Ratings based on 76 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
if you want relaxation…this is it.
Posted 2 Aug 2024 on HotelsAmazing boutique hotel! Wonderful & friendly staff (Sabrina and Veronica). The chilaquiles were the best I’ve ever had for breakfast!
The only downside I had was within walking distance there is not much as they are still building up around the area. I’d suggest renting a bike or scooter.
Comment from Hotel Management
5 Aug 2024 by Hotel Majaró , Hotel Management
Hi Denette,Thanks for your loving review. We are glad you had the chilaquiles, they are wonderful! We hope you come back soon!
by A verified traveler
Could have been so much better
Posted 7 Mar 2024 on HotelsMajaro hotel has a great design, charming courtyard with a small pretty pool & lovely rooms. The stuff are friendly & doing their best.
But the overall lack of management is evident. Nothing is thought-through. Bathrooms are missing bathroom mats. When body soap or shampoo runs out, it’s not refilled. We stayed for 11 nights - bed linen & towels had not been chdmged, not once. There was a kitchen with a long, beautiful island in our room & a double hob - but no kitchen equipment, not even a spoon.
Breakfast is included, but it’s terrible, amateurish, the coffee is bad too.
Shame that something so well-designed is run in such a hopeless manner.
Comment from Hotel Management
7 Mar 2024 by Hotel Majaró, Hotel Management
Hi Irina,Thank you for sharing your experience with us. It is nice to know that you noticed and liked the design of the hotel and most important that you enjoyed your room! We are always at your service and front desk is very helpful, you can always have kitchen equipment. We will working on these details, thank you for letting us know your opinion!
by A verified traveler
Posted 25 Feb 2024 on Hotels
Comment from Hotel Management
26 Feb 2024 by Hotel Majaró Tulum, Hotel Management
Thanks Susana, we expect to welcome you back really soon!
by A verified traveler
Posted 18 Feb 2024
Nice
Comment from Hotel Management
26 Feb 2024 by Hotel Majaró Tulum, Hotel Management
Thank you Jorge, we hope you come back really soon!
by A verified traveler
Posted 21 Jan 2024
Comment from Hotel Management
13 Feb 2024 by Hotel Majaró, Hotel Management
Hi Jesus,We would like to address your concerns directly. Could you please provide more details about your experience, such as the specific issues you encountered? This information will help us investigate the matter further and take appropriate action to prevent similar incidents in the future.
by A verified traveler
Posted 10 Jan 2024
Comment from Hotel Management
11 Jan 2024 by Hotel Majaró, Hotel Management
Hi Habib,Thanks for your rating!
by A verified traveler
Posted 30 Dec 2023
Comment from Hotel Management
8 Jan 2024 by Hotel Majaró, Hotel Management
Hi Alexander,Thanks for your rating, we hope you come back soon!
by A verified traveler
Posted 28 Dec 2023
Comment from Hotel Management
8 Jan 2024 by Hotel Majaró, Hotel Management
Hi Kattina,We would appreciate if you could share your experience with us.
by A verified traveler
Posted 13 Nov 2023
I like that my room was spacious. I did not like that I paid extra for a private pool but Instead received what looked more like a over sized bathtub for two (or small jacuzzi). I love to swim so when on vacation that is important to me so I was upset that I couldn't swim? Also I did not like that the hotel is surrounded by construction and basically in the middle of nowhere. Lastly I did like the massage that came with my room. The massage was amazing.
Comment from Hotel Management
14 Nov 2023 by Hotel Majaro, Hotel Management
Hi Latasha,We are really glad you enjoyed your massage. Our infinity pool of the hotel could be the option for you to swim next time, we hope you come back soon!
by A verified traveler
Posted 11 Nov 2023
Very nice and clean
Comment from Hotel Management
14 Nov 2023 by Hotel Majaro, Hotel Management
Hi Sabrina,Thank you for noticing the details. We hope you come back soon!
