Ratings based on 167 Verified Reviews
4.5 Room cleanliness
4.7 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Jun 2024
Comment from Hotel Management
23 Jun 2024 by Peter, Hotel Management
Thanks so much for your review!It was a pleasure hosting you!Hoping to see you again in the future, we take this opportunity to wish you a wonderful journey Mr. Cesar!CordiallyPeter, Pacha Tulum
by A verified traveler
Posted 20 Jun 2024
I stayed at this sweet hotel for 1 night. The staff were friendly and accomodating. I will stay ther again. ~K.B
Comment from Hotel Management
23 Jun 2024 by Peter, Hotel Management
Thanks a lot for your review!It was a pleasure hosting you!Looking forward to see you again!We take this chance to wish you a wonderful day Karen!CordiallyPeter, Pacha Tulum
by A verified traveler
Posted 4 Mar 2024
We recently stayed at Pacha Tulum Boutique Hotel and had an absolutely fantastic experience. From the moment We arrived, the reception service was exceptional, Rodriguez went above and beyond to ensure that our check-in process was welcoming and informative. We received numerous complimentary drinks on arrival and throughout.
Throughout our stay, the level of assistance provided by the hotel staff were unparalleled. Whether I needed recommendations for local attractions or assistance with any requests, they were always there to help with a smile and friendly chat. Their attention to detail and willingness to accommodate guests truly sets this hotel apart from others ive stayed at.
Not only was the service outstanding, but the hotel itself was also beautiful and well-maintained. The rooms were comfortable and beautifully decorated, providing a serene environment to relax in after exploring each day. Overall I would highly recommend!
Comment from Hotel Management
6 Mar 2024 by Peter, Hotel Management
Thanks so much Laura for your review!It has been a pleasure hosting you!We have really appreciated your kind word, we sincerely hope to see you again in the future!Have a wonderful day!CordiallyPeter, Pacha Tulum
by A verified traveler
Posted 28 Feb 2024
The staff were kind and helpful. Would stay here again.
Comment from Hotel Management
1 Mar 2024 by Peter, Hotel Management
Thanks so much for your review!It was a pleasure hosting you!Hoping to see you again in the future, we take this opportunity to wish you a wonderful day!CordiallyPeter, Pacha Tulum
by A verified traveler from hayward
Posted 13 Feb 2024
Great location to Tulum centro and ruins area, perfect for transportation options. Great staff, always willing to help and provides ideas to tourists.
Comment from Hotel Management
14 Feb 2024 by Peter, Hotel Management
Thanks so much Mr. Parvin for your commentary!We are very glad you enjoyed so much your staying with us!Looking forward to see you soon again!Have a wonderful day!CordiallyPeter, Pacha Tulum
by A verified traveler
Posted 18 Jan 2024
Great staff and location. Good food. Nice garden.
Busy and noisy street outside.
Comment from Hotel Management
19 Jan 2024 by Peter, Hotel Management
Thanks so much for your review!It was a pleasure having you with us Mr Thomas!Looking forward to see you again in the future, we take this opportunity to wish you a wonderful journey!CordiallyPeter, Pacha Tulum
by A verified traveler
Posted 15 Dec 2023
Comment from Hotel Management
14 Feb 2024 by Peter, Hotel Management
Thanks so much for your review!It was a pleasure hosting you!Hoping to see you again, we take this opportunity to wish you a wonderful day!Cordially,Peter, Pacha Tulum
by A verified traveler
Posted 21 Nov 2023
None.
Comment from Hotel Management
22 Nov 2023 by Peter, Hotel Management
Thanks so much for your review!We apologize if your staying wasn't as you expected it!We work hard everyday and for that we would appreciate a feedback whom you indicate to us what was the problems bond with your review, if not it's pretty useless!Please when you leave review be descriptive because in this way you can help Hotels to improve their services.We take this opportunity to wish you a wonderful day Mr. Erin!CordiallyPeter, Pacha Tulum
by A verified traveler
Posted 8 Oct 2023
Comment from Hotel Management
11 Oct 2023 by Peter, Hotel Management
Thanks a lot for your review!It was a pleasure hosting you!Hoping to see you again in the future, we take this opportunity to wish you a wonderful journey!CordiallyPeter, Pacha Tulum
by A verified traveler
Posted 2 Oct 2023
The property host where very essential in me getting the most out of vacation. Highly recommend it for any planning on going to Tulum.
Comment from Hotel Management
3 Oct 2023 by Franco, Hotel Management
Dear Santiago,We are very happy that we can help you out with your problem and let you enjoy your holiday, we understood you did it!Have a wonderful day!CordiallyFranco, Pacha Tulum
