Ratings based on 448 Verified Reviews
4.7 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Sep 2024
Beautiful property with the friendliest staff
by A verified traveler
Posted 30 Jul 2024
Great place to stay. Huge thank you to Ivan, Rodrigo , and primo for making our stay a great one.
Comment from Hotel Management
30 Jul 2024 by Naay Team, Hotel Management
Estimado Sr. Acevedo. Gracias por habernos elegido como sus anfitriones durante sus muy merecidas vacaciones y agradecemos reconozca la labor de nuestros compañeros. Esperamos tenerlo nuevamente de regreso en esta su casa. Cordialmente, Naay team.
by A verified traveler
Posted 24 Jul 2024
Comment from Hotel Management
26 Jul 2024 by Naay Team, Hotel Management
Dear Jada L.Thank you for allowing us to be part of your vacation and for rating our service.Kind regards. Naay Team.
by A verified traveler
Posted 7 Jul 2024
Comment from Hotel Management
29 Jul 2024 by Naay Team, Hotel Management
Dear Shawnta W.Thank you for allowing us to be part of your vacation and for rating our service, we are pleased to know that you enjoyed your stay with us.Kind regards. Naay team
by A verified traveler
Posted 2 Jul 2024 on Hotels
Comment from Hotel Management
26 Jul 2024 by Naay Team, Hotel Management
Gracias por regalarnos una excelente puntuación en nuestro servició. Cordialmente. Naay Team.
by A verified traveler
Posted 11 Jun 2024
My sister and I vacationed here for five nights. We were beyond pleased with the service, accommodations and rooftop pool and restaurant. We loved the quinoa bowl and key lime pie! The service at the restaurant was exceptional. Angel and Edmundo were fantastic. The room had everything we needed, including ice-cold AC! And the front desk staff was very friendly and helpful in arranging excursions and transportation to and from the Cancun airport. This location is very close to spas, restaurants and convenience stores. We loved Fitalicious and Lotuspa nearby. We plan to return for another vacation!
Comment from Hotel Management
19 Jun 2024 by Naay Team, Hotel Management
Dear Mary R.Thank you for allowing us to be part of your well-deserved vacation. We are glad to know that you had a good stay and that our service was to your liking.We hope to see you back soon. Kind regards. Naay Team
by A verified traveler
Posted 4 Jun 2024
The staff were all so friendly and helpful. My boyfriend and I were celebrating our anniversary, and they decorated our room with rose petals and balloons — so sweet and thoughtful. Would definitely stay here again!
Comment from Hotel Management
19 Jun 2024 by Naay Team, Hotel Management
Dear Sarah N. Thank you for allowing us to be part of your well-deserved vacation. We are glad to know that you had a good stay and that our service was to your liking.We hope to see you back soon. Kind regards.Naay Team
by A verified traveler
Posted 3 Jun 2024
The hotel was excellent but not in the best area.All staff was super nice,helpful and went above and beyond for us.
Comment from Hotel Management
19 Jun 2024 by Naay Team, Hotel Management
Dear Lisa D.Thank you for rating our service. We are glad to know that you had a good stay and that our service was to your liking.We hope to see you back soon.Kind regards.
by A verified traveler
Posted 31 May 2024
Comment from Hotel Management
19 Jun 2024 by Naay Team, Hotel Management
Dear Abram G.Thank you for rating our service. We are glad to know that you had a good stay and that our service was to your liking.We hope to see you back soon. Kind regards.Naay Team
by A verified traveler
Posted 7 May 2024 on Hotels
Comment from Hotel Management
9 May 2024 by Naay Team, Hotel Management
Gracias por evaluar nuestro servicio y habernos permitido ser parte de sus muy merecidas vacaciones. Cordialmente. Naay Team
