Ratings based on 88 Verified Reviews
4.0 Room cleanliness
4.2 Service & staff
3.4 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Nov 2024
This hotel has salty water in the bathroom and shower. Made it very uncomfortable to shower and brush teeth. Rooms are super small. Staff is nice and helpful. Beach is small but cozy. Our room was facing the main road and we could hear everything. There is pharmacy right across from this hotel. For the price they charge per night, they should have fresh water in the bathroom. They do have convenient parking and few places to eat very close by.
by A verified traveler
Falta de atencion al cliente
Posted 5 Jul 2024 on HotelsLlegamos a una habitacion y al regresar de cenar nos dijeron que siempre esa no era y nos tuvimos que mover, no era una buena fecha pero el agua olía feo, la luz se iba a cada rato.
by A verified traveler
Posted 10 Apr 2024 on Orbitz
Celebrated our baby moon at Sivana. Staff were very kind and sweet and we enjoyed seeing the dog & cats daily.
This hotel is more rustic than others nearby. Water turned off one day for a few hours, AC is low and available only at night, and our room frequently got bugs. However, we are in the jungle and we appreciated how quiet and peaceful it was. We also love when breakfast is included.
by A verified traveler
Posted 19 Feb 2024 on Hotels
by A verified traveler from Brooklyn
Posted 15 Jan 2024
by A verified traveler
Posted 20 Dec 2023
Hidden Oasis:)
Awesome staff, quiet , priced right
by A verified traveler
Posted 12 Dec 2023
by A verified traveler
Posted 12 Nov 2023
by A verified traveler
Posted 25 Jul 2023
Felt like at home very friendly and caring staff
Comment from Hotel Management
29 Aug 2023 by Sivana, Hotel Management
Thanks for tour review!! Hope you had a great time in Tulum
by A verified traveler
Posted 30 May 2023
Rooms smell like mold !!
Staff is rude !
And they will not refund u no matter what!
Owner is aggressive and unprofessional !
Not recommened !
Better to camp on the beach
Comment from Hotel Management
31 May 2023 by Sivana, Hotel Management
Jessica,we gave you an upgrade to an 24/7 AC room, you asked for a refund because you would leave the hotel but finally you stay so no refund is applied. Anyways at your check out we figured out the towels and dubet were missing. This behavior is not accepted in Sivana, where we look forward to friendly guests as we treat them kindly.
