Ratings based on 146 Verified Reviews
4.9 Room cleanliness
4.9 Service & staff
4.7 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Jan 2025
This place is PERFECT! Walk out your door and there is the beautiful sea. The staff are fantastic! Eddie, Carlos, Alberto and many more are just so friendly and there to help you decompress. Its not so close to hotel zone so is a little quieter. Endless beach walks await!
by A verified traveler
Posted 17 Nov 2024
Outstanding accommodations and service.
Comment from Hotel Management
19 Nov 2024 by Yves Naman, Hotel Management
Dear Robert, thank you very much for taking the time to provide us with your feedback following your last stay at La Valise Tulum. It's an honor for us to receive such beautiful comments and we are delighted to know that you had a wonderful stay with us. The whole team looks forward to welcoming you back soon, warm regards.
by A verified traveler
Posted 26 Oct 2024
Good
Comment from Hotel Management
28 Oct 2024 by Yves Naman, Hotel Management
Dear Joel, we really appreciate that you took the time to write this review, and we are so glad that you enjoyed your time with us! I will make sure to pass on your comments to the team, this will make them proud and keep them motivated to provide genuine attention. It would be a pleasure to see you next time!
by A verified traveler
Posted 24 Sep 2024
Comment from Hotel Management
30 Sep 2024 by Yves Naman, Hotel Management
Dear Ana, thank you for taking the time to leave us a review! We are delighted to know that you had a wonderful experience at La Valise Tulum. Our ultimate goal is to make you happy, feel at home, and be carefree. We sincerely hope to have the opportunity to welcome you back at La Valise Tulum in the future, where we aim to provide you with an exceptional stay and create truly memorable experiences.
by A verified traveler
Posted 9 Sep 2024
We stayed on the beach side in the main hotel. The room was beautiful and looked out right on the beach. The staff was first class and super helpful for anything we needed. Would definitely recommend La Valise!
Comment from Hotel Management
11 Sep 2024 by Yves Naman, Hotel Management
Dear Jeff, thank you very much for taking the time to provide us with your feedback following your last stay at La Valise Mexico. It's an honor for us to receive such beautiful comments and we are delighted to know that you had a wonderful stay with us. The whole team looks forward to welcoming you back soon, warm regards.
by A verified traveler
Posted 9 Sep 2024
Friendly staff,great rooms,great accomodations.
Comment from Hotel Management
11 Sep 2024 by Yves Naman, Hotel Management
Dear Marco, thank you very much for taking the time to provide us with your feedback following your last stay at La Valise Tulum. It's an honor for us to receive such beautiful comments and we are delighted to know that you had a wonderful stay with us. The whole team looks forward to welcoming you back soon, warm regards.
by A verified traveler
Posted 4 Sep 2024
Comment from Hotel Management
4 Sep 2024 by Yves Naman, Hotel Management
Dear Gabriela, thank you for taking the time to leave us a review! We are delighted to know that you had a wonderful experience at La Valise Tulum. Our ultimate goal is to make you happy, feel at home, and be carefree. We sincerely hope to have the opportunity to welcome you back at La Valise Tulum in the future, where we aim to provide you with an exceptional stay and create truly memorable experiences.
by A verified traveler
Posted 4 Sep 2024
Mi experiencia en La Valise fue absolutamente extraordinaria. Desde el momento en que llegué, me sentí como en casa, gracias a la cálida bienvenida del personal y al ambiente acogedor del hotel. La atención al detalle es impecable, desde la decoración hasta los servicios personalizados que hicieron de mi estancia algo inolvidable.
Las habitaciones son un verdadero refugio de paz, combinando comodidad con un diseño sofisticado. Me encantó la amplitud del espacio, la cama increíblemente cómoda, Cada rincón del hotel refleja un gusto exquisito, haciendo que la experiencia sea visualmente impresionante y relajante al mismo tiempo.
El servicio fue impecable durante toda mi estancia. El personal no solo fue amable, sino que se anticipó a todas mis necesidades de manera sutil y eficiente. Sentí que cada miembro del equipo estaba genuinamente comprometido con hacer de mi estancia algo perfecto.
Comment from Hotel Management
4 Sep 2024 by Yves Naman, Hotel Management
Estimada Dayma, gracias por tomarse el tiempo para compartir su experiencia en La Valise Tulum. Estoy particularmente agradecido por sus elogios sobre nuestro equipo. Somos muy afortunados de tener un personal apasionado y talentoso que entiende que todo se trata de los huéspedes. El objetivo final para nosotros es hacerte feliz, sentirse como en casa, y estar sin preocupaciones. Hemos compartido su nota con el equipo y le agradecemos sus amables palabras. Saludos cordiales.
by A verified traveler from Ashburn
Posted 24 Aug 2024
The view from the dining hall is breathtaking!! The staff is very helpful and friendly. The rooms and the amenities are nice. In the warmer months, I’d recommend the beach/garden side rooms. The jungle side rooms are great but the run warmer is summer months. There are a lot of dining options and experiences nearby.
Comment from Hotel Management
26 Aug 2024 by Yves Naman, Hotel Management
Dear Sohaib, thank you for taking the time to share your experience at La Valise Tulum. I am particularly grateful for your compliments about our team. We are so fortunate to have a passionate and talented staff that understands that it's all about the guest. The ultimate goal for us is to make you happy, feel at home, and be carefree. We have since shared your note with the team and they thank you for the kind words. Best wishes.
by A verified traveler
Good not great but with amazing staff
Posted 10 Aug 2024 on HotelsFirst of all the property has amazing and friendly staff, very nice food and a super beautiful view on the beach from the breakfast place on the beach side. The room we booked had a very pretty bedroom and outside area with small pool, however the upstairs terrace looked down into dirty jungle (empty bottles and cans) and the area looked sad (2 dirty old hammocks and that’s it). All that wouldn’t have put me off but to get to your sink and toilet you had to leave the room through a door so the sink is outside in the heat with all the insects and the toilet had an open roof which resulted me finding a variety of scary insects. After one night we asked if they have any rooms with bathroom inside and OMG we got a huge upgrade thanks to the manager Nathalie. It was a beautiful outstanding suite which would have been perfect if the AC was stronger and the hotel was cleaner and in better condition in general.
Comment from Hotel Management
21 Aug 2024 by Yves Naman, Hotel Management
Dear guest, we really appreciate that you took the time to write this review, and we are so glad that you enjoyed your time with us! I will make sure to pass on your comments to the team, this will make them proud and keep them motivated to provide genuine attention. It would be a pleasure to see you next time!
