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The Waves Tulum

4.0 star property
Hotel with 4 outdoor swimming pools, near Tulum National Park

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for The Waves Tulum

Terrace/patio
Front of property
Hypo-allergenic bedding, down comforters, in-room safe, blackout drapes
4 outdoor pools, sun loungers
4 outdoor pools, sun loungers
VIP Access

Reviews

8.2 out of 10

Very good

Popular amenities

  • Hot Tub
  • Pool
  • Pet friendly
  • Breakfast available
  • Gym
  • Spa
The price is P4,659
P5,829 total
includes taxes & fees
Dec 4 - Dec 5

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Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Deluxe Studio With Large Balcony

View from room

Deluxe Studio With Large Balcony

Highlights

Balcony or patio
Air conditioning
Kitchen
Full-sized refrigerator/freezer
Smart TV
Hypo-allergenic bedding
Renovated in 2022
Blackout drapes/curtains
  • 62 sq m
  • Sleeps 4
  • 2 Twin Beds and 1 Large Twin Sofa Bed

View all photos for Deluxe Penthouse Studio Rooftop Pool

Hypo-allergenic bedding, down comforters, in-room safe, blackout drapes

Deluxe Penthouse Studio Rooftop Pool

Highlights

Balcony or patio
Air conditioning
Kitchen
Full-sized refrigerator/freezer
Smart TV
Hypo-allergenic bedding
Renovated in 2022
Down duvet
  • 81 sq m
  • Sleeps 3
  • 1 Queen Bed OR 1 Large Twin Sofa Bed

View all photos for Deluxe Penthouse Apartment With Rooftop Pool

Living area

Deluxe Penthouse Apartment With Rooftop Pool

Highlights

Balcony or patio
Air conditioning
Kitchen
Full-sized refrigerator/freezer
Smart TV
Hypo-allergenic bedding
Renovated in 2022
2 bedrooms
  • 121 sq m
  • Sleeps 6
  • 2 King Beds and 1 Large Twin Sofa Bed

View all photos for Deluxe Studio With Private Plunge Pool

Hypo-allergenic bedding, down comforters, in-room safe, blackout drapes

Deluxe Studio With Private Plunge Pool

Highlights

Balcony or patio
Private plunge pool
Air conditioning
Kitchen
Full-sized refrigerator/freezer
Smart TV
Hypo-allergenic bedding
Renovated in 2022
  • 50 sq m
  • Sleeps 3
  • 1 King Bed OR 1 Large Twin Sofa Bed

View all photos for Deluxe Large Penthouse Apartment Rooftop Pool

Terrace/patio

Deluxe Large Penthouse Apartment Rooftop Pool

Highlights

Balcony or patio
Air conditioning
Kitchen
Full-sized refrigerator/freezer
Smart TV
Hypo-allergenic bedding
Renovated in 2022
2 bedrooms
  • 143 sq m
  • Sleeps 6
  • 1 King Bed, 1 Queen Bed and 1 Large Twin Sofa Bed

View all photos for Signature Studio Private Plunge Pool

Hypo-allergenic bedding, down comforters, in-room safe, blackout drapes

Signature Studio Private Plunge Pool

Highlights

Balcony or patio
Private plunge pool
Air conditioning
Kitchenette
Mini-fridge
Smart TV
Hypo-allergenic bedding
Renovated in 2022
  • 37 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Signature Studio With Balcony

Hypo-allergenic bedding, down comforters, in-room safe, blackout drapes

Signature Studio With Balcony

Highlights

Balcony or patio
Air conditioning
Kitchenette
Mini-fridge
Smart TV
Hypo-allergenic bedding
Renovated in 2022
Down duvet
  • 31 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe One Bedroom Apartment Private plunge Pool

Living area

Deluxe One Bedroom Apartment Private plunge Pool

Highlights

Balcony or patio
Private plunge pool
Air conditioning
Kitchen
Full-sized refrigerator/freezer
Smart TV
Hypo-allergenic bedding
Renovated in 2022
  • 72 sq m
  • Sleeps 4
  • 1 King Bed and 1 Large Twin Sofa Bed

Similar properties

Exterior

Naala Tulum

Pool
Free WiFi
Restaurant
Air conditioning
9.0 out of 10, Wonderful, (420)
The price is P4,906
P6,219 total
includes taxes & fees
Dec 6 - Dec 7
Naala Tulum
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About the neighborhood

Map
Avenida Kukulkan, Region 1, Mz. 32, Lt. 1, La Veleta, Tulum, QROO, 77760

What's nearby

  • Tulum National Park - 4 min drive - 2.8 km
  • Tulum Mayan Ruins - 7 min drive - 4.9 km
  • Tulum Beach - 10 min drive - 5.0 km
  • Las Palmas Public Beach - 52 min drive - 5.9 km
  • Playa Paraiso - 70 min drive - 6.8 km

Getting around

  • Tulum Intl. Airport (TQO) - 49 min drive

Restaurants

  • ‪Burrito Amor - ‬11 min walk
  • ‪Sukhothai - ‬11 min walk
  • ‪El Camello Jr - ‬12 min walk
  • ‪La Consentida - ‬11 min walk
  • ‪Taqueria el Sabor Mexicano - ‬11 min walk

About this property

The Waves Tulum

Upscale hotel revitalized in 2022 and located near Tulum Mayan Ruins
You can look forward to designer stores on site, a garden, and a gym at The Waves Tulum. Indulge in a hot stone massage, a body wrap, and aromatherapy at the onsite spa. Free in-room WiFi is available to all guests, along with a steam room and a sauna.
You'll also find perks like:
  • 4 outdoor pools and a children's pool, with sun loungers
  • Full breakfast (surcharge), bike rentals, and a 24-hour front desk
  • Concierge services, an elevator, and massage treatment rooms
  • Tour/ticket assistance and a front-desk safe
  • Guest reviews speak highly of the breakfast and helpful staff
Room features
All 98 rooms offer comforts such as wet bars and air conditioning, in addition to thoughtful touches like free WiFi and printers. Guest reviews highly rate the clean rooms at the property.
Extra conveniences in all rooms include:
  • Hypo-allergenic bedding and down comforters
  • Showers, hair dryers, and shampoo
  • 42-inch Smart TVs with streaming services and digital channels
  • Balconies or patios, wardrobes/closets, and reusable coffee/tea filters

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Limited onsite parking
  • Wheelchair-accessible parking and van parking available
  • Onsite parking options include a garage

Food and drink

  • Daily full breakfast available 8:00 AM to 11:00 AM for a fee: USD 17 for adults and USD 7 for children

Things to do

  • 2 spa tubs
  • 4 outdoor pools
  • Bicycle rentals
  • Children's pool
  • Designer stores
  • Full-service spa
  • Gym
  • Sauna
  • Steam room

Family friendly

  • 4 outdoor pools
  • Children's pool
  • Pool toys

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Garden
  • Pool loungers

Full-service spa

  • 3 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • In-room massages
  • Outdoor treatment areas
  • Prenatal massages
  • Reflexology
  • Sports massages
  • Swedish massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • At least 80% of food locally-sourced
  • Built in 2021
  • Designated smoking areas
  • Humane treatment of captive wild animals
  • Locally-owned and organized tours and activities
  • Traditional architecture
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding

Bathroom

  • Hair dryer
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch smart TV with digital channels
  • Streaming services

Food and drink

  • Blender
  • Chef service
  • Cookware, dishware, and utensils
  • Limited room service
  • Restaurant dining guides
  • Stovetop
  • Toaster
  • Wet bar

More

  • Air conditioning
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Phone
  • Printer
  • Reusable coffee/tea filters
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets stay free
Service animals are welcome, and are exempt from fees
Welcoming dogs only
Pets cannot be left unattended
Food and water bowls are available

Children and extra beds

Children are welcome
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for full breakfast: approximately USD 17 for adults and USD 7 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property uses a grey water recycling system

We should mention

Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Property is also known as

THE WAVES TULUM Hotel
THE WAVES TULUM Tulum
THE WAVES TULUM Hotel Tulum

Frequently asked questions

Does The Waves Tulum have a pool?

Yes, this property has 4 outdoor pools and a children's pool.

How much does it cost to stay at The Waves Tulum?

As of Dec 3, 2024, prices found for a 1-night stay for 2 adults at The Waves Tulum on Dec 4, 2024 start from P 4,658.65, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is The Waves Tulum pet-friendly?

Yes, dogs are allowed at this property.

How much is parking at The Waves Tulum?

Limited spots are available.

What time is check-in at The Waves Tulum?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at The Waves Tulum?

Check-out is at noon.

Where is The Waves Tulum located?

Situated near a boardwalk/promenade, this spa hotel is within a 15-minute walk of Dos Aguas Park and Hospital de Tulum. Hunab Lifestyle Center and Tulum National Park are also within 2 mi (3 km).

The Waves Tulum Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 423 out of 765 reviews" "
Rating 8 - Good. 156 out of 765 reviews" "
Rating 6 - Okay. 75 out of 765 reviews" "
Rating 4 - Poor. 55 out of 765 reviews" "
Rating 2 - Terrible. 56 out of 765 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

David Silva

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The place is clean and quiet, good attention and service
Stayed 4 nights in Nov 2024

4/10 Poor

William

Traveled with partner
Disliked: Amenities
The property itself was fine but the area around the facility was difficult to navigate because the poor condition of roads (poorly or unpaved) potholes, terrible signage. I will not be back.
Stayed 6 nights in Nov 2024

2/10 Terrible

Anaisa

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was nothing it looked liked on the pictures I booked Expedia should definitely do research before allowing people to book hotels. There were no amenities at this hotel bar restaurant all closed. Roads were very bad it’s in a very dirty neighborhood. As far as breakfast not worth it at all. I saw a roach in my room. Plunge pool, and all the other pools were very dirty looked like it had not been cleaned for days. During check in I was told the guy that takes the Expedia booking was unavailable and would need to wait till he came back or I had to keep calling on WhatsApp to see when he would be back. Worst hotel false advertising all around …
Stayed 5 nights in Nov 2024

10/10 Excellent

Britnee

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A nice hotel for the city
Stayed 2 nights in Nov 2024

8/10 Good

John

Liked: Cleanliness
Stayed 6 nights in Nov 2024

4/10 Poor

Athena Alexandria

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Friendly staff. No hand or face towels at all just two bath towels. Breakfast is brought to you and it’s okay. No pool bar no restaurant. Pools are not clean only the rooftop pool is clean due to no trees hanging over it. Close to authentic Tulum and strip.
Stayed 3 nights in Nov 2024

6/10 Okay

Krystal

Stayed 6 nights in Oct 2024

6/10 Okay

Brittany

Disliked: Cleanliness, amenities
The property definitely didn’t have everything it said internet was horrible and the lights went out a few times
Stayed 3 nights in Nov 2024

10/10 Excellent

Michelle

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Rooms are super cute! Was a little disappointed by the size of the outside “jacuzzi” that didn’t even get hot. The room service was alright but the vibes of the overall hotel were good.
Stayed 3 nights in Jul 2024

4/10 Poor

shalom, Brooklyn

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities
The property managed by 2 different company that are fighting between of them , so there are many problems that affect who stays there. Very disappointed!
Stayed 2 nights in Nov 2024

2/10 Terrible

Maribel

Stayed 1 night in Oct 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay at The Waves Tulum. The beds are very comfortable, the air-conditioning was cold and the WiFi was strong. I would definitely stay here again during my next vacation to Tulum.
Stayed 27 nights in Oct 2024

8/10 Good

Alexis

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Waves is a beautiful resort - clean with great amenities and wonderful staff. We especially enjoyed the pool and the spa area... I had one of the best massages of my life! Regarding our room, it was clean and well kept, and we really enjoyed the tub on our balcony. The shower was great too. Our biggest issue was with with the toilet seat that wouldn't stay on. Also more towels would've been appreciated. Wifi throughout the facility was quite spotty for us. Overall, a great stay - 4/5!
Stayed 4 nights in Nov 2024

10/10 Excellent

David

Traveled with group, Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service
Excellent price. Friendly and helpful staff. Beautiful property. Pet friendly. The only disappointment was the long distance from the beach and tourist area. You need a car or taxi
Stayed 7 nights in Nov 2024

8/10 Good

NEREYDA, LEES SUMMIT

Liked: Staff & service
Stayed 10 nights in Sep 2024

10/10 Excellent

MIGUEL

Stayed 1 night in Oct 2024

10/10 Excellent

Juliene Baioni

Stayed 3 nights in Jun 2024

6/10 Okay

Destiney Jewel Tamara, Brooklyn

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Staff is of no help property needs better up keeping and surrounding area for this property is horrible they also need to fix the road coming into the hotel absolutely terrible the restaurants and spa are never open. Breakfast is horrible and u have to wait hours! Would not recommend this place to anyone
Stayed 3 nights in Nov 2024

2/10 Terrible

Sophia Jasmine

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Inconsistency between workers. Filthy rooms. Restaurant not welcome to guest. Horrible experience overall.

4/10 Poor

Hector

Traveled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Llegamos y no sabiamos como entrar, no parecia la entrada a un edificio, era un cuadra que estaba todo inundado (no llovia) y parecia que el auto podia quedar atrapado, super oscuro y toda la zona es precaria, construcciones rotas y zona muy fea.
Stayed 1 night in Oct 2024

2/10 Terrible

Amram, Bronx

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I communicated with hotel a day prior and no one told me they were fully booked so I child cancel and find another place. I got there at check in time only to be told room I booked is unavailable and have no rooms . With those features . They downgraded my room and told me they were going to switch my room and and give me meals to compensate . My room was never switched the next day and when asked about meal told me restaurants closed and don’t have that to give . A refund was suggested my one of the workers to reach out through Expedia and when I did so the told Expedia a lie and denied my refund . Horrible service and poor communication . Place is shutting down . I was not even giving paper work to sign nothing ..

6/10 Okay

Divina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, the property and the units are nice. Particularly for the price. The staff take very good care of the property and are friendly. The negatives are that you essentially have to go to the lobby to get any kind of assistance, the toilets clogged very easily, and the property does not provide wash cloths.
Stayed 4 nights in Oct 2024

10/10 Excellent

Javier

Stayed 4 nights in Sep 2024

6/10 Okay

Shalom

Business traveler
Disliked: Cleanliness, amenities
The access to the hotel was very bad, the access road was a lot of puddles of water and mud, not nice at all, I will not go there again
Stayed 2 nights in Oct 2024

8/10 Good

ToniAnn

The facilities for the most part looked like the pictures. I disliked the cleanliness of the pool on-site as well as in the room.
Stayed 3 nights in Oct 2024