Ratings based on 175 Verified Reviews
4.6 Room cleanliness
4.3 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 Jan 2025
Great gym, loved the free laundry available and the location was good. Biking around made for a fun adventure.
Comment from Hotel Management
2 Jan 2025 by A, Hotel Management
Hello Christine, Thank you for taking the time to leave us a review! We're glad you had a good stay with us and that you were able to enjoy our amenities. We hope to see you again on your next trip to Tulum!
by A verified traveler
Posted 15 Dec 2024
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Comment from Hotel Management
16 Dec 2024 by A, Hotel Management
Thank you for leaving us a 5-star review! We're glad you had a great stay with us. We hope to see you again on your next visit to Tulum!
by A verified traveler
Posted 8 Dec 2024
The hotel was great and the staff were amazing. The location is safe but not in the most happening of places in Tulum.
Comment from Hotel Management
9 Dec 2024 by A, Hotel Management
Hello Muhammad, Thank you for leaving us a review. We're glad you had a great stay with us and that our staff was able to provide excellent service. We hope you consider staying with us again on your next trip to Tulum.
by A verified traveler
Posted 22 Nov 2024
One day the weather was lousy and there was only me and my wife on the roof-top enjoying the tranquility. Then the bartender came and and put the electronic techno music on. I asked him him not to do this since we were the only guests there. He told me, that he is there too and he likes the music. I didn't want to spoil my day then, but I think you should know.
Comment from Hotel Management
25 Nov 2024 by A, Hotel Management
Hello Anna, We're sorry that you were not able to enjoy the tranquility of our rooftop due to the music. Thank you for bringing this issue to our attention. We strive to provide the best service possible, please be assured that we will be investigating this further.
by A verified traveler
Posted 22 Nov 2024
I spent 9 days in Riviera Maya, my last 2 days in Motto hotel. I was surprised when I was charged additional fee at reception about US$45. As ID I was demanded a passport only a DL not acepted. Room too small, small fridge was not working, reported 1 st day & never fixed, as result my dairy products & other food stuff gone to waste!!!
Comment from Hotel Management
25 Nov 2024 by A, Hotel Management
Hello Dionisio, We’re sorry that our rooms did not meet your expectations. Thank you for bringing this to our attention, we strive to provide an excellent stay for all our guests and we will make any necessary changes. A daily breakdown of rates and fees, including our destination fee (20USD + tax), are listed on our website and Expedia. It should have been included in your total from the receipt you received from Expedia, if it wasn't please let us know so we can correct this. I'm sorry that the fridge in the room was not fixed, this is not acceptable and I will be personally looking into this and ensuring that all fridges in our rooms are working properly. Our rooms are on the smaller side as the Motto by Hilton brand focuses on flexible spaces with a smaller footprint. However, we understand that this setup might not be ideal for all travelers. This is why we introduced our new suites, which are double the size of a regular room. We hope that you consider staying with us again and try one of our suites. We would like to hear more about your stay as we want to provide the best service possible. If you have any other questions or concerns please don't hesitate to reach out to us.
by A verified traveler
Posted 9 Nov 2024
Great compared to other options in the area. Plenty of parking, rooms are as described. There are two restaurants. Breakfast is busy and it took almost an hour to get our food. The prices are not too bad.
Comment from Hotel Management
11 Nov 2024 by A, Hotel Management
Thank you for taking the time to leave us a review, we greatly appreciate your feedback. We're glad you were able to check out our restaurant offerings, we will take a look at our breakfast busy hour. We hope to see you again soon in Tulum!
by A verified traveler from Brampton
Posted 20 Oct 2024
Comment from Hotel Management
20 Oct 2024 by A, Hotel Management
Hello Anand, Thank you for leaving us a review! We're glad you enjoyed your stay with us and we hope to see you again soon.
by A verified traveler
Posted 5 Oct 2024
The food is awesome! The room is nice and cozy with a great view. The pool was a little bit dirty 😬. Great location, great service! I’d come back for sure !
Comment from Hotel Management
5 Oct 2024 by A, Hotel Management
Hi Vanessa, Thank you for taking the time to leave us a review! We're glad that you enjoyed our rooms and location. We hope to see you again soon!
by A verified traveler
Posted 16 Sep 2024 on CheapTickets
I will definitely stay again the customer service was amazing, room service came everyday , they have restaurants and shopping nearby , they give you a bike to use bcus downtown in less than 15 mins away and on the other side of the hotel is the beach which is 15 mins (bicycling) . Tbh this experience was better than a resort I will consider the Hilton every time vs a resort bcus Hilton motto was so great
Comment from Hotel Management
18 Sep 2024 by A, Hotel Management
Thank you for choosing Motto Tulum!We’re glad you enjoyed our complimentary bike rental and had a wonderful stay, we appreciate your feedback. Hope to see you again soon!
by A verified traveler
Posted 3 Sep 2024 on CheapTickets
Beautiful and nice hotel 💙
Comment from Hotel Management
18 Sep 2024 by A, Hotel Management
Thank you for choosing Motto Tulum!We’re glad you had a wonderful stay with us and appreciate your feedback. We hope to see you again!
