staff great and enjoyed the amazing food. Also, it's great that you had the opportunity to explore the nearby cenotes. We look forward to welcoming you back soon for another wonderful experience.
by A verified traveler
Posted 1 Jul 2024
Absolutely beautiful property set in the jungle. Gorgeous pools and grounds! Easy to get to local cenotes and they were fantastic!! Nic Te Ha and Taak Bi Ha was a wonderful introduction to cenotes! We had Nic Te Ha to ourselves for an hour! It was lovely!! Very friendly staff, but there was a mix up in communication and we never had our floating breakfast. Next time!
Comment from Hotel Management
11 Jul 2024 by Front desk The Yellow Nest, Hotel Management
We're delighted you enjoyed our beautiful property, pools, and grounds. It's great to hear you had a wonderful time exploring the local cenotes. We're sorry about the mix-up with your floating breakfast and will ensure it's perfect next time. Looking forward to welcoming you back to The Yellow Nest!
by A verified traveler
Posted 10 Jun 2024
I recently stayed at Yellow Nest Tulum, and it was an exceptional experience from start to finish. The location is perfect, nestled in a tranquil part of Tulum, yet close enough to explore the vibrant town and beautiful beaches. The rooms are beautifully designed with a perfect blend of modern amenities and natural elements, creating a serene and comfortable atmosphere.
The staff at Yellow Nest Tulum went above and beyond to ensure our stay was memorable. They were incredibly friendly, knowledgeable, and always available to assist with any needs or questions. The on-site amenities, including the stunning pool and delicious restaurant, added to the overall experience, making it a true paradise.
I especially appreciated the attention to detail in every aspect of the property, from the lush landscaping to the thoughtful touches in the rooms. It's evident that the team takes great pride in maintaining a high standard of service and quality.
I highly recommend Yellow Nest Tulum for anyone seeking a relaxing and luxurious getaway. It's a hidden gem in Tulum that exceeded all my expectations. Five stars all the way!
Comment from Hotel Management
11 Jun 2024 by Front Desk, Hotel Management
Thank you so much for taking the time to share your experience at Yellow Nest Tulum! We are thrilled to hear that your stay with us was exceptional from start to finish. We pride ourselves on offering a prime location that allows you to enjoy both the serenity of Tulum and its vibrant energy.It is great to know that you enjoyed our thoughtfully and carefully designed rooms, fusing the modern with the natural to create an atmosphere of total comfort and tranquility. Our team constantly strives to exceed our guests' expectations, and it is gratifying to know that their kindness and attentiveness contributed to making your stay a memorable experience.We are happy to hear that our amenities, such as the stunning pool and our delicious restaurant, added value to your experience and allowed you to make the most of your time with us. At Yellow Nest Tulum, we strive to take care of every detail, from the lush landscaping to the small details in the rooms, to ensure that every guest feels cared for and pampered.We look forward to welcoming you back in the near future and continuing to exceed your expectations. Thank you for recommending us so enthusiastically and for giving us five stars! We are thrilled to be considered a hidden gem in Tulum!See you next time!Yours sincerely,Yellow Nest Tulum Team
by A verified traveler
Posted 27 Apr 2024
This place is great if you are wanting to relax and unplug from the world in a calming atmosphere. The staff is very accommodating to all needs and the food/drinks are amazing! Samuel was a delightful concierge and made sure we were well taken care of and that all was arranged for our airport transfer. Do take note this place is a good ways from downtown. To visit the hotel district/main beach road of Tulum would require a taxi when leaving the park which can be rather expensive. They do have free bike rentals to use to visit the surrounding Cenotes however the road is very rocky and it is better to walk it. Only AC at night in the villas. We enjoyed our stay
Comment from Hotel Management
30 Apr 2024 by Front desk The Yellow Nest, Hotel Management
Thank you for taking the time to share your experience with us! We are so glad to hear that you enjoyed your stay and were able to relax and unwind in our tranquil environment. We are proud to know that our staff was able to make your stay even more special by making sure you were well taken care of and that everything was perfectly organized for your transfer to the airport.We appreciate your comments about our location. We strive to offer an oasis of peace and quiet away from the hustle and bustle of downtown, and we understand that for some guests it can be a bit remote. However, we are happy to hear that you enjoyed our natural surroundings and the opportunity to explore the nearby cenotes, although we understand the limitations that may be involved in accessing the hotel district and Tulum beach.We hope to have the pleasure of welcoming you again in the future and continue to provide you with memorable moments in our paradise. Thank you again for choosing us!
