Ratings based on 471 Verified Reviews
4.5 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 Nov 2024
.
Comment from Hotel Management
17 Nov 2024 by Cynthia, Hotel Management
Thank you for your opinion, it was a pleasure to have you with us, we hope you enjoyed your stay and hope to have you back some time
by A verified traveler
Posted 9 Nov 2024
Road getting to the hotel is HORRIBLE. So many potholes that it take 15-20 minutes to go just over a mile. Would stay again except for the road. Hated the idea of leaving or coming back to the hotel. Thought it would damage our rental car, a smaller crossover.
Comment from Hotel Management
19 Nov 2024 by Nuria, Hotel Management
Thank you for your comments Paul, as we are in the middle of a mangrove it is difficult to keep it all year round, with the rains and all the water coming out of the mangrove, potholes appear all the time. It gets fixed 3 times a year, but we have to wait until the hurricane season is over, which will be in December. It was very nice to meet you and to have you with us, next time you come back you can be sure that the road will be much better!
by A verified traveler
Posted 27 Sep 2024
It is a great hotel, loved it
Comment from Hotel Management
2 Oct 2024 by Nuria, Hotel Management
Thank you for your comment Tammy, it was a pleasure to have you with us, you are such a nice lady (your husband too :)), we hope to have you back sometime!
by A verified traveler
Posted 26 Sep 2024
Loved it!
Comment from Hotel Management
2 Oct 2024 by Nuria, Hotel Management
Thank you for your comment Tammy, it was very nice to meet you, we are very glad that you enjoyed your stay, you are such a nice lady (and your husband too :)), we hope to have you back!
by A verified traveler from Vista
Posted 15 Sep 2024
The staff was extremely welcoming. Nuria and Cynthia at the front desk helped us feel comfortable, especially when I wasn’t feeling great. They also recommended going out to see the turtles lay eggs at night, which was unforgettable! All of the gentleman at the bar, and the cook made our mornings and afternoons. I looked forward to avocado toast and cappuccinos every morning. The housekeeping staff kept our room immaculate. We would recommend.
Comment from Hotel Management
26 Sep 2024 by Nuria, Hotel Management
Thank you for your comments Rachelle, we are very glad that you enjoyed your stay with us, you are both amazing and it was a pleasure to have you with us, I hope we get the chance to have y you back again sometime!
by A verified traveler
Posted 12 Sep 2024
Thank you for an amazing stay I enjoyed the secluded nature sea turtles at night private pool spacious rooms and soft beds the staff clean everything on the property daily including the lounge chairs which was great restaurants and everything close early but otherwise perfect stay
Comment from Hotel Management
12 Sep 2024 by Nuria, Hotel Management
Thank you for your comments Deznique, it was a pleasure to have you both with us, we are very happy that you enjoyed your stay and we look forward to having you back again sometime.
by A verified traveler
Posted 10 Sep 2024
O’Tulum is one of the most beautiful places I have ever stayed. Our room and the service was immaculate. I enjoyed our experience and the attention shown by Nuria and all housekeeping and restaurant staff. They made my stay hassle free! Their care and support was amazing.
Comment from Hotel Management
12 Sep 2024 by Nuria, Hotel Management
Thank you very much for your comments Joy, it was really nice to meet you, you both are very sweet, I hope that we get the opportunity to meet again, we were very glad to have you with us, hope that you come back some time!!
by A verified traveler
Posted 1 Sep 2024
The photos on the internet are not the same as the reality, the entire property needs maintenance, broken wooden floors, the stair handles have rust on the floors, that's all for example
Comment from Hotel Management
28 Oct 2024 by Cynthia, Hotel Management
Dear Leandro, we’re sorry that your experience wasn’t as expected. However, we would like to take the opportunity to respond to your comments.The maintenance of our hotel follows a very strict standard to ensure that rooms are always spotless and that the hotel areas and rooms remain safe and in good condition.
by A verified traveler
Posted 27 Aug 2024
by A verified traveler
Posted 13 Aug 2024
We had a great stay at this hotel. The views are stunning, and the pools and rooms are high quality. It was super relaxing, and the staff were friendly and helpful.
The location is perfect if you want to escape the noise and crowds of Tulum. There's a nice beach nearby (about 5 minutes walk), making it a great place to unwind. Highly recommended for a peaceful getaway.
Comment from Hotel Management
14 Aug 2024 by Nuria, Hotel Management
Thank you very much for your comments Ariel, we are very glad that you liked our hotel, you are a very nice couple, we look forward to having you with us again some time!!
