Ratings based on 28 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
3.8 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Dec 2024
Absolutely stunning hotel in the jungle with such peaceful vibes. It was extremely close to the Dos Onos Cenotes so I was able to check those out and do some horseback riding. The staff was also incredible and very friendly. I absolutely loved my experience here.
Comment from Hotel Management
21 Dec 2024 by MANAGER, Hotel Management
hank you for your wonderful feedback! We’re delighted to hear that you enjoyed the serene jungle atmosphere and the proximity to the Dos Ojos Cenotes—what a fantastic adventure with horseback riding included! Our team is dedicated to providing friendly and memorable service, and we’re so happy to know we made your stay special. We hope to welcome you back soon for another unforgettable experience!
by A verified traveler from CALGARY
Posted 7 Dec 2023
I had wonderful time at Pepem.
Comment from Hotel Management
8 Sep 2024 by Gerencia, Hotel Management
Thank you so much for your kind words! We’re thrilled to hear that you had a wonderful time at Pepem Holistic Experience. It was a pleasure having you, and we hope to welcome you back soon for more unforgettable moments in the Mayan jungle.
by A verified traveler
Posted 11 Jul 2023
Comment from Hotel Management
27 Aug 2023 by Pepem, Hotel Management
thank you Alex for visiting us in Pepem
by A verified traveler
Posted 22 Mar 2023
Comment from Hotel Management
21 Apr 2023 by Leo, Hotel Management
We appreciate your comment, thank you for choosing us, we hope to see you again soon. Greetings from the Pepem Staff
by A verified traveler
Posted 18 Mar 2023
Spent a week here. Lovely grounds. Very peaceful. We were aware of this before hand, but I would recommend renting a car or scooter as it is quite far from the beach. But you can definitely spend a few days at the different cenotes that are in walking or cycling distance.
Comment from Hotel Management
21 Apr 2023 by Leo, Hotel Management
It was a pleasure to receive you, thank you for your energy, very beautiful, we are waiting for you again, greetings from all the Pepem Staff
by A verified traveler
Not very ECO at all.
Posted 18 Feb 2023 on HotelsLimited parking, on a busy and dusty road, with work vehicles driving through as early as 5:30 AM. While there is a noise curfew at 11 PM, a Cenote area across the street was celebrating a wedding late into one of the evening’s with extra loud drum noise and music. Other guests complained as well, but nothing could be done. Huge piles of trash were stacked across the road, and it cooked in the heat and wafted through the air. Our final evening, we ordered dinner and the chicken made my husband very ill. He was up all night long with severe stomach pain and diarrhea. When I mentioned it at check out, it was of no concern to the staff at all. We were charged full price his meal regardless. The staff were nice and friendly, but I felt they could have made this right. Overall, I wish we would have stayed somewhere else.
Comment from Hotel Management
8 Sep 2024 by MANAGER, Hotel Management
Lamentamos profundamente que tu experiencia en nuestro hotel no haya sido la que esperabas. Agradecemos tus comentarios y la oportunidad que nos das para mejorar.Lamentamos los inconvenientes relacionados con el estacionamiento, el ruido y las condiciones en los alrededores de nuestra propiedad. Tu experiencia con el pollo y la falta de respuesta adecuada en el check-out es inaceptable y no refleja el nivel de atención y cuidado que nos esforzamos por ofrecer. Investigaremos estos problemas para asegurarnos de que no se repitan en el futuro.Tu bienestar y satisfacción son nuestra prioridad, y lamento mucho que no hayamos podido resolver estos problemas durante tu estancia. Tomaremos medidas para abordar cada uno de los puntos que mencionaste para mejorar la experiencia de nuestros futuros huéspedes.Si deseas discutir este asunto más a fondo o tienes alguna otra inquietud, por favor, no dudes en contactarnos directamente.Atentamente,El equipo de Pepem Holistic Experience
by A verified traveler from Azle
Posted 11 Feb 2023
I highly recommend this place it was exactly what we were looking for. The staff was amazing and the chefs amazing! hands down to the chefs.
Comment from Hotel Management
12 Feb 2023 by Diego, Hotel Management
Ernest! It was a really pleasure meeting you and Yesenia :) I'm very happy that you enjoy your stay with us! And I hope to see you in the future here in Pepem! Thanks for everything!
by A verified traveler from Castaic
Posted 31 Dec 2022 on Orbitz
Absolutely, amazing! I traveled alone and stayed at Pepem Eco for five days. Lucy Mark goes all the staff were absolutely wonderful. The food is excellent especially the shrimp tacos but you can also get an amazing risotto or fish in a green Molé. All delicious I was there a few days before New Year’s, and they offered a Tamiscal with a local shaman. It was exactly what I needed to leave this year behind and head into the future with open eyes hears heart and mind, the owner, Juan Carlos even attended the Temescal with his wife, and we all ate and drank together afterwards. They offer free bicycles so you can bike to the mini cenote’s all in very very close proximity, the cenote pool they have is absolutely beautiful. There is a yoga Palapa, massages available, you could stay for weeks and never be bored. Oh how I wish I could!
Comment from Hotel Management
7 Jan 2023 by Pepem Eco Hotel Tulum at the Jungle- Adults Only, Hotel Management
Dear Amy MOn behalf of the Pepem Eco Hotel Tulum at the Jungle family, we would like to extend our thanks for giving us the opportunity during your recent visit.We are very happy to have generated such a gratifying experience with your kind and incredible comments, which is very encouraging to continue betting on offering quality vacations in Tulum. We are pleased to know we had the opportunity to join us in our Temazcal.Hoping to continue counting on your future visits and remaining at your entire disposal.
by A verified traveler from Grand Prairie
Posted 12 Jul 2022
Amazing place to stay at if you want to be one with nature and enjoy the sounds of creation without having the distraction of the everyday life.
Enjoy a wonderful meal prepared by chef Marcos and his excellent staff. He accommodated us and prepared a delicious meal not on the menu specifically attending our taste buds.
Amazing cenotes at walking distance from the property that you dont want to miss. Cant wait to visit again.
Comment from Hotel Management
14 Jul 2022 by Michelle Leyva, Hotel Management
Dear Guest, Thank you very much for your comment, it is a pleasure to know that your stay was to your total satisfaction. We will continue working on improvements in order to continue providing you with an excellent service. We hope to have your visit again.
by A verified traveler
Cool Stay
Posted 9 May 2022 on HotelsIt was definitely an experience. A good one! But like most, the photos and instagram posts looked better than actually being there. I felt like being that we were in middle of the jungle, literally, there would have been more accommodations. We thought they would have a yoga instructor on site as shown on their instagram page but they didn’t. They had the space where we could do it ourselves. No room service options, at least not to our knowledge + I seen nothing regarding spa treatment. The pool was on maybe 2-3 days while we were there which was an inconvenience being that the pool fills up easily with leaves and dead bugs. And our stay was for 11 days. Having about 4 cenotes at walking or biking distance was great! We did 2 of them but I still think having the pool ready for us would’ve been best considering it was steps away from our cabana. The food was really good. And the staff was super friendly. It was about 40 mins away from Tulum Beach (not their fault) so we opted to leave early and stay by the beach for the remainder of our vacation.
FYI; make sure to rent a car because paying for taxis gets ridiculously expensive. This particular hotel is far from everything!
Comment from Hotel Management
10 May 2022 by Michelle Leyva, Hotel Management
Dear Guest, Thank you very much for your comment, it is a pleasure to know that your stay was to your total satisfaction. We will continue working on improvements in order to continue providing you with an excellent service. We hope to have your visit again.
