Ratings based on 166 Verified Reviews
4.6 Room cleanliness
4.3 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Nov 2024
One day the weather was lousy and there was only me and my wife on the roof-top enjoying the tranquility. Then the bartender came and and put the electronic techno music on. I asked him him not to do this since we were the only guests there. He told me, that he is there too and he likes the music. I didn't want to spoil my day then, but I think you should know.
by A verified traveler
Posted 22 Nov 2024
I spent 9 days in Riviera Maya, my last 2 days in Motto hotel. I was surprised when I was charged additional fee at reception about US$45. As ID I was demanded a passport only a DL not acepted. Room too small, small fridge was not working, reported 1 st day & never fixed, as result my dairy products & other food stuff gone to waste!!!
by A verified traveler
Posted 9 Nov 2024
Great compared to other options in the area. Plenty of parking, rooms are as described. There are two restaurants. Breakfast is busy and it took almost an hour to get our food. The prices are not too bad.
Comment from Hotel Management
11 Nov 2024 by A, Hotel Management
Thank you for taking the time to leave us a review, we greatly appreciate your feedback. We're glad you were able to check out our restaurant offerings, we will take a look at our breakfast busy hour. We hope to see you again soon in Tulum!
by A verified traveler from Brampton
Posted 20 Oct 2024
Comment from Hotel Management
20 Oct 2024 by A, Hotel Management
Hello Anand, Thank you for leaving us a review! We're glad you enjoyed your stay with us and we hope to see you again soon.
by A verified traveler
Posted 5 Oct 2024
The food is awesome! The room is nice and cozy with a great view. The pool was a little bit dirty 😬. Great location, great service! I’d come back for sure !
Comment from Hotel Management
5 Oct 2024 by A, Hotel Management
Hi Vanessa, Thank you for taking the time to leave us a review! We're glad that you enjoyed our rooms and location. We hope to see you again soon!
by A verified traveler from COLD SPRING
Posted 17 Aug 2024
Comment from Hotel Management
21 Aug 2024 by GM, Hotel Management
Dear Paul,Thank you very much for your positive comment about your experience in our hotel.We are very happy that you enjoyed your stay with us and that our teamhave met your expectations. We would like to thank you for choosing our hotel.for your stay and we look forward to welcoming you again in the future.Greetings.
by A verified traveler
Posted 16 Aug 2024
I got bed bugs from staying at this property. I thought they were mosquitoes bites at first, but realized after the 2nd night bed bug bites. The toilet clogged and the noise around my room was disgusting. Nobody came to clean my room after the 1st night until after 3pm. I know bc I was taking a nap. I let the front desk know I would be out and came back and room was still not cleaned. I had to ask for bath rags because none were provided. Place also looks a little run down since photos were taken. In all my travels this by far was the worst hotel I stayed in. Not worth trying to save a little money in the end.
Comment from Hotel Management
21 Aug 2024 by GM, Hotel Management
Dear Kerine,We would like to thank you for your comment and we are very sorry that your stay at our hotel did not meet your expectations.We would like to assure you that we are committed to improving our quality of service and making sure that the problems you experienced do not happen again in the future. We appreciate your feedback and will use it to improve and continue to grow as a hotel.Thank you.
by A verified traveler
Posted 4 Aug 2024
A very nice hotel with exceptional views and surroundings. Has it own parking and room service is excellent. Rooftop is worth seeing!
Comment from Hotel Management
30 Sep 2024 by A, Hotel Management
Thank you for choosing Motto Tulum! We’re glad you enjoyed your stay with us and appreciate your feedback. We hope to see you again!
by A verified traveler
Posted 31 Jul 2024
Comment from Hotel Management
5 Aug 2024 by General Manager, Hotel Management
Dear Angellica,Thank you very much for taking the time to share your experience in our hotel. We are very sorry that your stay did not meet your expectations. As a team we work hard to ensure that our guests have a pleasant experience and we are sorry that this time wasn't like that. We would like to know the details that you experienced so they don't happen again in the future. We appreciate your feedback and we will use it to improve and continue to grow as a hotel.Regards.
by A verified traveler
Posted 31 Jul 2024
Fantastic I!
Comment from Hotel Management
5 Aug 2024 by General Manager, Hotel Management
Estimada Magdalena,Muchas gracias por su comentario tan positivo sobre su experiencia en nuestro hotel. Nos alegra mucho que haya disfrutado su estadía con nosotros y que nuestro equipo haya cumplido con sus expectativas. Nos gustaría agradecerle por elegir nuestro hotel para su estancia y esperamos tener el placer de darle la bienvenida nuevamente en el futuro.Saludos.
