Ratings based on 171 Verified Reviews
4.8 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 9 Nov 2024
Nice and quiet property, centrally located in Tulum beach. Good restaurant on site.
A bit overpriced compared to other places.
Comment from Hotel Management
10 Nov 2024 by Gerente General, Hotel Management
Dear Izabela, Thank you for your feedback! We're glad to hear you enjoyed the peaceful atmosphere, central location, and our on-site restaurant. Regarding the pricing, we strive to maintain a balance that reflects the quality and experience we aim to provide. We appreciate your comments and look forward to welcoming you back soon. Laura Avila & Lula's Family
by A verified traveler
Posted 7 Nov 2024
Staff was very helpful and. Property was clean, beach was clean as well
Comment from Hotel Management
8 Nov 2024 by Gerente General, Hotel Management
Dear Gaurav,Thank you for your kind review! We're delighted to hear that you found our staff helpful and enjoyed the cleanliness of our property and beach. We hope to welcome you back for another relaxing stay soon! Laura Avila & Lula's Family
by A verified traveler
Posted 5 Nov 2024
Loved my stay at Lula ♥️ the room, amenities and lounge areas were calming, peaceful and luxurious. Will be back 💫🤩
Comment from Hotel Management
5 Nov 2024 by Gerente General, Hotel Management
Dear Francesca,Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed your stay at Lula and found the room, amenities, and lounge areas to be calming, peaceful, and luxurious. We can't wait to welcome you back for another relaxing experience. See you soon! Laura Avila & Lula's Family
by A verified traveler
Posted 4 Nov 2024
Is a quite place very clean you heard the ocean from your room. Services amazing
Comment from Hotel Management
4 Nov 2024 by Gerente General, Hotel Management
Dear Yasonara,Thank you for your kind words! We're delighted to hear that you enjoyed the tranquility and cleanliness of our hotel, as well as the soothing sound of the ocean from your room. Providing amazing service is always our priority, and we're thrilled that it made your stay memorable. We hope to welcome you back for another peaceful escape soon!Laura Avila & Lula's Family
by A verified traveler
Posted 31 Oct 2024
The accomodations are lovely. Bight, very spacious, clean. The one we had with balcony had lovely outdoor area with bathtub. Front deck had a great area to sit with view of the beach. The location by the beach is beautiful. Great walking beach with lots of places to stop for refreshments. The dining is a very limited menu at the hotel.
The road at night is very dark so if going to other restaurants best to have phone light or flashlight. Even with that you have to be careful as no sidewalk.
Comment from Hotel Management
4 Nov 2024 by Gerente General, Hotel Management
Dear Marilyn,Thank you for sharing your feedback! We’re thrilled to hear that you enjoyed the spacious and bright accommodations with a balcony and lovely outdoor area. It’s wonderful that the beachfront location provided a beautiful setting for your stay, allowing you to enjoy the walking beach and nearby spots for refreshments.We appreciate your note regarding the menu. We’ll take your suggestions into account to continue improving the guest experience. Thank you for choosing to stay with us, and we hope to welcome you back for another memorable visit!
by A verified traveler
Posted 9 Oct 2024
It was amazing I sure will come back again. 😊
Comment from Hotel Management
9 Oct 2024 by Gerente General, Hotel Management
Maria,Thank you so much for your wonderful feedback! We're thrilled to hear you had an amazing time and we can't wait to welcome you back again soon.Best regards, Laura Avila & Lula's Family
by A verified traveler
Posted 21 Sep 2024
Beautiful beach
Comment from Hotel Management
9 Oct 2024 by Gerente General, Hotel Management
Dear Diego,Thank you for your kind words! We're so glad you enjoyed our beautiful beach. It’s one of our favorite features, and we’re happy you had the chance to experience it. We look forward to welcoming you back soon!Best regards, Laura Avila & Lula's Family
by A verified traveler
Posted 17 Sep 2024
Our stay at Lula was top notch! Clean and well kept. Staff always happy and ready to help. Daily yoga was a plus. Will definitely stay here again.
Comment from Hotel Management
9 Oct 2024 by Gerente General, Hotel Management
Dear Lilia,Thank you for your wonderful review! We’re delighted to hear that you enjoyed your stay at Lula and appreciated the cleanliness, attentive staff, and daily yoga sessions. It’s always our goal to provide an exceptional experience, and we’re thrilled to know you had a top-notch visit. We look forward to welcoming you back again soon!Laura Avila & Lulas Family
by A verified traveler
Posted 24 Aug 2024
Amazing place. I highly recommend it. The staff is absolutely amazing and respectful.
Comment from Hotel Management
25 Aug 2024 by Gerente General, Hotel Management
Dear Lilian,Thank you so much for your kind words! We’re delighted to hear that you had an amazing experience and that our staff made such a positive impression. We look forward to welcoming you back in the future!Best regards, Laura Avila & Lula's Family
by A verified traveler from Miami
Posted 13 Aug 2024
Really nice and clean hotel well take care everyone extremely nice
Comment from Hotel Management
13 Aug 2024 by Gerente General, Hotel Management
Dear Ana,Thank you for your kind words! We're thrilled to hear that you had a pleasant stay and appreciated the cleanliness and care at our hotel. Our team takes great pride in providing a welcoming and well-maintained environment for our guests. We hope to welcome you back soon!Laura Avila & Lula's Family
