Ratings based on 39 Verified Reviews
4.5 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Jul 2024
Love it
Comment from Hotel Management
27 Aug 2024 by Lumina Team, Hotel Management
Hey Carlos,Thank you! We're happy to know you had a good time :)
by A verified traveler
Posted 24 Jul 2024
We loved the house really really nice
Comment from Hotel Management
27 Aug 2024 by Lumina Team, Hotel Management
Hey Garrick,Thank you so much for choosing us :)
by A verified traveler
Posted 13 Jun 2024
We stayed 9 days in the 3 bedroom and 5 days in the 2 bedroom apt. I would recommend this place and would stay here again!!!
Pros: Huge Apts. Good location. We felt safe, they had 24 hr security. Wifi was strong. Fans in every room. The AC in the 3 bed apt was amazingly cool. The soaker pool was perfect. With in walking distance to some restaurants. Beautiful birds fly around and visit the balconies. They let us move to the next apt a bit early and were very fast at responding through WhatsApp.
Cons: One of the bedroom bathrooms smelled and we couldn't figure out why in the 3 bed apt. No elevators so carrying the luggage to the 3rd level was a work out. The main pool didn't look clean so opted to not go in and stick to our soaker pool. Eventually we saw someone clean it. There's construction across the street but it wasn't loud enough to bother us.
Comment from Hotel Management
23 Jun 2024 by Lumina Team, Hotel Management
Dear Flor,Thank you so much for your nice review, we're glad to know you had a nice experience with us!Your feedback is very important and we'll keep working to improve our guest's experiences.We look forward to have the opportunity to welcome you again!
by A verified traveler
Cute and cozy!
Posted 24 Jul 2022 on HotelsWe had a great time! Cute place and cozy. You get everything you see in the pictures.
by A verified traveler from Huntington Beach
Posted 7 Jul 2022
Property was beautiful but the security at the front door was rude on top of being accused of taking their chrome cast….completely offended!
by A verified traveler
Posted 6 Jul 2022
I liked the cleanliness and the modern look of the amenities.
by A verified traveler
Posted 2 Jan 2022
Good mix of privacy and hotel with staff.
by A verified traveler
Posted 18 Oct 2021 on Orbitz
You get exactly what you see in the pictures. It is an amazing apartment in a very quiet area. Very comfortable will all the basic needs. Perfect for families and ya can drive around the area to all the parks and cenotes
Comment from Hotel Management
18 Nov 2021 by RRS, Hotel Management
THANKS FOR YOUR COMMENTS
by A verified traveler
Posted 26 Sep 2021
Rosy was phenomenal! She was very
Comment from Hotel Management
9 Oct 2021 by Mudra Family , Hotel Management
Thank you very much for your feedback . We hope to see you soon in your next holidays. Warm regards,
by A verified traveler
Posted 12 Aug 2021
This "condo" was excellent for our family of six. Extremely clean and well kept, very cool decor. Upon arrival, which was around 1:30am-ish, the evening guard, Josue, welcomed us, gave us our condo key and gave us a full rundown of the condo and amenities. We have child that requires a very strict diet and at that hour I asked Josue about a place to eat and the type of meal our son requires. I was utterly amazed at how he went above and beyond in trying to locate a restaurant with the type of food our son could eat even at that time of night. I could not thank Josue enough for what he did, as a parent you are forever thankful. Also, we had contact with Rosy prior to our arrival, she responded to my messages almost immediately. She provided a wealth of services available and a great itinerary for our family with four children to go out and explore. Our housekeeping young lady also went above and beyond in coming through when we asked for certain items during our stay. I can't speak enough of all the great folks at Mudra Tulum. P.S. You'll also love the pizza restaurant down the street from them. Sending a tall high five to all and THANK YOU...
Comment from Hotel Management
15 Sep 2021 by MUDRA TULUM, Hotel Management
Thank you very much for yur comments, we hope to see you soon with the family. Warm regards
