Ratings based on 92 Verified Reviews
4.7 Room cleanliness
4.8 Service & staff
4.8 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Jan 2025
Unreal property and location. The hospitality was always quick and responsive. Thank you for an amazing stay and I can’t wait to see you guys again!
by A verified traveler
Posted 5 Jan 2025
Place did not feel safe or secure nor were we able to communicate. We were promised multiple times changes in our room and a refind and have yet to receive. Still trying to get hotel and Expedia to honor
by A verified traveler
Posted 12 Dec 2023
We had a really good experience here. It's located in a great neighborhood with a lot of dining options nearby. the staff was really friendly and easy to work with, and also really helpful. The rooms were extremely spacious as well.
by A verified traveler
Posted 2 Aug 2023
The residential suite was amazing, we had a large living room, kitchen and gorgeous balcony with a pool and garden view. The hotel staff were very friendly and we met Fifi, the hotel cat. This area is under construction, specifically the road next to the hotel, so having a rental car made it easy to explore. This property was very quiet and felt safe, we had the pool all to ourselves. Great place to avoid crowds!
Comment from Hotel Management
2 Aug 2023 by Panacea Staff, Hotel Management
Queria Elia,Thank you very much for your comment about your stay, we are delighted to have met your expectations, we look forward to seeing you again next time.Warm regards!
by A verified traveler
Posted 1 Aug 2023
Had an amazing experience as a first time traveler to Mexico. I’m so glad I went with choosing this hotel it was nothing short from amazing! When I come back from tulum I will definitely come back to this luxury hotel! :)
Comment from Hotel Management
3 Aug 2023 by Panacea Staff, Hotel Management
Emily It is very pleasing to know that your experience with us was very pleasant, it was a pleasure to have you with us, and that your stay was pleasant and relaxing for you, we look forward to your next visit, it will be a pleasure to serve you as you deserve and your stay will be pleasant. Best regards Panacea Team
by A verified traveler
Posted 14 May 2023
Great place to stay, very friendly, clean and comfortable. Very happy 2 weeks.
Comment from Hotel Management
14 May 2023 by Panacea Staff, Hotel Management
Hello dear Mark, Thank you for your comment. :) It was a pleasure to host you, please come back soon :) Best regards, Panacea staff
by A verified traveler
Posted 28 Apr 2023
Comment from Hotel Management
24 May 2023 by Panacea Staff, Hotel Management
Hello dear Katherine, Thank you for your comment. :) It was a pleasure to host you, please come back soon :) Best regards, Panacea staff
by A verified traveler
Posted 2 Apr 2023
An absolutely amazing experience. The hotel is a hidden oasis in tulum. We truly enjoyed our stay, we loved our private pool and the entire hotel area. Breakfast was 10/10 with freshly made products daily, the staff was polite and welcoming. Would come back anytime to this true gem of a place.
Comment from Hotel Management
2 Apr 2023 by Panacea staff, Hotel Management
Hello dear Rotem,Thank you for your nice comment :)We are rally glad that you enjoyed your stay with us.It was a pleasure to host you, please come back soon.Best regards
by A verified traveler
Posted 25 Feb 2023 on Travelocity
I loved it. We had a romantic penthouse with private pool, full kitchen, comfy couch that I actually want for my house so bad and the property and foliage around is beautiful. And there’s a hotel cat to greet you upon check in!
Comment from Hotel Management
25 Feb 2023 by Panacea staff, Hotel Management
Hello dear Crhistina,Thank you for your nice comment.We are really happy because you enjoyed your stay with us.Please come back soomGreetings from us and Fifi the cat :)
by A verified traveler
Posted 25 Jan 2023
I didn’t like the road to the building
Comment from Hotel Management
25 Jan 2023 by Panacea staff., Hotel Management
Hello dear Gerald,We are glad you had a nice stay with us.The town Hall is working on the roads, that doesnt depend on us but we always try to improve the road near by four our guests :)Best regards,
